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For: Jach P, Antony J, Thomson SP, Cudney B, Furterer S. Voice of the customer as a tool for service quality analysis in public transport. TQM 2021. [DOI: 10.1108/tqm-05-2021-0134] [Citation(s) in RCA: 1] [Impact Index Per Article: 0.3] [Reference Citation Analysis] [What about the content of this article? (0)] [Track Full Text] [Subscribe] [Scholar Register] [Indexed: 11/17/2022]
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