How do national cultures impact the operations strategy process?

Social sustainability in supply chains: the role of local practices and informal networks

Purpose

The study aims to investigate cultural aspects in supply chains, analysing the effect that local customs may have in the quality of buyer–supplier relationships. Building on the premisses of social exchange theory (SET), it concentrates on the impacts that suppliers’ use of local practices and informal networks may have in buyers’ attitudes and perceptions. The issues addressed and the empirical evidence provided represent initial, yet important steps in the fulfilment of the ‘cultural void’ within supply chain social sustainability (SCCS) literature.

Design/methodology/approach

Through a role-playing experiment applied to a total sample of 468 participants, the effects of Chinese guanxi, Russian blat, South Korean yongo and Brazilian jeitinho on buyers’ satisfaction, buyers’ commitment, trust and solution severity are measured by their use to access informal networks as solutions to both common (i.e. documentation irregularities) and extraordinary (i.e. modern slavery) supply chain problems.

Findings

Results show that, while the activation of informal networks may impact buyers’ perceptions, the use of some local practices by suppliers (i.e. Chinese guanxi and Brazilian jeitinho) cause greater variations in buyers’ attitudes and perceptions than others (i.e. South Korean yongo and Russian blat), with ethical offences (i.e. modern slavery) and higher levels of buyers’ dependency acting as catalysts of these processes.

Originality/value

The investigation of cultural practices typical of economically peripheral countries contributes to the understanding of new facets of buyer–supplier relationships, with the investigation of non-Northwestern practices being particularly important in this regard.

Open strategizing and accelerated internationalization process in different contexts

Purpose

Due to the changes in organizational, social, cultural and technological factors, companies from different contexts are shifting towards open forms of strategy-making with more widened inclusion of internal and external actors and greater transparency regarding their strategic issues, including their internationalization processes. The purpose of this paper is to understand how Open Strategizing occurs in the accelerated process of internationalization considering different contexts.

Design/methodology/approach

The authors conducted a qualitative comparative case study in Brazilian and English technology-based small and medium-sized enterprises (SMEs) which rapidly internationalized. Furthermore, data was collected through semi-structured interviews, observations and documental analysis.

Findings

The authors suggest that openness contributes to the accelerated process of internationalization. Additionally, the authors show that the home-country and the national cultural contexts affect openness. The authors also disclose openness as crucial and inherent to the accelerated process of internationalization, while context is relevant but not determinant in the Open Strategizing.

Originality/value

The authors contribute to Open Strategy (OS) literature by presenting how Open Strategizing unfolds daily during the internationalization process and by evidencing the role of home-country and national cultural contexts in the configuration and dynamics of Open Strategizing. The authors also contribute to the international entrepreneurship (IE) literature by advancing the understanding of the strategies and drivers adopted by technology-based SMEs internationalizing in an accelerated way.

The impacts of supply chain finance initiatives on firm risk: evidence from service providers listed in the US

Purpose

This study empirically investigates how supply chain finance (SCF) initiatives together with different firm capabilities and resources (i.e. information technology (IT) capability, operational slack and political connections) affect the financial risk of service providers.

Design/methodology/approach

This study collects secondary longitudinal data to test for a direct impact of SCF initiatives on service providers' financial risk. It further investigates the moderating effects of the service provider's IT capability, operational slack and political connections. Additional tests and analytical strategies are performed to ensure the robustness of the results.

Findings

The findings indicate that SCF initiatives help service providers mitigate financial risk. The risk reduction is greater for service providers with higher IT capability, operational slack and political connections, but the last factor applies only to multinational corporations, not domestic companies.

Research limitations/implications

The data used in this research is limited to SCF service providers publicly listed in the United States, which may restrict the generalisability of the findings. Nonetheless, the research urges scholars to focus more on the financial risk implications of SCF in different market contexts.

Practical implications

This study encourages service providers to embrace the power of SCF initiatives for mitigating financial risk and allows them to evaluate their SCF investments in light of different firm capabilities and resources.

Originality/value

This is the first study investigating the impacts of SCF initiatives and various firm capabilities and resources on service providers' financial risk. The empirical findings provide important implications for future research and practices.

Open strategy: what is the impact of national culture?

Purpose

This paper aims to argue that national cultural context variables influence open strategy formation processes. This study suggests that country-specific differences may influence open strategy, a form of strategic decision-making and present propositions linking national culture dimensions, national trust orientation and open strategy.

Design/methodology/approach

The conceptual framework links the literature on Hofstede’s cultural dimensions to the open strategy paradigm. This paper adopts a contingency approach linking national culture to open strategy.

Findings

The theoretical arguments demonstrate that uncertainty avoidance, time orientation, power distance, individualism versus collectivism and national trust culture all have a moderating influence on the antecedents and outcomes of open strategy. The findings extend the external validity of the open strategy paradigm and show that a culture-bound explanation of open strategy may be useful to the understanding of open strategy.

Practical implications

The findings highlight the challenges and opportunities that managers face when they adopt open strategy processes in multinational settings and across different cultures. Managers need to be aware that national cultural variables affect how employees behave and how they are likely to act when faced with opportunities for inclusion, shared decision-making and transparency. The findings suggest that training employees ahead of time on the cultural effects of their behavior may aid the successful adoption of open strategy in different cultures.

Originality/value

This manuscript to our knowledge, maybe one of the first to make a direct link between openness and national cultural values. In the process, the conceptual framework extends research on the role of context on openness, as well as research at the nexus of cross-cultural issues and strategic decision-making.

Definition of input and output variables to assess operations strategy efficiency frontier

Purpose

To investigate the relationship between performance frontier and operations strategy. A two-level conceptual framework is proposed based on performance elements that act as output/input variables and delimit the scope of the frontier analysis.

Design/methodology/approach

The framework proposition is based on the fourth round of high-performance manufacturing survey data. A representative set of variables for assessing performance based on operations strategy constructs is defined through multivariate data analysis techniques. The main method used is the principal component analysis.

Findings

The proposed first-level conceptual framework formalizes the relationships between performance frontier analysis techniques and operations strategy, delimiting the scope and the structural definitions. The second-level conceptual framework defines the constructs of the input and output dimensions for frontier analysis studies.

Originality/value

The paper contribution is developed in the gap of market-led orientation to study operations strategy performance frontier since most related literature focuses on capabilities development with a main focus on the resource-based view (RBV) approach. A conceptual framework based on the competitive priorities is therefore proposed to represent the operations strategy in the view of the frontier techniques. The value lies in defining performance measures which are not a straightforward task as the growth of organization competitiveness and complexity require multiple performance measures. A deeper understanding of frontier estimation on the operations strategy context is also provided, contributing to positively influence firms to succeed in the current dynamic competitive environments.

Supply chain management, national culture, and refugee network performance

Purpose

The purpose of this paper is to examine the flow of refugees through the dual lens of supply chain management and national cultural values.

Design/methodology/approach

The proposed model is first developed based upon an extensive literature review. The model is then applied to an example of migrants from Honduras traveling to the USA and those being repatriated back to Honduras.

Findings

The connection between national cultural values and elements of refugee supply chain management is identified in this research. The model examines four elements of refugee supply chain management (relationship continuity, partner involvement and development, inter-organizational communication, and network structure), and identifies the influence of these four elements on integrative and collaborative processes along the supply chain and, consequently, on the delivery of services to the refugees (refugee network performance).

Research limitations/implications

The model presented in this paper is tested using a single case and does not utilize an empirical methodology.

Practical implications

This research enables local municipalities and state entities along international migration paths to better manage their relationships with upstream/downstream players and improve refugee network performance by reducing transit time, lowering overall costs, ensuring the health and safety of the refugees, and identify eligible refugees (those likely to gain asylum) to support. Furthermore, the model provides specific recommendations for international Non-Governmental Organizations to help with the integrative and collaborative processes among the supply chain partners.

Originality/value

This research provides a unique perspective in examining the flow of refugees within the context of an international supply chain. The authors look at the critical players along refugee supply chains and develop a model that connects elements of refugee supply chain management with the cultural characteristics of nations.

Operations strategy of cloud-based firms: achieving firm growth in the Big Data era

Purpose

Cloud computing is a major enabling technology for Industry 4.0 and the Big Data era. However, cloud-based firms, who establish their businesses on cloud platforms, have received scant attention in the extant operations management (OM) literature. To narrow this gap, the purpose of this paper is to investigate cloud-based firms from an operations strategy perspective.

Design/methodology/approach

A two-phase multi-method approach was adopted. In the first phase, content analysis of 27 reports from cloud-based firms was conducted, aided by text mining keyword extraction. Two data-related operations capabilities were identified and hypotheses were posited regarding the relationships between data resources (DR), operations capabilities and firm growth (FG). In the second phase, a sample of 190 cloud-based firms was collected. Seemingly unrelated regression and bootstrapping method were employed to test the proposed hypotheses using the survey data.

Findings

The content analysis indicates data as a key resource and both data processing capability and data transformational capability as critical operations capabilities of cloud-based firms. FG is regarded as a top priority in the cloud context. The regression results indicate that DR and the two capabilities contribute to the growth of cloud-based firms. Moreover, a follow-up bootstrapping analysis reveals that the mediating effects of the two capabilities vary between different types of FG.

Originality/value

To the authors’ best knowledge, this is one of the first OM studies on cloud-based firms. This study extends the operations strategy literature by identifying and testing the key operations capabilities and priorities of cloud-based firms. It also provides insightful implications for industrial practitioners.

The adoption of green practices by Chinese firms

Purpose

Despite touting the value of green practices, many firms struggle to respond appropriately to the diverse environmental issues. The purpose of this paper is to investigate how the external and internal pressures interplay to influence top management championship, which, in turn, fosters the company’s green culture and the adoption of green practices. It thus helps to explain Chinese firms’ diversity with respect to the adoption of green practices.

Design/methodology/approach

A conceptual model is developed that summarizes the interplay of external and internal pressures, top management championship, green culture and the adoption of green practices. Data from 148 Chinese manufacturing firms were collected and a structural equation model was used for statistical analysis.

Findings

Government policy that provides incentives to adopt green practices and overseas customers’ green demand has significant positive influences on top management championship, while resources pressure has a significant negative effect. Government command and control policy, domestic customers’ green demand and organizational inertia do not impact top management championship. Furthermore, top management championship is positively correlated to both green culture and green practices, and green culture contributes to implementing green practices.

Practical implications

The findings help us understand which external and internal factors inspire or force top management to adopt green practices, and how they do so. Moreover, managers must also be aware of the bridging role of green culture. The findings will be valuable to policy makers in forming and enforcing “stick” or “carrot” environmental policies.

Originality/value

Leveraging a multi-theoretic approach, the authors’ research builds on insights from the institutional theory, natural resource-based view (NRBV) and upper echelons perspective, so as to increase the authors’ understanding on how firms adopt green practices to respond to environmental sustainability pressures. The institutional theory and the NRBV are leveraged in this study to recognize that firms perceive not only external institutional pressure for environmental management but also the internal pressure from resource constraints and capability to change. Upper echelons perspective is integrated into this study to explain the leadership role that top management serves in the management of the organization’s response to dynamic changes in the institutional environment and cultivate green culture within organization.