Physiological deactivation after two contrasting tasks at a video display terminal: learning vs repetitive data entry

Is boredom at work bad for your health? Examining the links between job boredom and autonomic nervous system dysfunction

Job boredom refers to an unpleasant state of passiveness at work that has been found to negatively relate to self-reported health. To date, however, the relation between job boredom and physiological indicators of health has not been examined. The present study investigates whether job boredom relates to dysfunction in autonomic nervous system (ANS) activity as indicated by reduced heart rate variability (HRV) during night sleep. The sample of this study consisted of Finnish public sector workers (n = 125). Job boredom was assessed with an electronic questionnaire and HRV with an ambulatory monitoring period of two nights of sleep. The results supported the hypothesis by showing a negative relation between job boredom and HRV, after controlling for demographic and lifestyle factors. The findings extend previous knowledge on the detrimental consequences of job boredom by showing that it is related to dysfunction in ANS activity. Consequently, it is important to acknowledge boredom at work as a threat to occupational health and well-being and pay more attention to how it can be prevented at workplaces.

In search of boredom: beyond a functional account

Boredom has been characterized as a crisis of meaning, a failure of attention, and a call to action. Yet as a self-regulatory signal writ-large, we are still left with the question of what makes any given boredom episode meaningless, disengaging, or a prompt to act. We propose that boredom is an affective signal that we have deviated from an optimal ('Goldilocks') zone of cognitive engagement. Such deviations may be due to a perceived lack of meaning, arise as a consequence of struggles we are experiencing in attending to a task, or be interpreted as a blunt call to find something different to engage with. Thus, the key to understanding boredom lies in its role in keeping us cognitively engaged.

Boredom: Under-aroused and restless

Boredom is a common experience associated with a range of negative outcomes. Debate remains as to whether boredom should be considered a high or low arousal state. We employed passages of text to induce either boredom or interest and probed self-reported levels of boredom, arousal, and restlessness. Results replicated known associations between mind-wandering and state boredom (i.e., mind-wandering was highest for the boredom mood induction). Reports of sleepiness (a proxy for arousal level) were highest for the boring induction. While restlessness was not different for the boring and interesting inductions when they were performed first, restlessness was significantly higher for the boredom induction when it was experienced last. We discuss these results within the context of the debate regarding boredom and arousal.

The knowns and unknowns of boredom: a review of the literature

Despite the ubiquitous nature of boredom, the definition, function, and correlates of boredom are still poorly understood. In this review, we summarize the "known" (consistent evidence) and "unknown" (inconsistent evidence) correlates of boredom. We show that boredom is consistently related to negative affect, task-unrelated thought, over-estimation of elapsed time, reduced agency, as well as to over- and under-stimulation. Activation of the default mode network was consistent across the few available fMRI studies, while the recruitment of other brain areas such as the hippocampus and anterior insular cortex, was a notable but less consistent correlate of boredom. Other less consistent correlates of boredom are also reviewed, such as the level of arousal and the mental attributions given to fluctuations of attention. Finally, we identify two critical factors that may contribute to current inconsistencies in the literature and may hamper further progress in the field. First, there is relatively little consistency in the way in which boredom has been operationalized across studies to date, with operationalizations of boredom ranging from negative affect paired with under-stimulation, over-stimulation, to negative affect paired with a lack of goal-directed actions. Second, preliminary evidence suggests the existence of distinct types of boredom (e.g., searching vs. apathetic) that may have different and sometimes even opposing correlates. Adopting a more precise and consistent way of operationalizing boredom, and arriving at an empirically validated taxonomy of different types of boredom, could serve to overcome the current roadblocks to facilitate further progress in our scientific understanding of boredom.

The Moral Dimensions of Boredom: A Call for Research

Despite the impressive progress that has been made on both the empirical and conceptual fronts of boredom research, there is one facet of boredom that has received remarkably little attention. This is boredom's relationship to morality. The aim of this article is to explore the moral dimensions of boredom and to argue that boredom is a morally relevant personality trait. The presence of trait boredom hinders our capacity to flourish and in doing so hurts our prospects for a moral life.

HRM: A Management Science in Need of Discipline

Human Resource Management (HRM), as a sub-discipline of management science, is in its infancy. HRM practices are often Utopian in expectation and fail to incorporate a realistic view of existing knowledge bases in the psychological, social, and biological sciences. The HRM discipline relies upon theoretical approaches (eg theories of motivation, satisfaction, and performance) which are: (1) almost invariably linear in conceptualisation and depend largely upon correlational evidence, (2) frequently validated within nonrepresentative contexts that are overly constrained by researchers and (3) overly simplistic in that the constraints and patterns imposed by our biological, psychological and social systems are frequently ignored or assumed to constitute random error within the models. This frequently translates into HRM practices which map reasonably well onto theory yet fall short of yielding expected outcomes. The theories do not match the realities observed. We point to nonlinear dynamics and chaos theory as a way of conceptualising how common HRM practices may translate into observable outcomes. Such an approach will force managers to pull back from simple reliance on linear predictions and realise that truly effective HRM practices should be sensitive to the unique, complex and less systematically predictable patterns of human behaviour.

The Unengaged Mind: Defining Boredom in Terms of Attention

Our central goal is to provide a definition of boredom in terms of the underlying mental processes that occur during an instance of boredom. Through the synthesis of psychodynamic, existential, arousal, and cognitive theories of boredom, we argue that boredom is universally conceptualized as "the aversive experience of wanting, but being unable, to engage in satisfying activity." We propose to map this conceptualization onto underlying mental processes. Specifically, we propose that boredom be defined in terms of attention. That is, boredom is the aversive state that occurs when we (a) are not able to successfully engage attention with internal (e.g., thoughts or feelings) or external (e.g., environmental stimuli) information required for participating in satisfying activity, (b) are focused on the fact that we are not able to engage attention and participate in satisfying activity, and (c) attribute the cause of our aversive state to the environment. We believe that our definition of boredom fully accounts for the phenomenal experience of boredom, brings existing theories of boredom into dialogue with one another, and suggests specific directions for future research on boredom and attention.

Identifying a Reliable Boredom Induction

None of the tasks used to induce boredom have undergone rigorous psychometric validation, which creates potential problems for operational equivalence, comparisons across studies, statistical power, and confounding results. This methodological concern was addressed by testing and comparing the effectiveness of six 5-min. computerized boredom inductions (peg turning, audio, video, signature matching, one-back, and an air traffic control task). The tasks were evaluated using standard criteria for emotion inductions: intensity and discreteness. Intensity, the amount of boredom elicited, was measured using a subset of the Multidimensional State Boredom Scale. Discreteness, the extent to which the task elicited boredom and did not elicit other emotions, was measured using a modification of the Differential Emotion Scale. In both a laboratory setting (Study 1; N = 241) and an online setting with Amazon Mechanical Turk workers (Study 2; N = 416), participants were randomly assigned to one of seven tasks (six boredom tasks or a comparison task, a clip from Planet Earth) before rating their boredom using the MSBS and other emotions using the modified DES. In both studies, each task had significantly higher intensity and discreteness than the comparison task, with moderate to large effect sizes. The peg-turning task outperformed the other tasks in both intensity and discreteness, making it the recommended induction. Identification of reliable and valid boredom inductions and systematic comparison of their relative results should help advance state boredom research.

On the biology of technostress

Despite the fact that human society has greatly benefited from the availability of information and communication technologies (ICT), both the use and ubiquity of ICT may also have a "dark side." Direct human interaction with ICT, as well as perceptions, emotions, and thoughts regarding the implementation of ICT in organizations and its pervasiveness in society in general, may lead to notable stress perceptions--a type of stress referred to as technostress. Analysis of the information systems (IS) literature reveals that technostress has hardly been addressed from a biological perspective. This is problematic, because biology not only provides objective measurements, but also, to a notable degree, determines human behavior toward ICT. Most important, biological measures (e.g., stress hormone levels, cardiovascular activity) are crucial predictors of human health, making them an indispensable complement to self-reports on stress perceptions. Against this background, the present article reviews the technostress research based on biological approaches that has been published in various disciplines such as human-computer interaction, medicine, biological psychology, and ergonomics. With the goal of developing a "big-picture" view of technostress and biology, this article integrates a body of highly fragmented work. The review reveals significant negative biological effects that develop from human interaction with ICT (e.g., increased activity of the cardiovascular system, or elevated levels of stress hormones such as adrenaline and cortisol). However, the review also indicates that countermeasures, which may positively affect biological parameters (e.g., reduced levels of stress hormones), do exist. Drawing on the literature review, this article also specifies a research agenda for future technostress research. The agenda is organized along three themes (theory and methods, design science and engineering, health and coping strategies), and proposes fifteen research questions (topics) that can be addressed in future investigations.

Orientations in adolescent use of information and communication technology: a digital divide by sociodemographic background, educational career, and health

AIMS

The role of information and communication technology (ICT) in adolescents' lives was studied, with emphasis on whether there exists a digital divide based on sociodemographic background, educational career, and health. The assumption was that some groups of adolescents use ICT more so that their information utilization skills improve (computer use), while others use it primarily for entertainment (digital gaming, contacting friends by mobile phone).

METHODS

Data were collected by mailed survey from a nationally representative sample of 12- to 18-year-olds (n=7,292; response 70%) in 2001 and analysed using ANOVA.

RESULTS

Computer use was most frequent among adolescents whose fathers had higher education or socioeconomic status, who came from nuclear families, and who continued studies after compulsory education. Digital gaming was associated with poor school achievement and attending vocational rather than upper secondary school. Mobile phone use was frequent among adolescents whose fathers had lower education or socioeconomic status, who came from non-nuclear families, and whose educational prospects were poor. Intensive use of each ICT form, especially of mobile phones, was associated with health problems. High social position, nuclear family, and a successful educational career signified good health in general, independently of the diverse usage of ICT.

CONCLUSIONS

There exists a digital divide among adolescents: orientation to computer use is more common in educated well-off families while digital gaming and mobile phone use accumulate at the opposite end of the spectrum. Poorest health was reported by mobile phone users. High social background and success at school signify better health, independently of the ways of using ICT.

Emotional aspects of computer-based provider order entry: a qualitative study

OBJECTIVES

Computer-based provider order entry (CPOE) systems are implemented to increase both efficiency and accuracy in health care, but these systems often cause a myriad of emotions to arise. This qualitative research investigates the emotions surrounding CPOE implementation and use.

METHODS

We performed a secondary analysis of several previously collected qualitative data sets from interviews and observations of over 50 individuals. Three researchers worked in parallel to identify themes that expressed emotional responses to CPOE. We then reviewed and classified these quotes using a validated hierarchical taxonomy of semantically homogeneous terms associated with specific emotions.

RESULTS

The implementation and use of CPOE systems provoked examples of positive, negative, and neutral emotions. Negative emotional responses were the most prevalent, by far, in all the observations.

CONCLUSION

Designing and implementing CPOE systems is difficult. These systems and the implementation process itself often inspire intense emotions. If designers and implementers fail to recognize that various CPOE features and implementation strategies can increase clinicians' negative emotions, then the systems may fail to become a routine part of the clinical care delivery process. We might alleviate some of these problems by designing positive feedback mechanisms for both the systems and the organizations.

Stress response caused by system response time when searching for information on the Internet

System response time (SRT) is suspected to be a stress-inducing factor when searching for information during human-computer interactions. In this study 26 volunteers, grouped into skilled and unskilled Internet users, completed three tasks of searching for information on the Internet, whereupon they rated their strain. Heart rate, nonspecific skin conductance responses, and skin conductance level after SRTs lasting 2, 10, and 22 s were analyzed. Results showed physiological stress responses of higher heart rates and enhanced electrodermal activity related to SRT duration, independent of expertise. For persons experiencing high strain, a higher overall heart rate and a heart rate of 114 beats per minute were observed for the 22-s condition. As no significant effect of expertise on stress response was found, this indicates that no long-term habituation took place. To avoid stress, short SRTs and/or effective coping mechanisms are recommended. The potential application of this research is the suggestion of using a fast Internet connection to reduce the stress response.

Reactivity and recovery from different types of work measured by catecholamines and cortisol: a systematic literature overview

OBJECTIVES

To review occupational health, laboratory, and sports literature on neuroendocrine reactivity and recovery from mental, combined mental and physical, or physical tasks.

METHODS

A systematic literature search was performed in eight databases. Studies with catecholamines or cortisol as effect variables measured in blood, urine, or saliva were included.

RESULTS

After application of inclusion and exclusion criteria, 77 studies from the initial 559 identified were taken into account. In occupational settings it was found that relatively few studies were conclusive about recovery, which formed a contrast with sports research. For reactivity and recovery up to 1 hour after performing the task, half of the studies considered physical tasks and more than two thirds showed incomplete recovery compared with baseline excretion of catecholamines and cortisol. Recovery extending to 3 days after the task was performed was often incomplete for cortisol after combined mentally and physically demanding tasks, and less often after solely mental or physical tasks. This type of recovery was more often incomplete for adrenaline (epinephrine) than for noradrenaline (norepinephrine), which was the case after mental as well as combined mental and physical tasks.

CONCLUSIONS

The results from laboratory and sports research may be transferable to some occupations, but more research is needed on the course of recovery relative to health effects in occupational settings.

Stress responses in low-status jobs and their relationship to health risks: musculoskeletal disorders

Conditions typical of many low-status jobs are known to induce elevated stress. In keeping with this, blue-collar workers show elevated psychophysiological stress levels both during and after work compared with workers in more stimulating and flexible jobs. Health-related behaviors, such as cigarette smoking and drug abuse, that are known to contribute to the social gradient in health, can be seen as ways of coping with a stressful work situation in order to get short-term relief. Negative emotional states associated with low-status jobs, combined with a lack of economic resources, are also likely to reduce the individual's motivation to seek proper medical treatment and, thus, increase the risk that transient symptoms develop into chronic illness. With regard to musculoskeletal disorders, it is well documented that physically monotonous or repetitive work is associated with an increase in neck, shoulder, and low back pain problems. However, recent studies also report an association between psychosocial factors and muscle pain syndromes. Possible mechanisms explaining these findings involve the assumption that psychological stress may induce sustained activation of small, low-threshold motor units that may lead to degenerative processes, damage, and pain. Analysis of short periods of very low muscular electrical activity (EMG gaps) shows that female workers with a high frequency of EMG gaps seem to have less risk of developing myalgia problems than do workers with fewer gaps. Stress induced by psychosocial conditions at work, which is usually more lasting than that resulting from physical demands, may prevent the individual from shutting off their physiological activation and reduces the time for rest and recovery. In the modern work environment, with strong emphasis on a high work pace, competitiveness, and efficiency, it is possible that lack of relaxation is an even more important health problem than is the absolute level of contraction or the frequency of muscular activation.

Effects of single and repeated cognitive tasks on autonomic balance as observed by an analysis of R-R intervals

The effects on sympathic-parasympathetic nervous system balance of single exposure and repeated exposures to a cognitively demanding task were examined by power spectrum analysis of cardiac R-R intervals. In the single task experiment, 32 healthy subjects engaged in a 90-min English language transcription task and in 90-min reading as a nontask control. In the repeated task experiment, 14 subjects experienced either intermittent exposure to the transcription task until late at night, or daytime exposure to the transcription task followed by relax wakefulness until sleep onset. The single task exposure significantly increased the normalized low frequency component (%LF; 0.05-0.15 Hz) of the R-R interval spectrum compared with the nontask control, but there was no significant task difference in the normalized high frequency component (0.15-0.50 Hz). The increased %LF values immediately returned to control levels after cessation of the task. Repeated exposure to the cognitive task until late at night produced a significantly greater %LF during the first nonrapid eye movement sleep period when compared to relaxed wakefulness. These results would suggest that a single exposure to a cognitive task may produce a shift to sympathetic nervous system dominance only during the period of the task, whereas repeated exposures to a cognitive task until late at night may produce a shift to sympathetic nervous system dominance which lasts into the subsequent sleep period.

Psychophysiological stress and emg activity of the trapezius muscle

Although it is generally assumed that mental stress induces muscular tension, the experimental data have, so far, been inconclusive. Likely explanations for these inconsistent findings are (a) too small subject samples in some experiments, (b) the use of only one type of stress stimulation, and (c) the lack of objective (physiological) measurements documenting the stress-inducing properties of the experimental treatment. Furthermore. the effect of mental stress and physical load separately, versus the combined influence of physical and mental load on muscular tension, has not been investigated earlier. Therefore, the aim o f the present experiment was lo examine the effects of mental stress as well as of physical load, separately and in combination, on perceived stress, physiological stress responses, and on muscular tension as reflected in electromyographical (EMG) activity of the trapezius muscle. Sixty two female subjects were individually exposed to mental arithmetic, the Stroop color word test (CWT), the cold pressor test, standardized test contractions (TCs), and the CWT combined with a TC. Compared to baseline, the stress session induced significant increases in systolic and diastolic blood pressure, heart rate, urinary catecholamines, salivary cortisol, and self-reported stress. Each of the two mental stress tests induced a significant increase in EMG activity. The CWT caused a rise in EMG activity also during the TC, which was significantly more pronounced than the increase induced by the CWT alone. Blood pressure responses and self-reported stress followed the same pattern as the EMG activity. The results are consistent with the assumption that psychological stress plays a role in musculoskeletal disorders by increasing muscular tension both in low-load work situations and in the absence of physical load. It is also indicated that the stress-induced increase in muscular tension is accentuated on top of a physical load.