Ceballos JB, Frota OP, Nunes HFSS, Ávalos PL, Krügel CDC, Ferreira Júnior MA, Teston EF. Physical violence and verbal abuse against nurses working with risk stratification: characteristics, related factors, and consequences.
Rev Bras Enferm 2020;
73:e20190882. [PMID:
33338160 DOI:
10.1590/0034-7167-2019-0882]
[Citation(s) in RCA: 2] [Impact Index Per Article: 0.5] [Reference Citation Analysis] [What about the content of this article? (0)] [Affiliation(s)] [Abstract] [Track Full Text] [Journal Information] [Subscribe] [Scholar Register] [Received: 03/14/2020] [Accepted: 06/11/2020] [Indexed: 02/03/2023] Open
Abstract
OBJECTIVE
to analyze the characteristics, related factors, and consequences of physical violence and verbal abuse against nurses working with risk stratification.
METHODS
a cross-sectional, descriptive and quantitative study carried out with 80 nurses who work with risk stratification in emergency services. Data were collected using an adapted instrument and analyzed using (uni)bivariate inferential statistics.
RESULTS
companions were the main perpetrators of verbal abuse (86.1%); and patients inflicted physical violence (100%). Professionals with up to five years of experience are 74% less likely to suffer physical violence (p=0.029). Women suffer 5.83 times more verbal abuse than men (p=0.026). Sadness (15.8%) and fear of the aggressor (15.3%) were the main consequences of verbal abuse; and fear of the aggressor (22.2%) and stress (22.2%) were results of physical violence.
CONCLUSION
violence is influenced by institutional, professional and client aspects. Therefore, coping with it requires multidimensional strategies.
Collapse