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Holt B, Mendoza J, Nguyen H, Doan D, Nguyen TH, Mercado TB, Duy LD, Fernandez M, Gaspar M, Hamoy G, Le BN, Neo BL, Nguyen V, Pham T, Ong J, Pollack TM, Sumalo JA, Thai P, Duong DB. Putting people at the center: methods for patient journey mapping of viral hepatitis services across two LMICs in the Asia Pacific. BMC Health Serv Res 2025; 25:427. [PMID: 40128698 PMCID: PMC11934455 DOI: 10.1186/s12913-025-12543-w] [Citation(s) in RCA: 0] [Impact Index Per Article: 0] [Reference Citation Analysis] [Abstract] [Key Words] [MESH Headings] [Grants] [Track Full Text] [Journal Information] [Subscribe] [Scholar Register] [Received: 12/02/2024] [Accepted: 03/07/2025] [Indexed: 03/26/2025] Open
Abstract
BACKGROUND To ensure that health services are high-quality, trusted and used by the population, their design and improvement should start from the perspective of what matters to people. Patient journey mapping (PJM) is one research method that centers the experiences of individuals living with health conditions and follows their pathways through care and recovery. This paper describes a novel, qualitative PJM methodology used in Vietnam and the Philippines to inform the co-design of a people-centered viral hepatitis screening, care and treatment pathway for individuals living with chronic hepatitis, which is a significant public health concern in the Asia-Pacific region. METHODS Data collection involved in-depth interviews with a purposive sample of 63 people living with hepatitis (demand-side) and focus group discussions with healthcare providers working in the same geographical areas (supply-side). Rapid deductive qualitative analysis was used to identify typical journeys, and related barriers and enablers. The methodology was implemented over 8 weeks, adapting the Consolidated Criteria for Reporting Qualitative Research (COREQ). RESULTS This paper demonstrates how a PJM methodology that incorporates patient and HCP perspectives can be feasibly implemented in two LMIC contexts, while fulfilling many of the criteria identified by the COREQ guidelines. Sharing such methods and associated instruments may help to enable broader uptake and application in other LMIC settings, providing health systems practitioners with a critical tool to identify and overcome barriers in and promote the delivery of people-centered health services globally. CONCLUSION Despite limited uptake, especially in resource-limited contexts and at the primary healthcare level, PJM is a novel research method with the potential to make promising contributions to people-centered health service design.
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Affiliation(s)
- Bethany Holt
- Program in Global Primary Health Care, Harvard Medical School, Boston, USA
- Division of Global Health Equity, Brigham and Women's Hospital, Boston, USA
| | - Jhaki Mendoza
- National Institute for Health, University of the Philippines, Manila, The Philippines.
| | - Hoang Nguyen
- The Partnership for Health Advancement in Vietnam, Hanoi, Vietnam
| | - Duong Doan
- College of Health Science, VinUniversity, Hanoi, Vietnam
| | - Thu Huyen Nguyen
- The Partnership for Health Advancement in Vietnam, Hanoi, Vietnam
| | - Timothy Bill Mercado
- National Institute for Health, University of the Philippines, Manila, The Philippines
| | - Lam Dam Duy
- The Partnership for Health Advancement in Vietnam, Hanoi, Vietnam
| | - Martin Fernandez
- National Institute for Health, University of the Philippines, Manila, The Philippines
| | - Manu Gaspar
- National Institute for Health, University of the Philippines, Manila, The Philippines
| | - Geohari Hamoy
- National Institute for Health, University of the Philippines, Manila, The Philippines
| | - Bao Ngoc Le
- The Partnership for Health Advancement in Vietnam, Hanoi, Vietnam
| | - Boon-Leong Neo
- Gilead Sciences, Global Patient Solutions, Singapore, Singapore
| | - Vy Nguyen
- Program in Global Primary Health Care, Harvard Medical School, Boston, USA
| | - Thuy Pham
- The Partnership for Health Advancement in Vietnam, Hanoi, Vietnam
| | - Janus Ong
- National Institute for Health, University of the Philippines, Manila, The Philippines
| | - Todd M Pollack
- Program in Global Primary Health Care, Harvard Medical School, Boston, USA
- The Partnership for Health Advancement in Vietnam, Hanoi, Vietnam
- Department of Medicine, Beth Israel Deaconess Medical Center, Boston, USA
| | - Jae-Ann Sumalo
- National Institute for Health, University of the Philippines, Manila, The Philippines
| | - Pham Thai
- Department of Health, Thai Binh, Vietnam
| | - David B Duong
- Program in Global Primary Health Care, Harvard Medical School, Boston, USA
- Division of Global Health Equity, Brigham and Women's Hospital, Boston, USA
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Litwin AH, Akiyama MJ. US Veterans Health Administration Hepatitis C Virus (HCV) Program: A Model for National HCV Elimination Through Patient-Centered Medical Homes. Clin Infect Dis 2024; 78:1580-1582. [PMID: 38279941 DOI: 10.1093/cid/ciae028] [Citation(s) in RCA: 0] [Impact Index Per Article: 0] [Reference Citation Analysis] [Key Words] [MESH Headings] [Grants] [Track Full Text] [Journal Information] [Subscribe] [Scholar Register] [Received: 01/11/2024] [Accepted: 01/24/2024] [Indexed: 01/29/2024] Open
Affiliation(s)
- Alain H Litwin
- Department of Medicine, University of South Carolina School of Medicine-Greenville, Greenville, SC
- Prisma Health Addiction Medicine Center, Prisma Health, Greenville
- Center for Addiction and Mental Health Research, Clemson University, Clemson, South Carolina
| | - Matthew J Akiyama
- Division of General Internal Medicine, Department of Medicine, Montefiore Medical Center, Albert Einstein College of Medicine, Bronx, New York
- Division of Infectious Diseases, Department of Medicine, Montefiore Medical Center, Albert Einstein College of Medicine, Bronx, New York
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Loy DE, Kamis K, Kanatser R, Rowan SE. Barriers to Hepatitis C Treatment and Interest in Telemedicine-Based Care Among Clients of a Syringe Access Program. Open Forum Infect Dis 2024; 11:ofae088. [PMID: 38464492 PMCID: PMC10921388 DOI: 10.1093/ofid/ofae088] [Citation(s) in RCA: 0] [Impact Index Per Article: 0] [Reference Citation Analysis] [Abstract] [Track Full Text] [Figures] [Journal Information] [Subscribe] [Scholar Register] [Received: 11/22/2023] [Accepted: 02/07/2024] [Indexed: 03/12/2024] Open
Abstract
Background Sharing equipment for injection drug use is the most common mode of hepatitis C virus (HCV) transmission in the United States, yet people who inject drugs (PWID) historically have low rates of HCV treatment. New strategies are needed to expand access to HCV treatment among PWID. Co-locating HCV treatment at syringe access programs (SAPs) reduces barriers to treatment, and telemedicine-based treatment programs could expand access further. Methods To evaluate interest in a co-localized or telemedicine-based program at an SAP in Denver, Colorado, we surveyed 171 SAP clients to understand barriers to HCV treatment and comfort with various appointment modalities. Results Eighty-nine of the surveyed SAP clients (52%), 50 of whom had not completed treatment, reported current or prior HCV infection. The most commonly cited reasons for not seeking HCV treatment were ongoing drug use, logistic barriers, and medical system barriers. Eighty-eight percent of clients with HCV reported that they would be more likely to get treatment if they were able to do so at the SAP, and the rate was higher among people who reported reluctance to seek medical care in general (98% vs 77%, P = .011). In-person appointments were preferred, though 77% of respondents were comfortable with a video appointment. However, only 60% of SAP clients reported having access to a phone, and fewer (48%) had access to video capability. Conclusions These findings suggest that telemedicine-based treatment at an SAP could improve access to HCV treatment, but successful implementation would require attention to barriers impacting clients' ability to participate in telemedicine appointments.
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Affiliation(s)
- Dorothy E Loy
- Division of Hospital Medicine, Department of Medicine, University of Colorado, Aurora, Colorado, USA
| | - Kevin Kamis
- Public Health Institute at Denver Health, Division of HIV/STI/Viral Hepatitis, Denver, Colorado, USA
| | | | - Sarah E Rowan
- Public Health Institute at Denver Health, Division of HIV/STI/Viral Hepatitis, Denver, Colorado, USA
- Division of Infectious Diseases, Department of Medicine, University of Colorado, Aurora, Colorado, USA
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McCrary LM, Roberts KE, Bowman MC, Castillo B, Darling JM, Dunn C, Jordan R, Young JE, Schranz AJ. Inpatient Hepatitis C Treatment Coordination and Initiation for Patients Who Inject Drugs. J Gen Intern Med 2023; 38:3428-3433. [PMID: 37653211 PMCID: PMC10682347 DOI: 10.1007/s11606-023-08386-y] [Citation(s) in RCA: 3] [Impact Index Per Article: 1.5] [Reference Citation Analysis] [Abstract] [Key Words] [MESH Headings] [Grants] [Track Full Text] [Journal Information] [Submit a Manuscript] [Subscribe] [Scholar Register] [Received: 05/11/2023] [Accepted: 08/18/2023] [Indexed: 09/02/2023]
Abstract
BACKGROUND With hepatitis C (HCV) incidence rising due to injection drug use, people who inject drugs (PWID) are a priority population for direct-acting antivirals (DAA). However, significant barriers exist. At our institution, hospitalized PWID were screened for HCV but not effectively linked to care. AIM To improve retention in HCV care among hospitalized PWID. SETTING Quaternary academic center in the Southeast US from August 2021 through August 2022. PARTICIPANTS Hospitalized PWID with HCV. PROGRAM DESCRIPTION E-consultation-prompted care coordination and HCV treatment with outpatient telehealth. PROGRAM EVALUATION Care cascades were constructed to assess retention and HCV treatment, with the primary outcome defined as DAA completion or sustained virologic response after week 4. Of 28 patients, 11 started DAAs inpatient, 8 initiated outpatient, and 9 were lost to follow-up or transferred care. Overall, 82% were linked to care and 52% completed treatment. For inpatient initiators, 73% achieved the outcome. Of non-inpatient initiators, 71% were linked to care, 53% started treatment, and 36% achieved the outcome. DISCUSSION Inpatient HCV treatment coordination, including DAA initiation, and telehealth follow-up, was feasible and highly effective for hospitalized PWID. Future steps should address barriers to inpatient DAA treatment and expand this model to other similar patient populations.
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Affiliation(s)
- L Madeline McCrary
- Department of Medicine, University of North Carolina, Chapel Hill, NC, USA.
- Department of Psychiatry, University of North Carolina, Chapel Hill, NC, USA.
| | - Kate E Roberts
- Graduate School of Social Work and Social Research, Bryn Mawr College, Bryn Mawr, PA, USA
| | | | - Briana Castillo
- Department of Medicine, University of North Carolina, Chapel Hill, NC, USA
| | - Jama M Darling
- Department of Medicine, University of North Carolina, Chapel Hill, NC, USA
| | - Christine Dunn
- Department of Psychiatry, University of North Carolina, Chapel Hill, NC, USA
| | - Robyn Jordan
- Department of Psychiatry, University of North Carolina, Chapel Hill, NC, USA
| | - Jane E Young
- Department of Psychiatry, University of North Carolina, Chapel Hill, NC, USA
| | - Asher J Schranz
- Department of Medicine, University of North Carolina, Chapel Hill, NC, USA
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Morris MD, McDonell C, Luetkemeyer AF, Thawley R, McKinney J, Price JC. Community-Based Point-of-Diagnosis Hepatitis C Treatment for Marginalized Populations: A Nonrandomized Controlled Trial. JAMA Netw Open 2023; 6:e2338792. [PMID: 37862013 PMCID: PMC10589813 DOI: 10.1001/jamanetworkopen.2023.38792] [Citation(s) in RCA: 0] [Impact Index Per Article: 0] [Reference Citation Analysis] [Abstract] [MESH Headings] [Track Full Text] [Journal Information] [Submit a Manuscript] [Subscribe] [Scholar Register] [Received: 06/22/2023] [Accepted: 09/06/2023] [Indexed: 10/21/2023] Open
Abstract
Importance Disparities persist in testing and treatment for hepatitis C virus (HCV), leaving socially marginalized populations less likely to benefit from curative treatment. Linkage services are often insufficient to overcome barriers to navigating the medical system and contextual factors. Objective To determine the feasibility, acceptability, and safety of HCV treatment at the point of HCV infection diagnosis disclosure in a nonclinical community setting. Design, Setting, and Participants In this single-arm nonrandomized controlled trial conducted between July 1, 2020, and October 31, 2021, street-outreach recruitment targeted people experiencing homelessness and injecting drugs in an urban US community who were eligible for simplified HCV treatment. Interventions Study procedures were designed to reflect the community environment and services needed to provide HCV testing, disclosure, and treatment in a nonclinical site. The test-and-treat No One Waits (NOW) model of care provided a 2-week starter pack of 400 mg of sofosbuvir and 100 mg of velpatasvir at time of HCV RNA results disclosure. Participants were transitioned to insurance-provided sofosbuvir-velpatasvir when feasible to complete a 12-week treatment course. Main Outcomes and Measures The primary end point was sustained virologic response at posttreatment week 12 or later (SVR12). Acceptability end points were treatment initiation and completion. Safety end points were treatment discontinuation because of a late exclusion criterion and adverse events. Results Of the 492 people (median [IQR] age, 48 [37-58] years; 62 [71%] male) who underwent anti-HCV testing, 246 (50%) tested anti-HCV positive, and 111 (23%) tested HCV RNA positive and were eligible for simplified HCV treatment. Eighty-nine of the 111 eligible participants (80%) returned for confirmatory RNA results, and 87 (98%) accepted and initiated HCV treatment. Seventy (80%) were currently injecting drugs, 83 (97%) had an income below the poverty line, and 53 (61%) were currently unsheltered. Most had HCV genotype 1a (45 [52%]) or 3 (20 [23%]). Sixty-nine (79%) completed 12 weeks of sofosbuvir-velpatasvir treatment, 2 stopped treatment because of low adherence, and 16 were lost to follow-up. Of the 66 participants who completed treatment and had a successful blood draw, 61 (92%) had undetectable HCV RNA at treatment completion. Of the 87 treated patients, 58 achieved SVR12, leading to a treatment response of 67% (95% CI, 56%-76%) among the intention-to-treat group and 84% (95% CI, 73%-92%) among the per-protocol group. There were no adverse events, late exclusions, or deaths. Conclusions and Relevance In this nonrandomized controlled trial of HCV treatment at the point of diagnosis, the NOW model of care reduced steps between HCV testing and treatment initiation and resulted in high levels of treatment initiation, completion, and cure. The NOW model of care can expand the current HCV test-and-treat toolkit by reaching a broader population of marginalized communities and expediting curative therapy. Trial Registration ClinicalTrials.gov Identifier: NCT03987503.
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Affiliation(s)
- Meghan D. Morris
- Department of Epidemiology and Biostatistics, University of California, San Francisco
| | - Claire McDonell
- Department of Epidemiology and Biostatistics, University of California, San Francisco
| | | | - Robert Thawley
- Department of Epidemiology and Biostatistics, University of California, San Francisco
| | - Jeff McKinney
- Liver Center, University of California, San Francisco
| | - Jennifer C. Price
- Department of Medicine, University of California, San Francisco
- Liver Center, University of California, San Francisco
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Aponte-Meléndez Y, Mateu-Gelabert P, Eckhardt B, Fong C, Padilla A, Trinidad-Martínez W, Maldonado-Rodríguez E, Agront N. Hepatitis C virus care cascade among people who inject drugs in puerto rico: Minimal HCV treatment and substantial barriers to HCV care. DRUG AND ALCOHOL DEPENDENCE REPORTS 2023; 8:100178. [PMID: 37555192 PMCID: PMC10404601 DOI: 10.1016/j.dadr.2023.100178] [Citation(s) in RCA: 1] [Impact Index Per Article: 0.5] [Reference Citation Analysis] [Abstract] [Key Words] [Grants] [Track Full Text] [Download PDF] [Figures] [Subscribe] [Scholar Register] [Received: 03/19/2023] [Revised: 07/06/2023] [Accepted: 07/07/2023] [Indexed: 08/10/2023]
Abstract
Background People who inject drugs (PWID) in Puerto Rico are disproportionately affected by the hepatitis C virus (HCV) epidemic. However, there is a scarcity of data on the HCV care cascade among PWID in Puerto Rico. This study aims to describe the HCV cascade of care among PWID in Puerto Rico, identify gaps, and explore barriers to HCV care. Methods Participants were recruited using respondent-driven sampling and tested for both HCV antibodies (Ab) and RNA (ribonucleic acid) using rapid testing and dried blood spot samples (DBS). The cascade of care was estimated based on the DBS HCV Ab and RNA results, as well as self-reported data on HCV screening, linkage to care, treatment uptake and sustained virologic response collected through a questionnaire. The cascade was constructed sequentially, with each step using the number of people from the preceding step as the base denominator. The survey also assessed participants' perceived barriers to HCV care. Results Out of 150 participants, 126 (84%) had previously been HCV screened, 87% (109/126) were HCV Ab positive, 72% (79/109) were RNA positive,48% (38/79) were linked to care, 32% (12/38) initiated treatment, 58% (7/12) finished treatment, and 71% (5/7) achieved SVR. Barriers to HCV care included concerns about drug abstinence requirements, access to transportation, stigma in healthcare settings, and lack of knowledge about HCV treatment sites. Conclusion This study provides insights into the HCV cascade of care among PWID in Puerto Rico for the first time and highlights limited diagnosis, treatment uptake, and barriers to care.
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Affiliation(s)
- Yesenia Aponte-Meléndez
- CUNY Graduate School of Public Health and Health Policy, Institute for Implementation Science in Population Health(ISPH) 55 West 125th street, New York, NY 10027,USA
- NYU Rory Meyers College of Nursing 433 1st Ave., New York, NY 10010
| | - Pedro Mateu-Gelabert
- CUNY Graduate School of Public Health and Health Policy, Institute for Implementation Science in Population Health(ISPH) 55 West 125th street, New York, NY 10027,USA
| | - Benjamin Eckhardt
- New York University School of Medicine, 550 First Avenue, New York, NY, 10016, USA
| | - Chunki Fong
- CUNY Graduate School of Public Health and Health Policy, Institute for Implementation Science in Population Health(ISPH) 55 West 125th street, New York, NY 10027,USA
| | - Adriana Padilla
- CUNY Graduate School of Public Health and Health Policy, Institute for Implementation Science in Population Health(ISPH) 55 West 125th street, New York, NY 10027,USA
| | - Wanda Trinidad-Martínez
- CUNY Graduate School of Public Health and Health Policy, Institute for Implementation Science in Population Health(ISPH) 55 West 125th street, New York, NY 10027,USA
| | - Eric Maldonado-Rodríguez
- CUNY Graduate School of Public Health and Health Policy, Institute for Implementation Science in Population Health(ISPH) 55 West 125th street, New York, NY 10027,USA
| | - Nancy Agront
- AbbVie Corp., Paseo Caribe Building Suite 22415 Ave Munoz Rivera San Juan, 00901, Puerto Rico
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Page K. It may take many villages, but progress can be made toward HCV elimination among people who inject drugs. LANCET REGIONAL HEALTH. AMERICAS 2023; 22:100510. [PMID: 37388707 PMCID: PMC10300567 DOI: 10.1016/j.lana.2023.100510] [Citation(s) in RCA: 0] [Impact Index Per Article: 0] [Reference Citation Analysis] [Grants] [Track Full Text] [Download PDF] [Subscribe] [Scholar Register] [Received: 04/26/2023] [Accepted: 04/28/2023] [Indexed: 07/01/2023]
Affiliation(s)
- Kimberly Page
- Department of Internal Medicine, MSC10 5550, University of New Mexico Health Sciences, 1 University of New Mexico, Albuquerque, NM 87131, USA
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