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Jeaheng Y, Al-Ansi A, Chua BL, Ngah AH, Ryu HB, Ariza-Montes A, Han H. Influence of Thai Street Food Quality, Price, and Involvement on Traveler Behavioral Intention: Exploring Cultural Difference (Eastern versus Western). Psychol Res Behav Manag 2023; 16:223-240. [PMID: 36726699 PMCID: PMC9885772 DOI: 10.2147/prbm.s371806] [Citation(s) in RCA: 0] [Impact Index Per Article: 0] [Reference Citation Analysis] [What about the content of this article? (0)] [Affiliation(s)] [Abstract] [Key Words] [Track Full Text] [Download PDF] [Figures] [Journal Information] [Subscribe] [Scholar Register] [Received: 05/04/2022] [Accepted: 08/31/2022] [Indexed: 01/28/2023] Open
Abstract
Introduction Gastronomy tourism has become a phenomenal trend of the global tourism industry in the 21st century. As the tourism industry and its related foodservice businesses flourish, street food has received increasing popularity with its combination of local delights and the cultural value of the destination. This study examined the psychology of street food consumption and assessed the effect of street food quality that is represented by the cultural experience, health and safety of the food, food sensory appeal, staff service, physical environment, the meal menus with perceived reasonable prices, involvement in Thai street food, and repurchase intention from an international tourist perspective. Methods A survey method along with a quantitative structural analysis was used. Results The findings revealed that Thai street food quality positively and significantly predicted the international tourists' perceived reasonable prices, involvement, and repurchase decisions. Perceived reasonable prices and involvement were found to be important mediators between Thai street food quality and repurchase intentions. Moreover, this research identified the significant moderating role of Eastern and Western cultures.
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Affiliation(s)
- Yoksamon Jeaheng
- International School of Tourism, Suratthani Rajabhat University, Muang Surat Thani, 84100, Thailand
| | - Amr Al-Ansi
- Faculty of Hospitality and Tourism Management, Macau University of Science and Technology, Taipa, 999078, Macau
| | - Bee-Lia Chua
- Department of Food Service and Management, Faculty of Food Science and Technology, Universiti Putra Malaysia, Serdang, Selangor, 43400, Malaysia
| | - Abdul Hafaz Ngah
- Faculty of Business, Economy and Social Development, Universiti Malaysia Terengganu, Kuala Nerus, Terengganu, 21030, Malaysia
| | - Hyungseo Bobby Ryu
- College of Health Sciences, Food Franchise Department, Kyungnam University, Changwon-si, Gyeongsangnam-do, 51767, South Korea,Correspondence: Hyungseo Bobby Ryu; Heesup Han, Email ;
| | - Antonio Ariza-Montes
- Social Matters Research Group, Universidad Loyola Andalucía, Córdoba, 14004, Spain
| | - Heesup Han
- College of Hospitality and Tourism Management, Sejong University, Seoul, 143-747, Korea
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Ahmad N, Ullah Z, Ryu HB, Ariza-Montes A, Han H. From Corporate Social Responsibility to Employee Well-Being: Navigating the Pathway to Sustainable Healthcare. Psychol Res Behav Manag 2023; 16:1079-1095. [PMID: 37041962 PMCID: PMC10083008 DOI: 10.2147/prbm.s398586] [Citation(s) in RCA: 3] [Impact Index Per Article: 3.0] [Reference Citation Analysis] [What about the content of this article? (0)] [Affiliation(s)] [Abstract] [Key Words] [Grants] [Track Full Text] [Download PDF] [Figures] [Journal Information] [Subscribe] [Scholar Register] [Received: 11/22/2022] [Accepted: 03/27/2023] [Indexed: 04/13/2023] Open
Abstract
Purpose Despite extensive research on the impact of corporate social responsibility (CSR) on employee outcomes, only limited research has been conducted to investigate the impact of CSR on healthcare employees' burnout (BUO). Additionally, the underlying mechanism by which CSR may reduce BUO has not been fully understood. In order to fill these gaps, we explored the relationship between CSR and BUO, as well as the possible mediating effects of subjective wellbeing (SW) and compassion (CM). Also, employee admiration (AM) was examined as a moderating factor. Methods The study utilized a questionnaire to collect data, which was distributed using the paper-pencil method. A total of 335 healthcare employees, including nurses, doctors, paramedics, and general administration, participated in the study. Specifically, we focused on the healthcare segment of Pakistan. A survey was conducted to assess participants' perceptions of CSR practices, BUO, AM, SW, and CM within their organizations. The questionnaire consisted of several standardized scales validated in previous research. Results We investigated the relationship between CSR and BUO using the AMOS software. BUO was negatively associated with CSR, suggesting that organizations with strong CSR practices may be able to reduce employee burnout. Moreover, the relationship between CSR and BUO was mediated by both subjective wellbeing (SW) and compassion (CM), revealing how CSR may impact employee burnout. Furthermore, we found that employee admiration (AM) buffered the relationship between CSR and BUO. Findings BUO is a growing concern among healthcare professionals and has the potential to negatively impact the quality of patient care, staff morale, and, ultimately, the success of healthcare organizations. BUO in healthcare settings can be effectively addressed by implementing CSR strategies. Effective CSR strategies should be implemented in a meaningful way to employees and provide them with opportunities to engage in activities that align with their values and interests.
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Affiliation(s)
- Naveed Ahmad
- Faculty of Management, Department of Management Sciences, Virtual University of Pakistan, Lahore, 54000, Pakistan
- Faculty of Management Sciences, University of Central Punjab, Lahore, 54000, Pakistan
| | - Zia Ullah
- Leads Business School, Lahore Leads University, Lahore, 54000, Pakistan
| | - Hyungseo Bobby Ryu
- Foodservice & Culinary Art, Department of the College of Health Sciences, Kyungnam University, Changwon-si, Gyeongsangnam-do, Republic of Korea
- Correspondence: Hyungseo Bobby Ryu; Heesup Han, Email ;
| | | | - Heesup Han
- College of Hospitality and Tourism Management, Sejong University, Seoul, Republic of Korea
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Ali A, Hamid TA, Naveed RT, Siddique I, Ryu HB, Han H. Preparing for the “black swan”: Reducing employee burnout in the hospitality sector through ethical leadership. Front Psychol 2022; 13:1009785. [PMID: 36312154 PMCID: PMC9597687 DOI: 10.3389/fpsyg.2022.1009785] [Citation(s) in RCA: 0] [Impact Index Per Article: 0] [Reference Citation Analysis] [What about the content of this article? (0)] [Affiliation(s)] [Abstract] [Track Full Text] [Download PDF] [Figures] [Journal Information] [Subscribe] [Scholar Register] [Received: 08/02/2022] [Accepted: 09/28/2022] [Indexed: 11/17/2022] Open
Abstract
Hospitality is at a crossroads. While the growth and developmental indicators in this sector show economic potential, the rising employee burnout rate is a serious challenge to hospitality management. Literature suggests that an ethical leader can reduce employee burnout significantly. Although hospitality employees face a higher risk of burnout than other service segments, shockingly, past leadership studies did not focus on how ethical leaders in a hospitality organization may reduce the risk of burnout. Therefore, we conducted this research to explore ethical leadership-burnout relationships in the hospitality sector with the mediating effects of subjective wellbeing and employee resilience. A questionnaire was provided to employees in different hotel organizations (n = 346). Structural equation modeling was employed for hypothesis testing. The statistical evidence supported the theoretical assumptions that ethical leadership negatively predicts employee burnout, and subjective wellbeing and resilience mediate this relationship. The outcomes of this study suggest different theoretical and social implications. For example, the findings indicate the effectiveness of ethical leadership in reducing employee burnout in the hospitality sector. Several other implications have been discussed in detail.
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Affiliation(s)
- Anis Ali
- Department of Management, College of Business Administration, Prince Sattam Bin Abdulaziz University, Al-Kharj, Saudi Arabia
| | - Tasawar Abdul Hamid
- OUS Royal Academy of Economics and Technology in Switzerland, Zurich, Switzerland
| | - Rana Tahir Naveed
- Division of Management and Administrative Sciences, University of Education (UE) Business School, University of Education, Lahore, Pakistan
| | - Irfan Siddique
- Faculty of Management Studies, University of Central Punjab, Lahore, Pakistan
| | - Hyungseo Bobby Ryu
- Food Franchise Department, College of Health Sciences, Kyungnam University, Changwon, South Korea
- *Correspondence: Hyungseo Bobby Ryu
| | - Heesup Han
- College of Hospitality and Tourism Management, Sejong University, Seoul, South Korea
- Heesup Han
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Chen J, Ghardallou W, Comite U, Ahmad N, Ryu HB, Ariza-Montes A, Han H. Managing Hospital Employees' Burnout through Transformational Leadership: The Role of Resilience, Role Clarity, and Intrinsic Motivation. Int J Environ Res Public Health 2022; 19:10941. [PMID: 36078657 PMCID: PMC9518422 DOI: 10.3390/ijerph191710941] [Citation(s) in RCA: 8] [Impact Index Per Article: 4.0] [Reference Citation Analysis] [What about the content of this article? (0)] [Affiliation(s)] [Abstract] [Key Words] [MESH Headings] [Track Full Text] [Figures] [Subscribe] [Scholar Register] [Received: 05/20/2022] [Revised: 08/15/2022] [Accepted: 08/26/2022] [Indexed: 06/15/2023]
Abstract
Medical errors have been identified as one of the greatest evils in the field of healthcare, causing millions of patient deaths around the globe each year, especially in developing and poor countries. Globally, the social, economic, and personal impact of medical errors leads to a multi-trillion USD loss. Undoubtedly, medical errors are serious public health concerns in modern times, which could be mitigated by taking corrective measures. Different factors contribute to an increase in medical errors, including employees' risk of burnout. Indeed, it was observed that hospital employees are more exposed to burnout situations compared to other fields. In this respect, managing hospital employees through transformational leadership (TL) may reduce the risk of burnout. However, surprisingly, studies on the relationship between TL and burnout are scarce in a healthcare system, indicating the existence of a critical knowledge gap. This study aims to fill this knowledge gap by investigating the role of TL in reducing the risk of burnout among hospital employees. At the same time, this study also tests the mediating effects of resilience and role clarity with the conditional indirect effect of intrinsic motivation in the above-proposed relationship. To test different hypotheses, a hypothetical model was developed for which we collected the data from different hospital employees (n = 398). Structural equation modeling (SEM) was considered for statistical validation of hypotheses confirming that TL significantly reduces burnout. The results further indicated that resilience and role clarity mediate this relationship significantly. Lastly, the conditional indirect effect of intrinsic motivation was also confirmed. Our results provide meaningful insights to the hospital administrators to combat burnout, a critical reason for medical errors in hospitals. Further, by incorporating the TL framework, a hospital may reduce the risk of burnout (and, hence, medical errors); on the one hand, such a leadership style also provides cost benefits (reduced medical errors improve cost efficiency). Other different theoretical and practical contributions are discussed in detail.
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Affiliation(s)
- Jinyong Chen
- Business School, Hubei University, Wuhan 430062, China
| | - Wafa Ghardallou
- Department of Accounting, College of Business Administration, Princess Nourah bint Abdulrahman University, P.O. Box 84428, Riyadh 11671, Saudi Arabia
| | - Ubaldo Comite
- Department of Business Sciences, University Giustino Fortunato, 82100 Benevento, Italy
| | - Naveed Ahmad
- Faculty of Management, Department of Management Sciences, Virtual University of Pakistan, Lahore 54000, Pakistan
- Faculty of Management Studies, University of Central Punjab, Lahore 54000, Pakistan
| | - Hyungseo Bobby Ryu
- Food Franchise Department, College of Health Sciences, Kyungnam University, 7 Kyungnamdaehak-ro, Masanhappo-gu, Changwon-si 51767, Korea
| | - Antonio Ariza-Montes
- Social Matters Research Group, Universidad Loyola Andalucía, C/Escritor Castilla Aguayo, 4, 14004 Córdoba, Spain
| | - Heesup Han
- College of Hospitality and Tourism Management, Sejong University, 98 Gunja-Dong, Gwanjin-gu, Seoul 143-747, Korea
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Loureiro SMC, Al-Ansi A, Ryu HB, Ariza-Montes A, Han H. Culture, heritage looting, and tourism: A text mining review approach. Front Psychol 2022; 13:944250. [PMID: 36003102 PMCID: PMC9393580 DOI: 10.3389/fpsyg.2022.944250] [Citation(s) in RCA: 0] [Impact Index Per Article: 0] [Reference Citation Analysis] [What about the content of this article? (0)] [Affiliation(s)] [Abstract] [Track Full Text] [Download PDF] [Figures] [Journal Information] [Subscribe] [Scholar Register] [Received: 05/24/2022] [Accepted: 07/21/2022] [Indexed: 11/13/2022] Open
Abstract
Tourism scholars have been devoted to exploring the significance of cultural heritage in generating economic, environmental, and social values. However, limited efforts were found to verify potential threats that demolish these values such as looting issue in the global heritage tourism industry. Therefore, this study has reviewed extant publications to demonstrate the potential emerged textual clusters discussed by previous studies. It also summarized the network distribution of articles journals and authors’ affiliations to capture the mobility and diversity with a focus on the business and tourism management field. Hence, the core clusters discovered were related to heritage destruction, public access, world heritage, human rights, cultural heritage preservation, and protection of cultural heritage in the event. The results have established theoretical insights and research agendas for future tourism studies, while it determined critical drawbacks in employing technology tools including virtual reality, augmented reality, and artificial intelligence for cultural heritage preservation/protection.
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Affiliation(s)
| | - Amr Al-Ansi
- Faculty of Hospitality and Tourism Management, Macau University of Science and Technology, Taipa, Macao SAR, China
| | - Hyungseo Bobby Ryu
- Food Franchise Department, College of Health Sciences, Kyungnam University, Changwon-si, South Korea
- *Correspondence: Hyungseo Bobby Ryu,
| | | | - Heesup Han
- College of Hospitality and Tourism Management, Sejong University, Seoul, South Korea
- Heesup Han,
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Abstract
This study aimed to explain the development of tourists’ pro-social intentions during heritage tourism within the pandemic context by combining the norm activation model (NAM) and two significant variables in the theory of planned behavior (TPB). The quantitative data analysis results indicated that the proposed hypotheses have been partially supported, which resonated and enriched the existing studies on COVID-19-related pro-social tourism and tourist behaviors from a theoretical angle. Based on the research outcomes, the corresponding managerial implications for heritage tourism practitioners and meaningful references for future researchers to promote sustainable and pro-social heritage tourism products have been discussed.
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Affiliation(s)
- Peng Zhu
- College of Hospitality and Tourism Management, Sejong University, Seoul, South Korea
| | - Xiaoting Chi
- School of Tourism and Geography Science, Qingdao University, Qingdao, China
| | - Hyungseo Bobby Ryu
- Food Franchise Department, College of Health Sciences, Kyungnam University, Changwon-si, South Korea
| | | | - Heesup Han
- College of Hospitality and Tourism Management, Sejong University, Seoul, South Korea
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Calder G, Radic A, Ryu HB, Ariza-Montes A, Han H. COVID-19 and Pro-environmental Behaviour at Destinations Amongst International Travellers. Front Psychol 2022; 13:879300. [PMID: 35496140 PMCID: PMC9047711 DOI: 10.3389/fpsyg.2022.879300] [Citation(s) in RCA: 0] [Impact Index Per Article: 0] [Reference Citation Analysis] [What about the content of this article? (0)] [Affiliation(s)] [Abstract] [Track Full Text] [Download PDF] [Figures] [Journal Information] [Subscribe] [Scholar Register] [Received: 02/19/2022] [Accepted: 03/16/2022] [Indexed: 11/23/2022] Open
Abstract
This paper investigates the COVID-19 pandemic, and its impact on pro-environmental behaviour of individuals travelling internationally for leisure and recreational purposes. The aim of this manuscript is to investigate a conceptual framework created through the examination of current existing literature in the field of tourism science. The conceptual framework, consisting of certain constructs of the health belief model (HBM), and the theory of planned behaviour (TPB), is applied and tested using a partial least-squares-structural equation modelling (PLS-SEM). Data were collected from participants who have travelled internationally before and during the outbreak of the COVID-19 pandemic, and those who plan to travel post-COVID-19 pandemic. Results revealed that the conceptual framework tested positively against existing theory, highlighting the key influencing factors in which COVID-19 is likely to have on future pro-environmental behaviour of individuals travelling internationally for leisure and recreational purposes. Moreover, perceived safety threat and outcome expectations have a positive impact on attitude; attitude has a positive impact on behavioural intentions; subjective norm has a positive impact on behavioural intentions, and perceived behavioural control has a positive impact on behavioural intentions. The study results identify practical and theoretical implications for global and travel companies and organisations, presenting opportunities to adjust environmental policies and procedures accordingly, whilst identifying the most effective marketing and management strategies to rebuild a collapsed global travel industry.
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Affiliation(s)
- Gary Calder
- Independent Researcher, Dundee, United Kingdom
| | | | - Hyungseo Bobby Ryu
- Department of Food Franchise, College of Health Sciences, Kyungnam University, Changwon, South Korea
- *Correspondence: Hyungseo Bobby Ryu,
| | | | - Heesup Han
- College of Hospitality and Tourism Management, Sejong University, Seoul, South Korea
- Heesup Han,
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Abstract
Our purpose in this study was to provide a clear understanding of spa hotel customers’ behavioral intention formation by examining the intricate relationships among quality, emotion (pleasure and arousal), satisfaction, and desire, and their effect on behavioral intention. Participants
were 300 customers who had visited a spa hotel and used spa services in South Korea at least once within the past 3 years. Results showed the criticality of 3 spa quality dimensions (tangibility, assurance, and empathy) in eliciting pleasure. In addition, pleasure significantly contributed
to improving satisfaction and desire, both of which led to behavioral intention. Results also showed that pleasure, satisfaction, and desire played a crucial mediating role in the theoretical framework. Finally, we successfully built a theoretical framework that efficiently links spa quality
→ emotion → satisfaction/desire → behavioral intention in a sequential manner.
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Affiliation(s)
- Heesup Han
- College of Hospitality and Tourism Management, Sejong University, Republic of Korea
| | - Pham Thi Mai Thuong
- College of Hospitality and Tourism Management, Sejong University, Republic of Korea
| | | | - Hyungseo Bobby Ryu
- School of Hospitality and Tourism Management, Kyungsung University, Republic of Korea
| | - Jinkyung (Jenny) Kim
- Brand, Marketing, Sales and Consumer Services, Marriott International Seoul, Republic of Korea
| | - Wansoo Kim
- Department of Tourism Management, Dong-A University, Republic of Korea
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Abstract
We investigated key cognitive determinants that predict young vacationers’ recycling and water/energy/local resources conservation intention when traveling. We also examined the role of gender in this intention formation, used structural equation modeling, and tested for metric
invariance. Results showed that environmental values, concern, and awareness significantly contribute to the generation of young vacationers’ intention to engage in recycling and to conserve water, energy, and local resources at a destination. In addition, environmental values had the
strongest relationship with recycling and conservation intention, and gender significantly moderated the impact of environmental awareness on their intention. Overall, the findings inform researchers and practitioners about young vacationers’ environmentally sustainable tourism behavior.
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Affiliation(s)
- Heesup Han
- College of Hospitality and Tourism Management, Sejong University
| | | | | | - Heekyoung Jung
- School of Tourism and Hospitality Management, Changshin University
| | - Wansoo Kim
- Department of Tourism Management, Dong-A University
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