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Bott S, Dantas Fernandez N, Narciso J, MacAlpine J, Quain N, Rettie J, Sharpe L, Diambomba Y, Al Bizri A, O’Brien K, Shah V. Building Connections with Families: Implementation of a Video-Messaging Service in the Neonatal Intensive Care Unit. Children (Basel) 2023; 10:1338. [PMID: 37628337 PMCID: PMC10453278 DOI: 10.3390/children10081338] [Citation(s) in RCA: 0] [Impact Index Per Article: 0] [Reference Citation Analysis] [What about the content of this article? (0)] [Affiliation(s)] [Abstract] [Key Words] [Grants] [Track Full Text] [Subscribe] [Scholar Register] [Received: 06/23/2023] [Revised: 07/14/2023] [Accepted: 07/27/2023] [Indexed: 08/27/2023]
Abstract
BACKGROUND Family involvement is vital to optimize the care of infants in the neonatal intensive care unit (NICU). Various technologies have been used to support communication with parents in the NICU. The purpose of this study was to evaluate the parent and staff experience and perception of the use of a cloud-based video-messaging service in our NICU. METHODS This study was a single center observational study conducted at Mount Sinai Hospital, Toronto, Canada. Following the implementation of a video-messaging service, parent and staff surveys were distributed to evaluate their experience and perception. RESULTS Parent responses were positive with respect to how the service helped them feel: closer to their infant (100%) and reassured about their infant's care (100%). Nursing staff responses indicated that they perceived a benefit to parents (100%) and to their building a relationship with families (79%). However, they also identified time constraints (85%) and the use of the technology hardware (24%) as challenges. CONCLUSIONS The use of an asynchronous video-messaging service was perceived as beneficial to both parents and staff in the NICU. Complaints pertained to the impact of the technology on nursing workflow and the difficulty using the hardware provided for use of the service.
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Affiliation(s)
- Stephanie Bott
- Department of Nursing, Mount Sinai Hospital, 600 University Avenue, Toronto, ON M5G 1X5, Canada; (S.B.); (N.D.F.); (J.N.); (J.M.)
| | - Nicole Dantas Fernandez
- Department of Nursing, Mount Sinai Hospital, 600 University Avenue, Toronto, ON M5G 1X5, Canada; (S.B.); (N.D.F.); (J.N.); (J.M.)
| | - Janet Narciso
- Department of Nursing, Mount Sinai Hospital, 600 University Avenue, Toronto, ON M5G 1X5, Canada; (S.B.); (N.D.F.); (J.N.); (J.M.)
| | - Janet MacAlpine
- Department of Nursing, Mount Sinai Hospital, 600 University Avenue, Toronto, ON M5G 1X5, Canada; (S.B.); (N.D.F.); (J.N.); (J.M.)
| | - Nicole Quain
- Department of Paediatrics, Mount Sinai Hospital, 600 University Avenue, Toronto, ON M5G 1X5, Canada; (N.Q.); (J.R.); (L.S.); (Y.D.); (A.A.B.); (V.S.)
| | - Julia Rettie
- Department of Paediatrics, Mount Sinai Hospital, 600 University Avenue, Toronto, ON M5G 1X5, Canada; (N.Q.); (J.R.); (L.S.); (Y.D.); (A.A.B.); (V.S.)
| | - Lia Sharpe
- Department of Paediatrics, Mount Sinai Hospital, 600 University Avenue, Toronto, ON M5G 1X5, Canada; (N.Q.); (J.R.); (L.S.); (Y.D.); (A.A.B.); (V.S.)
| | - Yenge Diambomba
- Department of Paediatrics, Mount Sinai Hospital, 600 University Avenue, Toronto, ON M5G 1X5, Canada; (N.Q.); (J.R.); (L.S.); (Y.D.); (A.A.B.); (V.S.)
| | - Ayah Al Bizri
- Department of Paediatrics, Mount Sinai Hospital, 600 University Avenue, Toronto, ON M5G 1X5, Canada; (N.Q.); (J.R.); (L.S.); (Y.D.); (A.A.B.); (V.S.)
| | - Karel O’Brien
- Department of Paediatrics, Mount Sinai Hospital, 600 University Avenue, Toronto, ON M5G 1X5, Canada; (N.Q.); (J.R.); (L.S.); (Y.D.); (A.A.B.); (V.S.)
| | - Vibhuti Shah
- Department of Paediatrics, Mount Sinai Hospital, 600 University Avenue, Toronto, ON M5G 1X5, Canada; (N.Q.); (J.R.); (L.S.); (Y.D.); (A.A.B.); (V.S.)
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