Huang CY, Weng RH, Wu TC, Hsu CT, Hung CH, Tsai YC. The impact of person-centred care on job productivity, job satisfaction and organisational commitment among employees in long-term care facilities.
J Clin Nurs 2020;
29:2967-2978. [PMID:
32453484 DOI:
10.1111/jocn.15342]
[Citation(s) in RCA: 9] [Impact Index Per Article: 1.8] [Reference Citation Analysis] [Abstract] [Key Words] [Track Full Text] [Journal Information] [Subscribe] [Scholar Register] [Received: 10/07/2019] [Revised: 04/27/2020] [Accepted: 05/03/2020] [Indexed: 12/15/2022]
Abstract
AIM AND OBJECTIVES
This study aimed to explore the effects of person-centred care on their job productivity, job satisfaction and organisational commitment among employees in long-term care facilities.
BACKGROUND
Person-centred care has been regarded as the best caregiving model for long-term care facilities. Few studies tested the impact of person-centred care on employee performance.
DESIGN
A cross-sectional study was employed.
METHODS
This study sent 373 samples with self-report questionnaires to the employees of sixteen long-term care facilities in Taiwan. A total of 366 valid samples were collected. A 33-item person-centred care questionnaire with Likert-scale responses was developed to assess the extent of person-centred care. We adopted hierarchical multiple regression analysis to test the impact of person-centred care on employee performance. We adopted the STROBE guidelines.
RESULTS
Friendly environment level and personalised care, respectively, scored the highest with a mean of 4.19 among five dimensions of person-centred care. Personalised care, residents' self-realisation and relationships, and organisational support had significant positive correlations with job productivity. Friendly environment level and organisational support had significant correlations with job satisfaction. Friendly environment level, residents' self-realisation and relationships, and organisational support had significant correlations with organisational commitment.
CONCLUSION
Person-centred care has beneficial impact on job satisfaction, job productivity and organisational commitment of employees in long-term care facilities.
RELEVANCE TO CLINICAL PRACTICE
Person-centred care appears to be a crucial factor of employee performance in long-term care facilities. The five-dimensional person-centred care questionnaire in this study can serve as an important management tool for improving the effectiveness of person-centred care.
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