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Verschuren C, Tims M, De Lange AH. Beyond Bullying, Aggression, Discrimination, and Social Safety: Development of an Integrated Negative Work Behavior Questionnaire (INWBQ). INTERNATIONAL JOURNAL OF ENVIRONMENTAL RESEARCH AND PUBLIC HEALTH 2023; 20:6564. [PMID: 37623150 PMCID: PMC10454399 DOI: 10.3390/ijerph20166564] [Citation(s) in RCA: 0] [Impact Index Per Article: 0] [Reference Citation Analysis] [Abstract] [Key Words] [MESH Headings] [Track Full Text] [Subscribe] [Scholar Register] [Received: 05/22/2023] [Revised: 07/21/2023] [Accepted: 07/24/2023] [Indexed: 08/26/2023]
Abstract
Negative work behavior (NWB) threatens employee well-being. There are numerous constructs that reflect NWBs, such as bullying, aggression, and discrimination, and they are often examined in isolation from each other, limiting scientific integration of these studies. We aim to contribute to this research field by developing a diagnostic tool with content validity on the full spectrum of NWBs. First, we provide a full description of how we tapped and organized content from 44 existing NWB measurement instruments and 48 studies. Second, we discussed our results with three experts in this research field to check for missing studies and to discuss our integration results. This two-stage process yielded a questionnaire measuring physical, material, psychological, sociocultural, and digital NWB. Furthermore, the questions include a range of potential actors of NWB, namely, internal (employees, managers) and external actors (clients, customers, public, and family members) at work and their roles (i.e., target, perpetrator, perpetrator's assistant, target's defender, outsider, and witness of NWBs). Finally, the questionnaire measures what type of harm is experienced (i.e., bodily, material, mental, and social harm).
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Affiliation(s)
- Cokkie Verschuren
- Department of Management and Organization, School of Business and Economics, Vrije Universiteit Amsterdam, 1081 HV Amsterdam, The Netherlands
| | - Maria Tims
- Department of Management and Organization, School of Business and Economics, Vrije Universiteit Amsterdam, 1081 HV Amsterdam, The Netherlands
| | - Annet H. De Lange
- The Faculty of Psychology, Open University, 6419 AT Heerlen, The Netherlands
- The Department of Psychology, Universidade da Coruna, 15701 A Coruña, Spain
- The Faculty of Psychology, Norwegian University of Science and Technology (NTNU), 7491 Trondheim, Norway
- Norwegian School of Hotel Management, University of Stavanger, 4021 Stavanger, Norway
- Department of Human Resource Studies, Faculty of Social and Behavioral Sciences, Tilburg University, 5037 AB Tilburg, The Netherlands
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Gualano MR, Santoro PE, Borrelli I, Rossi MF, Amantea C, Daniele A, Moscato U. TElewoRk-RelAted Stress (TERRA), Psychological and Physical Strain of Working From Home During the COVID-19 Pandemic: A Systematic Review. Workplace Health Saf 2023; 71:58-67. [PMID: 36382962 PMCID: PMC9672980 DOI: 10.1177/21650799221119155] [Citation(s) in RCA: 13] [Impact Index Per Article: 13.0] [Reference Citation Analysis] [Abstract] [Key Words] [Track Full Text] [Figures] [Journal Information] [Subscribe] [Scholar Register] [Indexed: 11/18/2022]
Abstract
BACKGROUND Many workers shifted to working from home due to the COVID-19 pandemic. This review aims to investigate if this sudden change caused an increase in TElewoRk-RelAted stress (TERRA) which is defined as physical and mental stress caused by telework. METHODS A systematic review using the Preferred Reporting Items for Systematic Reviews and Meta-Analyses (PRISMA) guidelines was performed of three scientific databases (PubMed, ISI Web of Knowledge, and Scopus), which also included a quality assessment. Articles measuring stress, psychological or physical, in remote workers, published from December 2019 through August 2021 were included in the review. Results were extracted by reporting: authors, country, study design, type of workers, sample, questionnaires and measurements, and outcomes. Data were synthesized quantitatively for country, type of workers, and outcomes. RESULTS Out of the 518 articles found in the three databases, 19 articles were included in the systematic review (10,012 participants overall), and 78.9% of these highlighted an increase in TERRA levels in remote workers. Among 85.7% of the studies considering gender as a variable, TERRA levels were higher in female workers. Twelve (63.2%) of the studies investigated psychological well-being, two (10.5%) focused on the physical well-being of remote workers, three (15.8%) investigated both, and two studies had other outcomes (10.5%). CONCLUSIONS Considering the redefinition of workplaces dictated by the COVID-19 pandemic, this review highlights the emerging issue of remote work and the use of technology in working from home, emphasizing a rapidly growing occupational health problem. Remote workers need to be provided with emotional and technical support to prevent TERRA in remote workers.
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Affiliation(s)
| | | | | | - Maria Francesca Rossi
- Università Cattolica del Sacro
Cuore,Maria Francesca Rossi, Section of
Occupational Health, Department of Health Science and Public Health, Università
Cattolica del Sacro Cuore, Largo Francesco Vito 1, 00168 Rome, Italy;
| | | | | | - Umberto Moscato
- Fondazione Policlinico Universitario
Agostino Gemelli IRCCS,Università Cattolica del Sacro
Cuore
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Czakert JP, Berger R. The Indirect Role of Passive-Avoidant and Transformational Leadership through Job and Team Level Stressors on Workplace Cyberbullying. INTERNATIONAL JOURNAL OF ENVIRONMENTAL RESEARCH AND PUBLIC HEALTH 2022; 19:15984. [PMID: 36498057 PMCID: PMC9736557 DOI: 10.3390/ijerph192315984] [Citation(s) in RCA: 0] [Impact Index Per Article: 0] [Reference Citation Analysis] [Abstract] [Key Words] [MESH Headings] [Track Full Text] [Figures] [Subscribe] [Scholar Register] [Received: 10/31/2022] [Revised: 11/24/2022] [Accepted: 11/25/2022] [Indexed: 06/17/2023]
Abstract
Research on workplace cyberbullying (WCB) is still scarce and needs verification. This study addressed the indirect influence of positive and negative leadership on WCB via perceived role stressors and negative team climate. The main goal is to test the applicability of the work environment hypothesis and job demands-resources model for WCB on a cross-sectional sample of n = 583 workers in Germany (n = 334) and Spain (n = 249). We tested multiple mediation models, and findings revealed that negative (passive-avoidant) leadership increased role and team stressors and thereby WCB exposure, whereas positive (transformational) leadership decreased the same stressors and thereby reduced WCB exposure. No cross-cultural differences were found, indicating portability of the results. This study highlights the explanatory factors for WCB at individual and team level and emphasizes the role of managers as shapers of the work environmental antecedents of WCB in the emergent digitalized working world. Theoretical implications and future research avenues are discussed.
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Social Media Bullying in the Workplace and Its Impact on Work Engagement: A Case of Psychological Well-Being. INFORMATION 2022. [DOI: 10.3390/info13040165] [Citation(s) in RCA: 2] [Impact Index Per Article: 1.0] [Reference Citation Analysis] [Abstract] [Track Full Text] [Journal Information] [Subscribe] [Scholar Register] [Indexed: 12/27/2022] Open
Abstract
The hotel industry has transformed the social and official interaction and communication landscape due to information technology. This has created a new venue for bullying, known as cyberbullying. This study aims to examine the impact of workplace cyberbullying on the work engagement of hotel employees while examining the mediating role of psychological well-being and work meaningfulness using the job demand resource model and conservation of resource theory. The data (n = 470) were collected from 4-star and 5-star hotel employees in Pakistan. The results reported that psychological well-being mediates the relationship between workplace cyberbullying and work engagement. Moreover, work meaningfulness also mediates the relationship between psychological well-being and work engagement. Findings suggest that the hotel industry of Pakistan should acknowledge the presence of cyberbullying and design policies and procedures to maintain a healthy work environment for employees’ psychological well-being and ensure that hotel employees find their work meaningful.
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Kim YJ, Qian L, Aslam MS. Cyberbullying Among Traditional and Complementary Medicine Practitioners in the Workplace: Protocol for a Cross-sectional Descriptive Study. JMIR Res Protoc 2021; 10:e29582. [PMID: 34387559 PMCID: PMC8391741 DOI: 10.2196/29582] [Citation(s) in RCA: 0] [Impact Index Per Article: 0] [Reference Citation Analysis] [Abstract] [Key Words] [Track Full Text] [Figures] [Journal Information] [Subscribe] [Scholar Register] [Received: 04/13/2021] [Revised: 05/28/2021] [Accepted: 07/06/2021] [Indexed: 11/13/2022] Open
Abstract
BACKGROUND Cyberbullying is becoming prevalent among health care professionals and may cause a variety of mental health issues. Traditional and complementary medicine practitioners remain an important pillar of the health care system in Malaysia. OBJECTIVE This paper presents a study protocol for an online survey (Cyberbullying Among Traditional and Complementary Medicine Practitioner [TCMPs]) that will collect the first nationwide representative data on cyberbullying behavior among traditional and complementary medicine practitioners in Malaysia. The objectives of the survey are to (1) evaluate the cyberbullying behavior among traditional and complementary medicine practitioners in Malaysia, (2) identify sociodemographic and social factors related to cyberbullying, and (3) evaluate the association between cyberbullying behavior, sociodemographic, and social factors. METHODS A snowball sampling strategy will be applied. Traditional and complementary medicine practitioners who are permanent Malaysian residents will be randomly selected and invited to participate in the survey (N=1023). Cyberbullying behavior will be measured using the Cyberbullying Behavior Questionnaire (CBQ). Data on the following items will be collected: work-related bullying, person-related bullying, aggressively worded messages, distortion of messages, sending offensive photos/videos, hacking computers or sending a virus or rude message, and threatening messages about personal life or family members. We will also collect data on participants' sociodemographic characteristics, social factors, and substance abuse behavior. RESULTS This cross-sectional descriptive study was registered with Research Registry (Unique Identifying Number 6216; November 05, 2020). This research work (substudy) is planned under a phase 1 study approved by the Research Management Centre, Xiamen University Malaysia. This substudy has been approved by the Research Ethics Committee of Xiamen University Malaysia (REC-2011.01). The cross-sectional survey will be conducted from July 01, 2021, to June 30, 2022. Data preparation and statistical analyses are planned from January 2022 onward. CONCLUSIONS The current research can contribute to identify the prevalence of workplace cyberbullying among Malaysian traditional and complementary medicine practitioners. The results will help government stakeholders, health professionals, and education professionals to understand the psychological well-being of Malaysian traditional and complementary medicine practitioners. TRIAL REGISTRATION Research Registry Unique Identifying Number 6216; https://tinyurl.com/3rsmxs7u. INTERNATIONAL REGISTERED REPORT IDENTIFIER (IRRID) PRR1-10.2196/29582.
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Affiliation(s)
- Yun Jin Kim
- School of Traditional Chinese Medicine, Xiamen University Malaysia, Sepang, Malaysia
| | - Linchao Qian
- School of Traditional Chinese Medicine, Xiamen University Malaysia, Sepang, Malaysia
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Czakert JP, Reif J, Glazer S, Berger R. Adaptation and Psychometric Cross-Cultural Validation of a Workplace Cyberbullying Questionnaire in Spain and Germany. CYBERPSYCHOLOGY BEHAVIOR AND SOCIAL NETWORKING 2021; 24:831-838. [PMID: 34152860 DOI: 10.1089/cyber.2020.0856] [Citation(s) in RCA: 5] [Impact Index Per Article: 1.7] [Reference Citation Analysis] [Abstract] [Key Words] [Track Full Text] [Subscribe] [Scholar Register] [Indexed: 01/10/2023]
Abstract
As nonessential workers are working from home and connected to colleagues through means of computer technology, cyberbullying, which has only recently been investigated in workplace settings, is likely to become more prevalent. Organizations are also reconsidering work structures that would keep workers remote. Workplace cyberbullying (WCB) can have a detrimental impact on victims' mental health, more than traditional face-to-face bullying. However, there is a dearth of validated assessments to monitor WCB for use in different countries. The Cyberbullying Behavior Questionnaire Short version (CBQ-S) from Jönsson et al. is a validated short scale that seems simple and practical enough to integrate in widely applied multiscale employee surveys. Previously, the CBQ-S has been only validated in Sweden (in the Swedish language) and United States (in English). This study performs a construct validation of the CBQ-S in Spain (in Spanish) and Germany (in German), to equip businesses and organizations operating in those countries with an effective valid tool to measure WCB. Two hundred nine German and 249 Spanish workers (N = 458) participated in a cross-sectional survey. Exploratory and multiple-group confirmatory factor analyses suggested a one-dimensional structure of the scale, supporting configural invariance; metric and partial scalar invariance was also supported. Latent means differences revealed significantly higher mean scores for the Spanish sample (Cohen's d = 0.61). WCB correlated positively with workplace bullying, supporting concurrent convergent validity. WCB also correlated positively with role conflict, role ambiguity, bullying in general, stress, turnover intention, and negatively with job satisfaction, indicating criterion validity.
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Affiliation(s)
| | - Julia Reif
- Department of Psychology, Ludwig-Maximilians-Universitaet Muenchen, Munich, Germany
| | - Sharon Glazer
- Division of Applied Behavioral Sciences, University of Baltimore, Baltimore, Maryland, USA
| | - Rita Berger
- Facultat de Psicologia, Universitat de Barcelona, Barcelona, Spain
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Symons MM, Di Carlo H, Caboral-Stevens M. Workplace cyberbullying exposed: A concept analysis. Nurs Forum 2021; 56:141-150. [PMID: 32851687 DOI: 10.1111/nuf.12505] [Citation(s) in RCA: 0] [Impact Index Per Article: 0] [Reference Citation Analysis] [Abstract] [Key Words] [MESH Headings] [Track Full Text] [Journal Information] [Subscribe] [Scholar Register] [Received: 05/20/2020] [Revised: 08/13/2020] [Accepted: 08/17/2020] [Indexed: 06/11/2023]
Abstract
PURPOSES (1) To understand the concept of workplace cyberbullying, (2) to develop a conceptual definition of workplace cyberbullying, and (3) to examine evidence on workplace cyberbullying in nursing. METHOD Walker and Avant's eight-step approach to concept analysis was used. DATA SOURCE Fifteen articles were derived from search of five databases using key terms and factored as cyber, bullying, work, place, and combined terms with nursing or harassment. FINDINGS Four defining attributes of workplace cyberbullying identified are persistent unwanted act stemming from the work environment, delivered through digital technology, faceless perpetrator, and boundaryless. A new conceptual definition of workplace cyberbullying is developed. CONCLUSION Developing a new conceptual definition of workplace cyberbullying is critical, which may be the starting point to theory and new instrument development to test the operational concepts. More research such as using a hybrid approach to develop the concept of workplace cyberbullying.
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Affiliation(s)
- Martina M Symons
- School of Nursing, Eastern Michigan University College of Health and Human Services, Ypsilanti, Michigan, USA
| | - Hailey Di Carlo
- School of Nursing, Eastern Michigan University College of Health and Human Services, Ypsilanti, Michigan, USA
| | - Meriam Caboral-Stevens
- School of Nursing, Eastern Michigan University College of Health and Human Services, Ypsilanti, Michigan, USA
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Kim YJ, Qian L, Aslam MS. Development of a Personalized Mobile Mental Health Intervention for Workplace Cyberbullying Among Health Practitioners: Protocol for a Mixed Methods Study. JMIR Res Protoc 2020; 9:e23112. [PMID: 33216000 PMCID: PMC7718091 DOI: 10.2196/23112] [Citation(s) in RCA: 2] [Impact Index Per Article: 0.5] [Reference Citation Analysis] [Abstract] [Key Words] [Track Full Text] [Figures] [Journal Information] [Subscribe] [Scholar Register] [Received: 08/01/2020] [Revised: 09/05/2020] [Accepted: 11/10/2020] [Indexed: 01/30/2023] Open
Abstract
Background Workplace cyberbullying harms the psychological and social functioning of professionals working in an organization and may decrease the productivity and efficiency of daily life tasks. A recent study on trainee doctors across 8 different United Kingdom National Health Service trusts found health issues and job dissatisfaction in people who have experienced workplace cyberbullying. This disabling effect is even more noticeable in low-socioeconomic communities within low-income countries. In Malaysia, there is a need to create a personalized mobile mental health intervention program for health care professionals. These programs should be directed to prevent and decrease psychosocial issues and enhance coordination among health care professionals to solve health issues in the community. Objective Our main objective is to study the pre-effects and posteffects of the Personalized Mobile Mental Health Intervention (PMMH-I) for workplace cyberbullying in public and private hospitals in Malaysia. Methods A hospital-based multimethod multi-analytic evidential approach is proposed, involving social and psychological health informatics. The project has been subdivided into 3 stages, starting with Phase 1, a prevalence study, followed by exploratory studies. Phase 2 consists of a quasi-experimental design, whereas the development of a prototype and their testing will be proposed in Phase 3. Each stage includes the use of quantitative and qualitative methods (mixed-method program), using SPSS (version 26.0; IBM Corp) and Stata (version 16.1; StataCorp) as tools for quantitative research, and NVivo (version 1.0; QSR International) and Atlas.ti (version 9.0.16; ATLAS.ti Scientific Software Development GmbH) for qualitative research. Results The results of this study will determine the pre- and posteffectiveness of an integrated PMMH-I for health care professionals. The prototype system platform will be developed and implemented in a public and private hospital. Results from Phase 1 will be published in 2021, followed by the implementation of Phase 2 in subsequent years. Conclusions This study will provide evidence and guidance regarding the implementation of a personalized mobile mental health intervention for health care professionals into routine public and private hospitals to enhance communication and resolve conflicts. International Registered Report Identifier (IRRID) PRR1-10.2196/23112
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Affiliation(s)
- Yun Jin Kim
- School of Traditional Chinese Medicine, Xiamen University Malaysia, Sepang, Malaysia
| | - Linchao Qian
- School of Traditional Chinese Medicine, Xiamen University Malaysia, Sepang, Malaysia
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Burr H, Berthelsen H, Moncada S, Nübling M, Dupret E, Demiral Y, Oudyk J, Kristensen TS, Llorens C, Navarro A, Lincke HJ, Bocéréan C, Sahan C, Smith P, Pohrt A. The Third Version of the Copenhagen Psychosocial Questionnaire. Saf Health Work 2019; 10:482-503. [PMID: 31890332 PMCID: PMC6933167 DOI: 10.1016/j.shaw.2019.10.002] [Citation(s) in RCA: 146] [Impact Index Per Article: 29.2] [Reference Citation Analysis] [Abstract] [Key Words] [Track Full Text] [Download PDF] [Figures] [Journal Information] [Subscribe] [Scholar Register] [Received: 07/25/2018] [Revised: 09/20/2019] [Accepted: 10/23/2019] [Indexed: 10/25/2022] Open
Abstract
INTRODUCTION A new third version of the Copenhagen Psychosocial Questionnaire (COPSOQ III) has been developed in response to trends in working life, theoretical concepts, and international experience. A key component of the COPSOQ III is a defined set of mandatory core items to be included in national short, middle, and long versions of the questionnaire. The aim of the present article is to present and test the reliability of the new international middle version of the COPSOQ III. METHODS The questionnaire was tested among 23,361 employees during 2016-2017 in Canada, Spain, France, Germany, Sweden, and Turkey. A total of 26 dimensions (measured through scales or single items) of the middle version and two from the long version were tested. Psychometric properties of the dimensions were assessed regarding reliability (Cronbach α), ceiling and floor effects (fractions with extreme answers), and distinctiveness (correlations with other dimensions). RESULTS Most international middle dimensions had satisfactory reliability in most countries, though some ceiling and floor effects were present. Dimensions with missing values were rare. Most dimensions had low to medium intercorrelations. CONCLUSIONS The COPSOQ III offers reliable and distinct measures of a wide range of psychosocial dimensions of modern working life in different countries; although a few measures could be improved. Future testing should focus on validation of the COPSOQ items and dimensions using both qualitative and quantitative approaches. Such investigations would enhance the basis for recommendations using the COPSOQ III.
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Affiliation(s)
- Hermann Burr
- Division 3 Work and Health, Federal Institute of Occupational Safety and Health (BAuA), Berlin, Germany
| | - Hanne Berthelsen
- Center for Work Life and Evaluation Studies (CTA) and the Faculty of Odontology, Malmö University, Malmö, Sweden
| | - Salvador Moncada
- Union Institute of Work, Environment and Health (ISTAS), Barcelona, Spain
| | - Matthias Nübling
- Freiburg Research Centre for Occupational Sciences (FFAW), Freiburg, Germany
| | | | - Yucel Demiral
- Department of Public Health, Dokuz Eylul University, Izmir, Turkey
| | - John Oudyk
- Occupational Health Clinics for Ontario Workers (OHCOW), Hamilton, Canada
| | | | - Clara Llorens
- Union Institute of Work, Environment and Health (ISTAS), Barcelona, Spain
- Research Group on Psychosocial Risks, Organization of Work and Health (POWAH), Autonomous University of Barcelona, Barcelona, Spain
| | - Albert Navarro
- Research Group on Psychosocial Risks, Organization of Work and Health (POWAH), Autonomous University of Barcelona, Barcelona, Spain
- Biostatistics Unit, Faculty of Medicine, Autonomous University of Barcelona, Barcelona, Spain
| | - Hans-Joachim Lincke
- Freiburg Research Centre for Occupational Sciences (FFAW), Freiburg, Germany
| | | | - Ceyda Sahan
- Department of Public Health, Dokuz Eylul University, Izmir, Turkey
| | - Peter Smith
- Institute for Work and Health (IWH), Toronto, ON, Canada
- Department of Epidemiology and Preventive Medicine, Monash University, Victoria, Australia
- Dalla Lana School of Public Health, University of Toronto, Toronto, ON, Canada
| | - Anne Pohrt
- Institut für Medizinische Psychologie, Charité-Universitätsmedizin Berlin, Berlin, Germany
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Forssell RC. Gender and organisational position: predicting victimisation of cyberbullying behaviour in working life. INTERNATIONAL JOURNAL OF HUMAN RESOURCE MANAGEMENT 2018. [DOI: 10.1080/09585192.2018.1424018] [Citation(s) in RCA: 2] [Impact Index Per Article: 0.3] [Reference Citation Analysis] [Track Full Text] [Subscribe] [Scholar Register] [Indexed: 12/25/2022]
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Muhonen T, Jönsson S, Bäckström M. Consequences of cyberbullying behaviour in working life: The mediating roles of social support and social organisational climate. INTERNATIONAL JOURNAL OF WORKPLACE HEALTH MANAGEMENT 2017; 10:376-390. [PMID: 29721038 PMCID: PMC5868558 DOI: 10.1108/ijwhm-10-2016-0075] [Citation(s) in RCA: 13] [Impact Index Per Article: 1.9] [Reference Citation Analysis] [Abstract] [Key Words] [Track Full Text] [Download PDF] [Figures] [Journal Information] [Subscribe] [Scholar Register] [Received: 10/21/2016] [Revised: 04/13/2017] [Accepted: 07/10/2017] [Indexed: 12/03/2022]
Abstract
Purpose The purpose of this paper is to explore health- and work-related outcomes of cyberbullying behaviour and the potential mediating role of social organisational climate, social support from colleagues and social support from superiors. Design/methodology/approach Altogether 3,371 respondents participated in a questionnaire study. Findings The results of this study indicate that social organisational climate can have a mediating role in the relationship between cyberbullying behaviour and health, well-being, work engagement and intention to quit. Contrary to earlier face-to-face bullying research, the current study showed that cyberbullying behaviour had stronger indirect than direct relationships to health, well-being, work engagement and intention to quit. Practical implications Communication through digital devices in work life is becoming more prevalent, which in turn increases the risk for cyberbullying behaviour. Organisations need therefore to develop occupational health and safety policies concerning the use of digital communication and social media in order to prevent cyberbullying behaviour and its negative consequences. Originality/value Cyberbullying behaviour among working adults is a relatively unexplored phenomenon and therefore this study makes valuable contribution to the research field.
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Affiliation(s)
- Tuija Muhonen
- Centre for Work Life and Evaluation Studies, Malmö University, Malmö, Sweden.,Department of Urban Studies, Faculty of Culture and Society, Malmö University, Malmö, Sweden
| | - Sandra Jönsson
- Centre for Work Life and Evaluation Studies, Malmö University, Malmö, Sweden.,Department of Urban Studies, Faculty of Culture and Society, Malmö University, Malmö, Sweden
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