Back to the Future: What Healthcare Organizations Need to Thrive in the Face of Persistent Environmental Uncertainty

While uncertainty has always been a feature of the healthcare environment, its pace and scope are rapidly increasing, fueled by myriad factors such as technological advancements, the threat and frequency of disruptive events, global economic developments, and increasing complexity. Contemporary healthcare organizations thus persistently face what is known as "deep uncertainty," which obscures their ability to predict outcomes of strategic action and decision-making, presenting them with novel challenges and threatening their survival. Persistent, deep uncertainty challenges us to revisit and reconsider how we think about uncertainty and the strategic actions needed by organizations to thrive under these circumstances. Simply put, how can healthcare organizations thrive in the face of deeply uncertain environments? We argue that healthcare organizations need to employ both adaptive and creative strategic approaches in order to effectively meet patients' needs and capture value in the long-term future. The chapter concludes by offering two ways organizations can build the dynamic capabilities needed to employ such approaches.

Between ambitions and actions: how citizens navigate the entrepreneurial process of co-producing sustainable urban food futures

Cities increasingly envision sustainable future food systems. The realization of such futures is often understood from a planning perspective, leaving the role of entrepreneurship out of scope. The city of Almere in the Netherlands provides a telling example. In the neighborhood Almere Oosterwold, residents must use 50% of their plot for urban agriculture. The municipality formulated an ambition that over time, 10% off all food consumed in Almere must be produced in Oosterwold. In this study, we assume the development of urban agriculture in Oosterwold is an entrepreneurial process, i.e. a creative (re)organization that is ongoing and intervenes in daily life. To understand how this entrepreneurial process helps to realize sustainable food futures, this paper explores what futures for urban agriculture residents of Oosterwold prefer and deem possible and how these futures are organized in the present. We use futuring to explore possible and preferable images of the future, and to backcast those images to the present day. Our findings show residents have different perspectives of the future. Furthermore, they are capable in formulating specific actions to obtain the futures they prefer, but have trouble committing to the actions themselves. We argue this is the result of a temporal dissonance, a myopia where residents have trouble looking beyond their own situation. It shows imagined futures must fit with the lived experiences of citizens in order to be realized. We conclude that urban food futures need planning and entrepreneurship to be realized since they are complementary social processes.

Moral Imagination, the Collective Desirable, and Strategic Purpose

In contrast to the prevalent outside-in perspectives on corporate purpose as a response to competing normative demands of stakeholders, we introduce an inside-out perspective on purpose as based in firm-specific, agentic commitments to specific values, ideals, and societal goals. Drawing on moral philosophy, we propose how strategists can develop a strategic purpose through moral imagination that involves developing shaping intentions based in values and ideals, empathetic relating, and imaginativeness in stakeholder contexts. These processes support the generation of an emergent theory of value, which we term “the collective desirable.” This theory of value—a creative synthesis of the shaping intentions of the firm, and the interests and perspectives of stakeholders—provides the foundation of purpose, which is strategic, dynamic, and generative for the firm and its stakeholders. Such a strategic purpose becomes an organizational logic of action enacted through designated processes for articulation, maintenance, and evolvability, and through blueprints for credible commitments and resource allocations. By theorizing the microfoundations of an agentic, inside-out view of purpose, our theoretical framework articulates a set of mechanisms through which strategists can develop a strategic purpose that is tightly linked to the firm’s future-oriented strategy and the exercise of moral leadership. Our conception of moral imagination as a form of prosocial prospective cognition contributes a novel perspective to the socio-cognitive and subjectivist perspectives on strategy and extends the microfoundations of strategy.

Supplier motivation to share knowledge: an experimental investigation of a social exchange perspective

Purpose

This paper draws on social exchange theory to theorise supplier motivation to share knowledge. It examines the effects of supplier anticipated future dependence on their motivation to share knowledge with a buyer, mediated by economic, relational and learning motives. It also examines the conditional effects imposed by the current embeddedness of the relationship.

Design/methodology/approach

The study tested the proposed moderated mediation model using a scenario-based experimental method.

Findings

The results show that supplier anticipated future dependence increases their motivation to share knowledge, mediated by relational and learning motives. The results also show that current embeddedness has negative moderation effects on economic and learning but not relational motives.

Originality/value

The study deepens our understanding of supplier motivation to share knowledge as social exchange and offers insights on buyer-supplier relationship embeddedness.

Moving ahead: how time is compressed and stretched in strategy work

Purpose

To contribute the process perspective on strategy the systems theoretical concept of time binding and show how time, when unfolded and linked, is compressed or stretched, thereby demonstrating the motion of temporal spaces within organizations.

Design/methodology/approach

Case approach and with emphasis on communicative events.

Findings

The finding of three different time bindings in strategy work showing not only how time is unfolded and multiplied but also how these bindings were unexpectedly found to be experienced simultaneously, thus turning a seemingly linear strategy based on goal achievement into a complex of interrelated motions driven by performativity, potentiality and reiteration.

Research limitations/implications

The research implications are significant to the process perspective on strategy as time should not only be understood and investigated as different unfoldings and time-links within organizations, but also on the motion of these temporal spaces, which is to say, how they move the organization ahead.

Practical implications

From a practical perspective, when taking both the existing and future research on strategy into account, one notices that most management literature and the mainstream courses held at business schools tend to draw on one-dimensional casualities and chronological timelines in order to combine accurate forecasts with predicted end-results. Such attempts reflect one unfolding, one binding, one temporal space and one way of moving, but if managers want to improve knowledge on deliberate change, temporal awareness should be part of their strategic change repertoire alongside the ability to match different motions to the skills and capacity of an organization.

Social implications

The concept of time binding is a way to extend the ways by which we seek to comprehend the temporal nature of social relations and structures within organizations and in particular those practices that are considered strategic. In particular, it offers ways of understanding how strategy is a temporal exercise that provides organizations with different temporal spaces within single events and hence different motions – all of which simultaneously move the organization differently ahead in time.

Originality/value

By providing the system theoretical concept of time binding it brings new and original value into the process and practice field of strategy research. The empirical findings demonstrate how unusual and not yet seen unfoldings and bindings between before and after appears and how such bindings take the form of temporal spaces that simultaneously and differently moves the organizations ahead in time.

Countering Indeterminate Temporariness: Sheltering work in refugee camps

The experience of temporariness is increasingly prevalent across the world, both for transient populations such as refugees and in work life characterized by precarious employment relationships. In this article, we examine how local institutional work can shape people’s experience of indeterminate temporariness and mitigate its pernicious effects. Our qualitative, inductive study is set in refugee camps in Lebanon, where indeterminate temporariness created an oppressive experience of time among Syrian refugees. We document the efforts of an NGO to help refugees rebuild meaningful lives by developing small-scale entrepreneurial ventures – efforts we conceptualize as ‘sheltering work’. Our analysis points to the potential for sheltering work to alleviate the oppressive effects of temporariness by bounding, containing, and structuring individuals’ day-to-day lives. Although sheltering work reshaped refugees’ experience of time, it did not eradicate the oppressive effects of indeterminate temporariness; instead, oppressive and reclaimed experiences of time coexisted, with individuals shifting between them. Our study theorizes sheltering work as a potent form of modest, local institutional work in the face of immutable institutions, and elaborates how individual experiences of time influence embedded agency.

Keeping time: a taxonomy of temporal effects on employees at the workplace

Purpose

In recent years, there has been a burgeoning interest around “time” or “temporality” as a subject of study in workplace behavior at the microlevel. This research is, however, not integrated systematically till date. The purpose of this study is to address this gap with a comprehensive review of this domain.

Design/methodology/approach

The present study conducts a large-scale bibliometric analysis of 1,120 papers, collected from Scopus, to decipher the structural patterns underlying this research domain.

Findings

The analysis unraveled the performance statistics (articles, journals, authors) and intellectual structure (themes, keywords, ontological position) of temporal research. The authors also present a matrix of extant and emergent thought in time studies and discuss how they fare on causality versus dynamicity dimensions.

Research limitations/implications

Future research directions are discussed extensively based on qualitative and quantitative insights.

Originality/value

This is a structured literature review combined with bibliometric analysis of a large corpus of research.

Knowledge sharing in project work: the dynamic interplay of knowledge domains and skills

Purpose

This study aims to illuminate the currently poorly understood inflow of knowledge originating from project managers across the value chain of construction projects. The primary purpose is to identify the domains of knowledge that project managers’ need to share in their management activities, the skills they need to develop in their sharing practices and how these relate to each other across different phases of a construction project.

Design/methodology/approach

Knowledge domains, skills and the relationships between them were identified following an inductive methodology, a combination of grounded theory and case study, and through the analysis of semi-structured interviews with 21 project managers and participants within a single construction project.

Findings

The outcome is a novel framework that theorizes the dynamic interplay between knowledge domains and the skills that facilitate knowledge sharing (KS) for successful project work throughout the construction project.

Originality/value

The combined effects of task heterogeneity, knowledge interdependencies and temporariness require paying increased attention to how knowledge domains and KS skills impact project performance. This paper addresses gaps in developing an integrative understanding of the nature of the domains of knowledge that need to be shared in a project context, the key skills contributing to KS and more importantly, how they evolve and are interpreted and reinterpreted throughout the project and assist KS practice in projects.

Accepting the future as ever-changing: professionals’ sensemaking about artificial intelligence

This article examines how professionals leading the digitalization of professional service firms construct their views on new digital technologies such as artificial intelligence (AI) and the influence of such technologies on their future. This understudied question is important because such early-stage envisioning can significantly affect the later processes and outcomes of digitalization. A qualitative study was conducted, using interview and archival data, on a Big Four audit firm in Japan during the period 2017–9, when its taskforce considered applying AI to its core audit service. The contribution of this study is threefold. First, the findings expand our knowledge of prospective sensemaking by introducing a distinct mode of viewing the future that accepts the future as ever-changing as a means of coping with high uncertainty. Second, this study demonstrates the understudied link between institutions and sensemaking by showing how professionals’ embeddedness in their professional institution sets the focus of their sensemaking on the elements that support the institution. Third, these insights add to our knowledge of digitalization and professions by suggesting the potential high variability of professionals’ strategies regarding digitalization due to their continuous updating of their view of the future, as well as the inherent antinomy of digitalization for established professions due to their advantaged but constrained position regarding digitalization.

I Left Venus and Came Back to Mars: Temporal Focus Congruence in Dyadic Relationships Following Maternity Leave

Temporal focus on past, present, and future of contributions to work is critical to understanding how employees and their line managers navigate career disruptions and minimize their potential for negative impact. This paper reframes temporal focus using a dyadic, relational perspective to explore how temporal focus (in)congruence shapes resocialization experiences for returners and their line managers following maternity leave disruption. Our qualitative study draws on 54 interviews across 27 organizations and demonstrates that a congruent, broader temporal focus—that embraces the past, present, and future—is associated with more positive relational and career outcomes than an incongruent focus, where one dyadic partner holds a narrow temporal focus. Our findings explicate how the adoption of a broad versus narrow temporal focus creates a perception of maternity leave as either a brief interlude or a major disruption. A congruent, broader temporal focus allows returners and their line managers to reduce their reliance on typical motherhood biases and instead, consider the woman’s past, present, and potential future contributions over the course of her career. We highlight the importance of temporal focus congruence at a dyadic level and the value of adopting a broader temporal focus on careers while offering new insights regarding the temporal dynamics inherent to maternity leave transitions for both returners and their managers.

Imagining Futures: Theorizing the Practical Knowledge of Future-making

The study of future-making – how practitioners make and enact imagined futures – has become a cornerstone for understanding the temporal dynamics of organization, strategy and entrepreneurship. This article investigates the texture of practical knowledge that enables entrepreneuring practitioners to jointly address the challenges inherent to future-making. We conduct a video ethnography of a business modelling programme producing 79 hours of audio-visual recordings. Using multimodal conversation analysis, we unpack different forms of practical knowledge that simultaneously binds practitioners in a web of mutual expectations and establishes modes of thinking and acting for the creation of imagined futures. This contributes to existing studies by demonstrating that the discursive, embodied and material dimensions of future-making are fundamentally entangled within textures of practical knowledge. Consequently, we shift the mode of theorizing towards non-representationalism, which opens up new frontiers for future research to observe, participate and reflect with practitioners on the textures of practical knowledge constitutive of future-making in different circumstances and contexts.

Implications for Agricultural Producers of Using Blockchain for Food Transparency, Study of 4 Food Chains by Cumulative Approach

In agro-food, Blockchain has been recently implemented in order to improve transparency. Blockchain raises great expectations of data decentralization and better efficiency–cost ratio, integration speed, and data protection that appear as promises of gains in all areas. The fundamental assumption was that transparency prevents or reduces illegitimate forms of power. However, discussions are emerging about how digitization is likely to exacerbate power inequalities in food systems, as transparency can become tyrannical when it contributes to the proliferation of audits, evaluations, and assessment measures. The objective of this research is to contribute by providing knowledge about the implications of this digitization for farmers. For a first exploratory study, we conducted 53 interviews with actors of digitalization of agri-food, and we used 9 press releases, 3 webinars, and 1 article published in a specialized French journal. These materials evoke 12 different agro-food chains recently equipped with blockchain in France. From this pool of chains, we focused on four through in-depth analysis of interviews and literature readings using NVivo software. The first results highlight that the use of blockchain for transparency rarely delivers on its promises. Blockchain tends to centralize control since few actors have access to the distributed ledger, and the visibility brought to farmers, at the consumer level, tends to become a form of control. While blockchain seems to provide some benefits to producers, it raises the issue of overloaded technology and the problem of their data privacy.

Flexible Use of Referents in the Construction of Organizational Identity: A Longitudinal Case Study

Rapid growth, acquisitions, and diversification are examples of major changes that often result in the need to redefine the distinctive characteristics of the organization in question thereafter. However, a sudden identity presentation that significantly differs from the past lacks credibility among both the organizational members and the organization’s external constituents. We contribute to previous research by showing the previously neglected potential that lies in the flexible selection, valuation, and spatio-temporal positioning of referents, and how this enables the construction of an identity that is simultaneously sufficiently congruent with the organization’s present activities and continuous with its previous identity. Moreover, we also reveal how this use of referents changes across the phases of organizational evolution. Empirically, our findings are grounded on an intensive case study of an organization over a 20-year time frame that evolved from a minor spin-off to a prominent and eventually to a major diversified company.

A history-based framework of servitization and deservitization

Purpose

The purpose of this study is to develop a history-based framework of servitization and deservitization.

Design/methodology/approach

The study draws on three history-based management theories, i.e. industry lifecycle, strategic pivoting and strategy restoration, to develop a conceptual framework of how servitization and deservitization pivots influence firm performance in different stages of the industry lifecycle. A series of examples involving configurations and reconfigurations in production illustrate the theoretical propositions.

Findings

The proposed framework predicts that servitization pivots positively influence firm performance in the ferment phase, but this effect gradually diminishes as industries advance into transition and mature phases. In contrast, the framework predicts that deservitization pivots negatively influence firm performance in the ferment phase; this effect, too, becomes negligible in the transition phase but positive in the mature phase. Moreover, the proposed framework predicts that deservitization pivoting outperforms servitization pivoting in mature servitized industries to the extent that such pivots are restorative in nature, thereby suggesting that deservitization may represent a strategic opportunity for firms in mature industries.

Originality/value

This study highlights the role of history-based management theories in enhancing our understanding of servitization and deservitization.

Decision-making and health system strengthening: bringing time frames into perspective

In many low-and middle-income countries, health systems decision-makers are facing a host of new challenges and competing priorities. They must not only plan and implement as they used to do but also deal with discontented citizens and health staff, be responsive and accountable. This contributes to create new political hazards susceptible to disrupt the whole execution of health plans. The starting point of this article is the observation by the first author of the limitations of the building-blocks framework to structure decision-making as for strengthening of the Moroccan health system. The management of a health system is affected by different temporalities, the recognition of which allows a more realistic analysis of the obstacles and successes of health system strengthening approaches. Inspired by practice and enriched thanks a consultation of the literature, our analytical framework revolves around five dynamics: the services dynamic, the programming dynamic, the political dynamic, the reform dynamic and the capacity-building dynamic. These five dynamics are differentiated by their temporalities, their profile, the role of their actors and the nature of their activities. The Moroccan experience suggests that it is possible to strengthen health systems by opening up the analysis of temporalities, which affects both decision-making processes and the dynamics of functioning of health systems.

Stewardship as process: A paradox perspective

Long-term stewardship is usually represented as a stable structural condition and portrayed as a source of competitive advantage to firms (including family businesses) that use it as a mode of governance. Less is known about how organizations engage with stewardship as a process. We embrace a process approach to report a case study about the unfolding of stewardship in a multi-business family group. We conclude that stewardship is a process marked by critical tensions and paradoxes; by exploring the nature of these we uncover further dimensions and responses to the paradoxes of stewardship.

Marching to Different Drum Beats: A Temporal Perspective on Coordinating Occupational Work

In this paper, we contribute a temporal perspective on work coordination across collaborating occupations. Drawing on an ethnographic study of medical specialists—surgeons, pathologists, oncologists, and radiologists—we examine how their temporal orientations are shaped through the temporal structuring of occupational work. Our findings show that temporal structuring of occupational practices develop in relation to the contingencies and materialities of their work and that this shapes and is shaped by specialists’ temporal orientations. Further, we show that differences in occupations’ temporal orientations have important implications for coordinating work. More specifically, our study reveals how the domination of one temporal orientation can lead to recurrent strain, promoting a competitive trade-off between the different temporal orientations in guiding interaction. This temporal orientation domination is accompanied by a persistent emotional strain and potential conflict. Finally, we suggest that, alternatively, different temporal orientations can be resourced in solving coordination challenges through three interrelated mechanisms, namely juxtaposing, temporal working, and mutual adjusting. In so doing, we show how temporal resourcing can be productive in coordinating work.

Boards in action: processes and practices of ‘strategising’ in the Boardroom

Normative expectations are that Governing Boards will be involved in setting the strategic direction of the organisation. However, knowledge of the processes and practices by which Boards engage in strategy is limited. In particular, very few empirical studies have penetrated the ‘black box’ of the Boardroom and examined the complex Board/Management interactions that amount to Boards ‘doing’ strategy. Here we address this gap, presenting an in-depth analysis of an unfolding process in which the Board and Management of a single organisation engaged in setting strategic direction over an 18-month period. We observed planning events, video-recorded Board meetings, analysed texts pertaining to the initiative, and spoke to key personnel. We adopt a ‘strong’ process approach which brings together strategy as process and as practice (SAPP). Our analysis is multi-modal: we track the iterative development of the strategy through documents/texts produced for Board meetings; and we adopt a sociomaterial approach in illuminating the entanglements of the human and nonhuman which constitute strategising. By considering events over a series of episodes, we have built a picture showing how micro-level practices in the Boardroom are layered incrementally in the emergence of strategy at organisational level. Relatedly, we show how these practices enable the Board to negotiate the tensions between control and service/collaboration. Hence the paper contributes to theory and knowledge around Board engagement in strategic activities.

Organizational Memory Studies

This paper provides an overview and discussion of the rapidly growing literature on organizational memory studies (OMS). We define OMS as an inquiry into the ways that remembering and forgetting shape, and are shaped by, organizations and organizing processes. The contribution of this article is threefold. We briefly review what we understand by organizational memory and explore some key debates and points of contestation in the field. Second, we identify four different perspectives that have been developed in OMS (functional, interpretive, critical and performative) and expand upon each perspective by showcasing articles published over the past decade. In particular, we examine four papers previously published in Organization Studies to show the distinctiveness of each perspective. Finally, we identify a number of areas for future research to facilitate the future development of OMS.

Shaping Markets Through Temporal, Constructive, and Interactive Agency

In this introductory essay, we develop a theoretical framework of agency as a basis for strategic shaping and market transformation. We conceive of agency as both constrained and enabled by structure, and we build on sociological views that treat market structures as pairings of cultural schemas and material resources that are mutually sustaining. Structures contain the seeds for change because contradictions and conflicts that are inherent to structure inspire agents to imagine a new order and provide pathways to enact them. We theorize three connected forms of agency. Constructive agency captures agents’ ability to differently apply schemas to mobilize resources and improve their strategic positions. Temporal agency underlies agents’ autonomy and individuation, and enables agents to envision new possibilities. Interactive agency captures the collective nature of agency, where interactions among heterogeneous actors provide opportunities for agents to persuade others of their changing conceptions and learn new schemas, expanding agents’ repertoires for shaping opportunities.

Coding Practices and Iterativity: Beyond Templates for Analyzing Qualitative Data

Researchers can expect to perform analytic actions repeatedly; that this iteration is required is a common observation. Yet, how researchers engage in iteration to progress their theorizing is not articulated. Our analysis provides new insight into what it means to iterate in the service of driving analysis. We examine iteration through the lens of the analytic process of coding in specific research projects. Using a relational definition of coding, we identify the reported coding actions of several studies with rich descriptions of their analytical processes. By doing this, we show that it is useful to understand these coding actions in the context of coding moments that relate to how researchers use the coding actions as their project develops. The moments we identify are making codes, organizing to code, and putting patterns together. To show iteration, we trace the reported coding practices in exemplar articles. These tracings indicate that the reported process is not a fixed or consistent sequence. Rather, iterativity is organized by what is the next needed analytic input required to progress a given situated study.

Anticipating the end: exploring future-oriented sensemaking of change through metaphors

Purpose

The purpose of this paper is to explore whether there is a link between retrospective and prospective sensemaking by analyzing metaphors of past and potential future changes.

Design/methodology/approach

The article draws on interview data from employees, team managers and middle managers at an IT department of a Nordic bank.

Findings

The study found that organizational members' sensemaking of changes in the past were characterized by trivializing metaphors. In contrast, future-oriented sensemaking of potential changes were characterized by emotionally charged metaphors of uncertainty, war and the End, indicating that the organizational members anticipating a gloomier future.

Research limitations/implications

These findings might be limited to the organizational context of an IT department of a bank with IT professionals having an urge for control and sharing a history of a financial sector changing dramatically the last decade.

Originality/value

This article contributes to the emerging field of future-oriented sensemaking by showing what characterize past and future-oriented sensemaking of changes at a bank. Further, the paper contributes with an empirical study unpacking how organizational members anticipate an undesired future which might not be grounded in retrospective sensemaking.

The Production of Merit: How Managers Understand and Apply Merit in the Workplace

In this article, we develop a process model that specifies how managers come to understand and approach the evaluation of merit in the workplace. Interviews from a diverse sample of managers and from managers at a U.S. technology company, along with supplemental qualitative online review data, reveal that managers are not blank slates: we find that individuals’ understandings of merit are shaped by their (positive and negative) experiences of being evaluated as employees prior to promotion to management. Our analysis also identifies two distinct managerial approaches to applying merit when evaluating others: the focused approach, in which managers evaluate employees’ work actions quantitatively at the individual level; and the diffuse approach in which managers assess both employees’ work actions and personal qualities, quantitatively and qualitatively, at both the individual and team levels. We further find that, as a result of their different past experiences as subjects of evaluation, individuals who experience mostly negative evaluation outcomes as employees are more likely to adopt a focused approach to evaluating merit, whereas individuals who experience mostly positive evaluation outcomes are more likely to adopt a diffuse approach. Our study contributes to the scholarship on meritocracy and workplace inequality by showing that merit is not an abstract concept but a guiding principle that is produced and reproduced over time based on individuals’ evaluation experiences in the workplace.

The Challenges of Implementing Temporal Shifts in Temporary Organizations: Implications of a Situated Temporal View

We apply a situated temporal view to reveal the acute challenge actors face in making changes when their project moves toward its final deadline. A situated temporal view takes account not just of the dwindling time left to change the future but also the lingering past, the combination of which poses particular challenges to organizers. We discuss aspects of temporary organizing that make such temporal shifts challenging: the complex interplay between temporal structures and practices, multiple temporal orientations, and deferred timing of temporal shifts. We suggest ideas for further research to apply a situated temporal view to temporary organizing.

Moving Beyond Templates: A Bricolage Approach to Conducting Trustworthy Qualitative Research

Although the rising popularity of methodological templates has yielded an increasing interest in qualitative research, we discuss how the misuse of methodological templates can diminish the quality of research. As an alternative, we propose methodological bricolage as an organizing metaphor for how to do qualitative methods, which involves the combining of analytic moves for the purpose of solving a problem or problems tailored to one’s own research project. To develop a methodological bricolage approach, we draw on our own research as well as a broader set of qualitative research articles to illustrate how authors arrange various methodological moves to create an effective arrangement that communicates trustworthiness. We outline the benefits of methodological bricolage and some cautions in using this approach.

Transition and Temporalities: Spanning Temporal Boundaries as Projects End and Operations Begin

As projects end and operations begin, we argue that transition involves boundary-spanning work to ensure continuity across changing forms of organizing. A study of transition in the London megaproject ecology (Heathrow Terminal 5, London 2012 Olympics, and Crossrail) is used to build new theoretical insight into how transition is accomplished. We find that multiple temporalities meet and disjunctures emerge, with stability to close projects sought as interorganizational futures shift. Our work extends the research on temporal boundary spanning, to articulate how disjunctures and shifts are managed, and continuity is enhanced, through the use of artifacts, procedures, soft landings, and tests.

Future and Organization Studies: On the rediscovery of a problematic temporal category in organizations

Even though organizational activities have always been future-oriented, actors’ fascination with the future is not a universal phenomenon of organizational life. Human experience of the future is a rather young product of modernity, in which actors discovered the indeterminacy of the future, as well as their abilities to ‘make’ and, in part, even control and de-problematize it through ever-more sophisticated planning practices. In this essay, we argue that actors have recently ‘rediscovered’ the future as a problematic, open-ended category in organizational life, one that they cannot delineate through planning practices alone. This, we suggest, has been produced through a pluralization of what we refer to as ‘future-making practices’, a set of practices through which actors produce and enact the future. Based on illustrations of the experienced problematic open-endedness of the future in prevalent discourses such as climate change, digital transformation and post-truth politics, we invite scholars to explore future-making practices as an important but under-appreciated organizational phenomenon.

Time Matters! How hybrid organizations use time to respond to divergent stakeholder demands

Researchers have endeavoured to explore how hybrid organizations navigate conflicting institutional demands. Yet, the role of time has often been neglected. We address this oversight through a longitudinal comparative case study, where we investigate how time and stakeholder engagement shape hybrid organizations’ capacity to secure support from stakeholders adhering to different logics. Grounding our insights in the literatures on hybrid organizations and stakeholder management, we reveal how stakeholder demands that appear to be incompatible when analysed from a short-term perspective can be seen as paradoxical when addressed with a long-term perspective. We also find that the development of this paradoxical perspective is facilitated by stakeholder engagement. Finally, we show that a long-term perspective helps hybrid organizations manage symbolic and substantive actions with the appropriate sequence and timing. Together, this evidence contributes to research by providing a better understanding of temporality and how it influences the effectiveness of organizations in responding to divergent stakeholder demands.