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Agar M, Xuan W, Lee J, Barclay G, Oloffs A, Jobburn K, Harlum J, Maurya N, Chow JSF. Longitudinal symptom profile of palliative care patients receiving a nurse-led end-of-life (PEACH) programme to support preference to die at home. BMJ Open 2024; 14:e058448. [PMID: 38167283 PMCID: PMC10773358 DOI: 10.1136/bmjopen-2021-058448] [Citation(s) in RCA: 0] [Impact Index Per Article: 0] [Reference Citation Analysis] [What about the content of this article? (0)] [Affiliation(s)] [Abstract] [Key Words] [MESH Headings] [Track Full Text] [Journal Information] [Submit a Manuscript] [Subscribe] [Scholar Register] [Received: 11/05/2022] [Accepted: 11/27/2023] [Indexed: 01/05/2024] Open
Abstract
OBJECTIVES Tailored models of home-based palliative care aimed to support death at home, should also ensure optimal symptom control. This study aimed to explore symptom occurrence and distress over time in Palliative Extended And Care at Home (PEACH) model of care recipients. DESIGN This was a prospective cohort study. SETTING AND PARTICIPANTS Participants were consecutive recipients of the PEACH rapid response nurse-led model of care in metropolitan Sydney (December 2013-January 2017) who were in the last weeks of life with a terminal or deteriorating phase of illness and had a preference to be cared or die at home. OUTCOME MEASURES Deidentified data including sociodemographic and clinical characteristics, and symptom distress scores (Symptom Assessment Score) were collected at each clinical visit. Descriptive statistics and forward selection logistic regression analysis were used to explore influence of symptom distress levels on mode of separation ((1) died at home while still receiving a PEACH package, (2) admitted to a hospital or an inpatient palliative care unit or (3) discharged from the package (alive and no longer requiring PEACH)) across four symptom distress level categories. RESULTS 1754 consecutive clients received a PEACH package (mean age 70 years, 55% male). 75.7% (n=1327) had a home death, 13.5% (n=237) were admitted and 10.8% (n=190) were still alive and residing at home when the package ceased. Mean symptom distress scores improved from baseline to final scores in the three groups (p<0.0001). The frequency of no symptom distress score (0) category was higher in the home death group. Higher scores for nausea, fatigue, insomnia and bowel problems were independent predictors of who was admitted. CONCLUSION Tailored home-based palliative care models to meet preference to die at home, achieve this while maintaining symptom control. A focus on particular symptoms may further optimise these models of care.
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Affiliation(s)
- Meera Agar
- South Western Sydney Local Health District, Liverpool, New South Wales, Australia
| | - Wei Xuan
- Ingham Institute of Applied Medical Research, Liverpool, New South Wales, Australia
| | - Jessica Lee
- Sydney Local Health District, Camperdown, New South Wales, Australia
| | - Gregory Barclay
- Illawarra Shoalhaven Local Health District, Wollongong, New South Wales, Australia
| | - Alan Oloffs
- Nepean Blue Mountains Local Health District, Nepean, New South Wales, Australia
| | - Kim Jobburn
- South Western Sydney Local Health District, Liverpool, New South Wales, Australia
| | - Janeane Harlum
- South Western Sydney Local Health District, Liverpool, New South Wales, Australia
| | - Nutan Maurya
- South Western Sydney Local Health District, Liverpool, New South Wales, Australia
| | - Josephine Sau Fan Chow
- Clinical Innovation & Business Unit, South Western Sydney Local Health District, Liverpool, New South Wales, Australia
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Figueiredo AE, Bowes E, Chow JSF, Hurst H, Neumann JL, Walker R, Brunier G. PD effluent specimen collection: Your questions answered. Perit Dial Int 2023; 43:442-447. [PMID: 36475557 DOI: 10.1177/08968608221136389] [Citation(s) in RCA: 0] [Impact Index Per Article: 0] [Reference Citation Analysis] [What about the content of this article? (0)] [Affiliation(s)] [Abstract] [Key Words] [MESH Headings] [Track Full Text] [Journal Information] [Subscribe] [Scholar Register] [Indexed: 12/12/2022] Open
Abstract
When a patient on peritoneal dialysis (PD) presents with suspected PD-related peritonitis (e.g. cloudy PD fluid and abdominal pain), one of the most important initial aspects of management is for the nephrology nurse/home dialysis nurse to collect PD effluent specimens for white blood cells count, Gram stain, culture and sensitivity for inspection and to send for laboratory testing before antibiotics are started. A review by seven members of the International Society for Peritoneal Dialysis (ISPD) Nursing Committee of all 133 questions posted to the ISPD website 'Questions about PD' over the last 4 years (January 2018-December 2021), revealed 97 posted by nephrology nurses from around the world. Of these 97 questions, 10 were noted to be related to best practices for PD effluent specimen collection. For our review, we focused on these 10 questions along with their responses by the members of the ISPD 'Ask The Experts Team', whereby existing best practice recommendations were considered, if available, relevant literature was cited and differences in international practice discussed. We revised the original responses for clarity and updated the references. We found that these 10 questions were quite varied but could be organised into four categories: how to collect PD effluent safely; how to proceed with PD effluent collection; how to collect PD effluent for assessment; and how to proceed with follow-up PD effluent collection after intraperitoneal antibiotics have been started. In general, we found that there was limited evidence in the PD literature to answer several of these 10 questions posted to the ISPD website 'Questions about PD' by nephrology nurses from around the world on this important clinical topic of best practices for PD effluent specimen collection. Some of these questions were also not addressed in the latest ISPD Peritonitis Guidelines. Moreover, when polling members of our ISPD Nursing Committee we found when answering a few of these questions, nursing practice varied within and among countries. We encourage PD nurses to conduct their own research on this important topic, focusing on areas where research evidence is lacking.
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Affiliation(s)
- Ana E Figueiredo
- School of Health Sciences and Life, Pontifícia Universidade Católica do Rio Grande do Sul, Porto Alegra, Brazil
| | - Elaine Bowes
- Kings College Hospital, NHS Foundation Trust, London, UK
| | - Josephine Sau Fan Chow
- Clinical Innovation & Business Unit, South Western Sydney Local Health District, Australia
- Faculty of Nursing, University of Sydney, Australia
- Faculty of Medicine, University of New South Wales, Sydney, Australia
- Faculty of Medicine, Western Sydney University, Australia
| | - Helen Hurst
- The University of Manchester, Manchester Academic Health Science Centre, Manchester University NHS Foundation Trust, UK
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Chow JSF, Sykes A, De Guzman J, Bonfield V, Maurya N. Telemonitoring for health education and self-management in South Western Sydney. Aust J Prim Health 2023; 29:490-500. [PMID: 36914937 DOI: 10.1071/py22067] [Citation(s) in RCA: 0] [Impact Index Per Article: 0] [Reference Citation Analysis] [What about the content of this article? (0)] [Affiliation(s)] [Abstract] [MESH Headings] [Track Full Text] [Journal Information] [Subscribe] [Scholar Register] [Received: 03/21/2022] [Accepted: 02/12/2023] [Indexed: 03/16/2023]
Abstract
BACKGROUND Telemonitoring (TM) plays an important role in the self-management of chronic diseases. This study aimed to assess the feasibility of TM in early stages of chronic care for self-management and recognition of signs and symptoms of exacerbation, with a view to completing the TM program in an optimal timeframe to encourage independence and self-management. METHODS This study was conducted from 2019 to 2020. Included in the study were patients with chronic conditions at an early stage of their disease residing in the South Western Sydney region. Eligible patients were allocated a TM device for 6months. Their routine tests data were sent in real time to health care professionals. Following assessment by a TM coordinator, suitable patients were off-boarded (deactivation of monitoring device) after 6months. Data on hospitalisation/emergency department presentation and surveys were collected to assess the impact of TM on the level of the patient's understanding of their signs and symptoms of exacerbation, self-care, and quality of life. RESULTS Out of 44 patients approached, seven were off-boarded at the 6-month timeframe. The follow-up data on the hospitalisation/emergency department presentation during monitoring and 12months post off-boarding showed a reduction in the frequency of hospitalisation/nil admissions. Patients reported an increased understanding of their health condition and confidence in managing their own health with the support of TM. CONCLUSION The result demonstrates the feasibility of TM as a tool for health education and self-management in the coordination of care for chronic disease patients; however, the small sample size was a limitation.
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Affiliation(s)
- Josephine Sau Fan Chow
- South Western Sydney Local Health District, Sydney, NSW, Australia; and Ingham Institute for Applied Medical Research, Liverpool, NSW, Australia; and University of Sydney, Sydney, NSW, Australia; and University of New South Wales, Sydney, NSW, Australia; and Western Sydney University, Sydney, NSW, Australia
| | - Amanda Sykes
- South Western Sydney Local Health District, Sydney, NSW, Australia
| | - Joyce De Guzman
- South Western Sydney Local Health District, Sydney, NSW, Australia
| | - Vicki Bonfield
- South Western Sydney Local Health District, Sydney, NSW, Australia
| | - Nutan Maurya
- South Western Sydney Local Health District, Sydney, NSW, Australia
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Chow JSF, Blight V, Brown M, Glynn V, Lane B, Larkin A, Marshall S, Matthews P, Rowles M, Warner B. Curious thing, an artificial intelligence (AI)-based conversational agent for COVID-19 patient management. Aust J Prim Health 2023; 29:312-318. [PMID: 36683166 DOI: 10.1071/py22045] [Citation(s) in RCA: 0] [Impact Index Per Article: 0] [Reference Citation Analysis] [What about the content of this article? (0)] [Affiliation(s)] [Abstract] [MESH Headings] [Track Full Text] [Journal Information] [Subscribe] [Scholar Register] [Received: 03/07/2022] [Accepted: 01/04/2023] [Indexed: 01/24/2023]
Abstract
There are no clear guidelines or validated models for artificial intelligence (AI)-based approaches in the monitoring of coronavirus disease 2019 (COVID-19) patients who were isolated in the community, in order to identify early deterioration of their health symptoms. Developed in partnership with Curious Thing (CT), a Sydney-based AI conversational technology, a new care robot technology was introduced in South Western Sydney (SWS) in September 2021 to manage the large numbers of low-to-medium risk patients with a COVID-19 diagnosis and who were isolating at home. The CT interface made contact with patients via their mobile phone, following a locally produced script to obtain information recording physical condition, wellness and support. The care robot has engaged over 6323 patients between 2 September to 14 December 2021. The AI-assisted phone calls effectively identified the patients requiring further support, saved clinician time by monitoring less ailing patients remotely, and enabled them to spend more time on critically ill patients, thus ensuring that service and supply resources could be directed to those at greatest need. Engagement strategies had ensured stakeholders support of this technology to meet clinical and welfare needs of the identified patient group. Feedback from both the patients and healthcare staff was positive and had informed the ongoing formulation of a more patient-centred model of virtual care.
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Affiliation(s)
- Josephine Sau Fan Chow
- South Western Sydney Local Health District, Sydney, NSW, Australia; and Ingham Institute for Applied Medical Research, Liverpool, NSW, Australia; and University of Sydney, Sydney, NSW, Australia; and University of New South Wales, Sydney, NSW, Australia; and Western Sydney University, Sydney, NSW, Australia
| | - Victoria Blight
- South Western Sydney Local Health District, Sydney, NSW, Australia
| | - Marian Brown
- South Western Sydney Local Health District, Sydney, NSW, Australia
| | - Vanessa Glynn
- South Western Sydney Local Health District, Sydney, NSW, Australia
| | - Brian Lane
- South Western Sydney Local Health District, Sydney, NSW, Australia
| | - Amanda Larkin
- South Western Sydney Local Health District, Sydney, NSW, Australia; and University of New South Wales, Sydney, NSW, Australia
| | - Sonia Marshall
- South Western Sydney Local Health District, Sydney, NSW, Australia
| | - Prue Matthews
- South Western Sydney Local Health District, Sydney, NSW, Australia
| | - Mick Rowles
- South Western Sydney Local Health District, Sydney, NSW, Australia
| | - Bradley Warner
- South Western Sydney Local Health District, Sydney, NSW, Australia
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Agar MR, Xuan W, Lee J, Barclay G, Oloffs A, Jobburn K, Harlum J, Maurya N, Chow JSF. Factors Associated With Mode of Separation for People With Palliative Diagnoses With Preference for Home Death Receiving Care From a Nurse-Led End of Life (Palliative Extended and Care at Home) Program. J Hosp Palliat Nurs 2023; 25:215-223. [PMID: 37379347 DOI: 10.1097/njh.0000000000000841] [Citation(s) in RCA: 0] [Impact Index Per Article: 0] [Reference Citation Analysis] [What about the content of this article? (0)] [Abstract] [MESH Headings] [Track Full Text] [Journal Information] [Subscribe] [Scholar Register] [Indexed: 11/25/2022]
Abstract
Palliative Extended and Care at Home (PEACH) is a rapid response nurse-led package of care mobilized for palliative care patients who have an expressed preference to die at home. This study aimed to identify the demographic and clinical predictors of home death for patients receiving the package. Deidentified data were used from administrative and clinical information systems. Univariate and multivariate analyses were conducted to assess association of sociodemographic factors with mode of separation. Furthermore, 1754 clients received the PEACH package during the study period. Mode of separation was home death (75.7%), hospital/palliative care unit admission (13.5%), and alive/discharged from the PEACH Program (10.8%). Of participants with clear preference to die at home, 79% met their wish. Multivariate analysis demonstrated cancer diagnosis, patients who wished to be admitted when death was imminent, and patients with undecided preference for location of death were associated with an increased likelihood of being admitted to the hospital. Compared with those with spousal caregivers, those cared for by their child/grandchild and other nonspouse caregivers were significantly associated with a decreased likelihood of being admitted to the hospital/palliative care unit. Our results show that opportunities to tailor home care based on referral characteristics to meet patient preference to die at home, at individual, system, and policy levels, exist.
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Chow JSF, D’Souza A, Ford M, Marshall S, San Miguel S, Parameswaran A, Parsons M, Ramirez J, Teramayi R, Maurya N. A descriptive study of the clinical impacts on COVID-19 survivors using telemonitoring (The TeleCOVID Study). Front Med Technol 2023; 5:1126258. [PMID: 37020492 PMCID: PMC10067568 DOI: 10.3389/fmedt.2023.1126258] [Citation(s) in RCA: 0] [Impact Index Per Article: 0] [Reference Citation Analysis] [What about the content of this article? (0)] [Affiliation(s)] [Abstract] [Key Words] [Track Full Text] [Figures] [Journal Information] [Subscribe] [Scholar Register] [Received: 12/17/2022] [Accepted: 03/02/2023] [Indexed: 04/07/2023] Open
Abstract
Background There is increasing evidence that COVID-19 survivors are at increased risk of experiencing a wide range of cardiovascular complications post infection; however, there are no validated models or clear guidelines for remotely monitoring the cardiac health of COVID-19 survivors. Objective This study aims to test a virtual, in-home healthcare monitoring model of care for detection of clinical symptoms and impacts on COVID-19 survivors. It also aims to demonstrate system usability and feasibility. Methods This open label, prospective, descriptive study was conducted in South Western Sydney. Included in the study were patients admitted to the hospital with the diagnosis of COVID-19 between June 2021 and November 2021. Eligible participants after consent were provided with a pulse oximeter to measure oxygen saturation and a S-Patch EX to monitor their electrocardiogram (ECG) for a duration of 3 months. Data was transmitted in real-time to a mobile phone via Bluetooth technology and results were sent to the study team via a cloud-based platform. All the data was reviewed in a timely manner by the investigator team, for post COVID-19 related symptoms, such as reduction in oxygen saturation and arrhythmia. Outcome measure This study was designed for feasibility in real clinical setting implementation, enabling the study team to develop and utilise a virtual, in-home healthcare monitoring model of care to detect post COVID-19 clinical symptoms and impacts on COVID-19 survivors. Results During the study period, 23 patients provided consent for participation. Out of which 19 patients commenced monitoring. Sixteen patients with 81 (73.6%) valid tests were included in the analysis and amongst them seven patients were detected by artificial intelligence to have cardiac arrhythmias but not clinically symptomatic. The patients with arrhythmias had a higher occurrence of supraventricular ectopy, and most of them took at least 2 tests before detection. Notably, patients with arrhythmia had significantly more tests than those without [t-test, t (13) = 2.29, p < 0.05]. Conclusions Preliminary observations have identified cardiac arrhythmias on prolonged cardiac monitoring in 7 out of the first 16 participants who completed their 3 months follow-up. This has allowed early escalation to their treating doctors for further investigations and early interventions.
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Affiliation(s)
- Josephine Sau Fan Chow
- Clinical Innovation & Business Unit, South Western Sydney Local Health District, Sydney, NSW, Australia
- SouthWestern Sydney Nursing and Midwifery Research Alliance, Ingham Institute for Applied Medical Research, Sydney, NSW, Australia
- Faculty of Medicine, University of New South Wales, Sydney, NSW,Australia
- Faculty of Medicine, Western Sydney University, Sydney, NSW, Australia
- Correspondence: Josephine Sau Fan Chow
| | - Annamarie D’Souza
- Research Directorate, South Western Sydney Local Health District, Liverpool, NSW, Australia
| | - Megan Ford
- Clinical Trial Support Unit, Ingham Institute for Applied Medical Research, Liverpool, NSW, Australia
| | - Sonia Marshall
- District Nursing and Midwifery Office, South Western Sydney Local Health District, Liverpool, NSW, Australia
| | - Susana San Miguel
- Clinical Innovation & Business Unit, South Western Sydney Local Health District, Sydney, NSW, Australia
| | - Ahilan Parameswaran
- Emergency Department, Bankstown Hospital, South Western Sydney Local Health District, Liverpool, NSW, Australia
| | - Mark Parsons
- Faculty of Medicine, University of New South Wales, Sydney, NSW,Australia
- Neurology Research Unit, South Western Sydney Local Health District, Liverpool, NSW, Australia
| | - Jacqueline Ramirez
- Clinical Innovation & Business Unit, South Western Sydney Local Health District, Sydney, NSW, Australia
- SouthWestern Sydney Nursing and Midwifery Research Alliance, Ingham Institute for Applied Medical Research, Sydney, NSW, Australia
| | - Rumbidzai Teramayi
- Neurology Research Unit, South Western Sydney Local Health District, Liverpool, NSW, Australia
| | - Nutan Maurya
- Clinical Innovation & Business Unit, South Western Sydney Local Health District, Sydney, NSW, Australia
- SouthWestern Sydney Nursing and Midwifery Research Alliance, Ingham Institute for Applied Medical Research, Sydney, NSW, Australia
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Chow JSF, D'Souza A, Lane B, Descallar J, Ford M, Marshall S, Pennings S. Health workers' Perceptions and REsponses in implementing COVID-19 Immunisation StratEgy in South Western Sydney (PRECISE): an observational study. BMJ Open 2022; 12:e055034. [PMID: 35428626 PMCID: PMC9013787 DOI: 10.1136/bmjopen-2021-055034] [Citation(s) in RCA: 0] [Impact Index Per Article: 0] [Reference Citation Analysis] [What about the content of this article? (0)] [Affiliation(s)] [Abstract] [Key Words] [MESH Headings] [Track Full Text] [Download PDF] [Journal Information] [Submit a Manuscript] [Subscribe] [Scholar Register] [Indexed: 11/28/2022] Open
Abstract
OBJECTIVES To understand the views and motivations of healthcare workers at a vaccination hub who received a COVID-19 vaccination in March-May 2021. STUDY DESIGN This is an observational study via an anonymous electronic survey of seven questions focus on where survey recipients received information about the vaccine roll-out, their motivations for receiving the vaccine and their level of comfort in receiving the vaccine. SETTING The Liverpool Vaccination Hub is located in South Western Sydney. PARTICIPANTS Participants were healthcare workers who received the first dose of a COVID-19 vaccine in the Australian Government's Phase 1a and 1b priority categories. The majority of survey respondents (70%) were female (median aged between 35 and 44 years). The majority of survey respondents were clinical workers, such as nurse, paramedics and doctors. OUTCOME MEASURES χ2 analysis was used for analysis of survey responses in univariate analysis. Logistic regression was used to analyse survey responses, adjusting for week, type of health worker and age. RESULTS 4746 healthcare workers responded to the survey after receiving their first vaccine dose, a response rate of 23%. Over 90% of respondents said that COVID-19 vaccination information from their organisation was easily available. Most of them reported that they were comfortable receiving a COVID-19 vaccine. The majority of respondents were motivated to receive the vaccine due to concern about contracting COVID-19 themselves (75%), or concerns about transmitting it to other people such as patients (52%), family members (65%) or other community members (54%). Younger respondents were more likely to have preferred more information on vaccine safety (p<0.0001) and the effectiveness of the vaccine (p<0.0001). CONCLUSION The majority of healthcare workers who received a COVID-19 vaccine reported that it was easy to find useful information about the vaccination roll-out and they had a positive experience being vaccinated.
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Affiliation(s)
- Josephine Sau Fan Chow
- Clinical Innovation & Business Unit, South Western Sydney Local Health District, Liverpool, New South Wales, Australia
| | - Annamarie D'Souza
- Clinical Innovation & Business Unit, South Western Sydney Local Health District, Liverpool, New South Wales, Australia
| | - Brian Lane
- Clinical Innovation & Business Unit, South Western Sydney Local Health District, Liverpool, New South Wales, Australia
| | - Joseph Descallar
- Clinical Trial Support Unit, Ingham Institute, Liverpool, New South Wales, Australia
| | - Megan Ford
- Clinical Trial Support Unit, Ingham Institute, Liverpool, New South Wales, Australia
| | - Sonia Marshall
- Clinical Innovation & Business Unit, South Western Sydney Local Health District, Liverpool, New South Wales, Australia
| | - Susan Pennings
- Clinical Innovation & Business Unit, South Western Sydney Local Health District, Liverpool, New South Wales, Australia
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Chow JSF, Palamidas D, Marshall S, Loomes W, Snook S, Leon R. Teleworking from home experiences during the COVID-19 pandemic among public health workers (TelEx COVID-19 study). BMC Public Health 2022; 22:674. [PMID: 35392859 PMCID: PMC8988115 DOI: 10.1186/s12889-022-13031-0] [Citation(s) in RCA: 0] [Impact Index Per Article: 0] [Reference Citation Analysis] [What about the content of this article? (0)] [Affiliation(s)] [Abstract] [Track Full Text] [Download PDF] [Figures] [Journal Information] [Subscribe] [Scholar Register] [Received: 10/23/2021] [Accepted: 03/01/2022] [Indexed: 12/03/2022] Open
Abstract
Background When working from home (WFH) became temporarily necessary for staff as a result of the COVID-19 pandemic in 2020, it had to be implemented without significant organisational experience or understanding of WFH and its complexities. This study aims to determine the impacts experienced by staff who have undertaken WFH during the COVID-19 pandemic. Methods This was an observational cross-sectional study using survey with a purposive sampling strategy for staff from corporate and non-clinical departments. These staff undertook WFH during COVID-19 pandemic in 2020. None of these staff had any direct operational roles in a hospital facility and clinical service. Participants’ self-reports of their mood while working in their normal workplace and while WFH were collected via the Scale of Positive and Negative Experience (SPANE), a validated affect balance questionnaire. The responses from the open-ended question were analysed using thematic analysis approach. Results A total of 143 participants completed the survey responses. Majority (61%) WFH for four or more months as a result of the COVID-19 pandemic. Participants rated their skills very highly on the technologies with an average rating of 9 (out of 10) for computer skills, smartphones and videoconferencing/teleconferencing applications. Participants felt WFH was an improvement on normal working, in particular in relation to their ability to concentrate and be productive. The “SPANE” relating to affect balance while WFH was completed by 124 participants (85.7%), resulting in a mean score of 5.45 (S.D. 2.98). The SPANE relating to normal working conditions was completed by 127 participant (88.8%) resulting in a mean score of 2.70 (S.D 3.69). This indicated that while participants’ positive emotions typically predominated in both situations, they felt slightly more positive on average with WFH. Over 90% participants reported that they would take the opportunity to WFH again if it were offered. Data obtained from the open-ended questions had complimented the findings of the structure close-ended questions in the benefits of remote working and support for their health and wellbeing. The open-ended questions had provided additional information on challenges which the participants encountered during the WFH experience and their suggested preference to sustain this workplace practice. Conclusions This study highlighted factors that impacted workers’ work processes, productivity, physical and mental health well-being while WFH and provided a foundation for considering how to best support a positive WFH experience.
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Affiliation(s)
- Josephine Sau Fan Chow
- South Western Sydney Local Health District, 52 Scrivener St, Warwick Farm, Sydney, NSW, 2170, Australia. .,The University of Sydney, Sydney, Australia. .,The University of New South Wales, Sydney, Australia. .,Western Sydney University, Sydney, Australia.
| | - Dimetrious Palamidas
- South Western Sydney Local Health District, 52 Scrivener St, Warwick Farm, Sydney, NSW, 2170, Australia
| | - Sonia Marshall
- South Western Sydney Local Health District, 52 Scrivener St, Warwick Farm, Sydney, NSW, 2170, Australia
| | - Wendy Loomes
- South Western Sydney Local Health District, 52 Scrivener St, Warwick Farm, Sydney, NSW, 2170, Australia
| | - Suzie Snook
- South Western Sydney Local Health District, 52 Scrivener St, Warwick Farm, Sydney, NSW, 2170, Australia
| | - Rebecca Leon
- South Western Sydney Local Health District, 52 Scrivener St, Warwick Farm, Sydney, NSW, 2170, Australia.,University of Tasmania, Hobart, Australia
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Chow JSF, Barclay G, Harlum J, Swierczynski J, Jobburn K, Agar M. Palliative Care Home Support Packages (PEACH): a carer cross-sectional survey. BMJ Support Palliat Care 2021; 12:e68-e74. [PMID: 33579795 DOI: 10.1136/bmjspcare-2020-002294] [Citation(s) in RCA: 0] [Impact Index Per Article: 0] [Reference Citation Analysis] [What about the content of this article? (0)] [Affiliation(s)] [Abstract] [Key Words] [Track Full Text] [Journal Information] [Subscribe] [Scholar Register] [Received: 03/13/2020] [Revised: 11/15/2020] [Accepted: 11/17/2020] [Indexed: 11/04/2022]
Abstract
BACKGROUND In December 2013, a partnership between five local health districts and a non-governmental organisation implemented the Palliative Care Home Support Packages (PEACH) Program. The PEACH Program aims to support palliative care clients in their last days of life at their own home. This study sought to evaluate the quality of care delivered by the service from the perspective of clients' primary carers. METHODS A letter was sent to carers of clients 6-10 weeks after the client's death, inviting them to participate in an anonymous survey. The survey measured the level of satisfaction on various aspects of the service using FAMCARE and Likert scales, and invited for comments about the care received and suggestions for improvement. RESULTS Out of 17 aspects of care provided by the PEACH Program, 13 were scored with 'exceptional' or 'acceptable performance'. The highest satisfaction was observed in meeting clients' physical needs and providing pain relief. The most dissatisfaction was observed in addressing spiritual matters, family conferences and information about treatment side effects. Ninety-five per cent of responses were either 'satisfied' or 'very satisfied' with the overall care provided at home during the last week of the client's life. CONCLUSION The results of this research provide further evidence to the field of what constitutes a good home death and the support mechanisms required to enable this. The results also have strong implications on how local services provided by the PEACH Program are delivered in the future.
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Affiliation(s)
- Josephine Sau Fan Chow
- Clinical Innovation and Business Unit, South Western Sydney Local Health District, Liverpool, New South Wales, Australia
| | - Greg Barclay
- Palliative Care, Illawarra Shoalhaven Local Health District, Wollongong, New South Wales, Australia
| | - Janeane Harlum
- Palliative Care, South Western Sydney Local Health District, Liverpool, New South Wales, Australia
| | - Jolanta Swierczynski
- Social Work, South Western Sydney Local Health District, Fairfield, New South Wales, Australia
| | - Kim Jobburn
- Clinical Innovation and Business Unit, South Western Sydney Local Health District, Liverpool, New South Wales, Australia
| | - Meera Agar
- South Western Sydney Local Health District, Liverpool, New South Wales, Australia
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Sau Fan Chow J, Jobburn K, Chapman M, Suranyi M. RENEW-a renal redesign project in predialysis patient care. Clin Kidney J 2016; 9:748-54. [PMID: 27679723 PMCID: PMC5036908 DOI: 10.1093/ckj/sfw081] [Citation(s) in RCA: 1] [Impact Index Per Article: 0.1] [Reference Citation Analysis] [What about the content of this article? (0)] [Affiliation(s)] [Abstract] [Key Words] [Track Full Text] [Download PDF] [Figures] [Journal Information] [Subscribe] [Scholar Register] [Received: 03/12/2016] [Accepted: 07/06/2016] [Indexed: 12/02/2022] Open
Abstract
Background An ageing population and geographical growth, along with an increase in the number of people that reside in specific location, are increasing the demand for renal replacement therapies. Hospital-based haemodialysis units are struggling to cope with the associated physical, staffing and cost demands. Home-based dialysis therapies are known to be more cost effective with superior social, physical health and survival outcomes. Methods ‘RENEW, a renal redesign project, examined the pre-dialysis health care experience of renal patients to find opportunities to improve patient care outcomes and increase the uptake of home-based dialysis therapies. This article details two crucial parts of the approach to change management: (i) diagnostics—an inclusive, client focused, multidisciplinary approach to identify issues relating to the pre-dialysis journey—and (ii) solution design—an inclusive problem-solving approach to identify and marry solutions to the issues identified during diagnostics. Results Based on feedback from patients/caregivers and staff interviews, utilizing a clinical redesign methodology, a new model of care was developed, implemented and subsequently embedded into clinical practice. The results have been evident via improved care coordination, enhanced patient preparation for dialysis, improved patient psychosocial welfare and, importantly, an increased number of patients planned for and commencing home dialysis. This has empowered patients by giving them the confidence, knowledge and skills to be actively engaged in their own care. The project resulted in significant expenditure avoidance. Conclusion Change management strategies with successful implementation are vital components of evolving clinical practice to achieve both clinical and organizational goals.
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Affiliation(s)
- Josephine Sau Fan Chow
- Clinical Innovation & Business Unit, South Western Sydney Local Health District, Clinical Stream Office, Liverpool Hospital,Reception Point 101, Clinical Building, Locked Bag 7103, BC1871, Liverpool, NSW 2170, Australia; University of Sydney, Sydney, NSW, Australia; University of Tasmania, Hobart, TAS, Australia
| | - Kim Jobburn
- Clinical Innovation & Business Unit , South Western Sydney Local Health District, Clinical Stream Office, Liverpool Hospital, Reception Point 101, Clinical Building, Locked Bag 7103, BC1871, Liverpool, NSW 2170 , Australia
| | - Margaret Chapman
- Clinical Innovation & Business Unit , South Western Sydney Local Health District, Clinical Stream Office, Liverpool Hospital, Reception Point 101, Clinical Building, Locked Bag 7103, BC1871, Liverpool, NSW 2170 , Australia
| | - Michael Suranyi
- Clinical Innovation & Business Unit, South Western Sydney Local Health District, Clinical Stream Office, Liverpool Hospital,Reception Point 101, Clinical Building, Locked Bag 7103, BC1871, Liverpool, NSW 2170, Australia; University of New South Wales, Sydney, NSW, Australia
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Chow JSF, Rayment G, Britos V, Cleland B, Suranyi M. CHANGE PROCESS DURING SYNCHRONISED CONVERSION TO A ONCE-MONTHLY ERYTHROPOIESIS-STIMULATING AGENT (ESA) ADMINISTRATION AT A SINGLE SATELLITE HAEMODIALYSIS UNIT. J Ren Care 2012; 38:191-201. [DOI: 10.1111/j.1755-6686.2012.00318.x] [Citation(s) in RCA: 2] [Impact Index Per Article: 0.2] [Reference Citation Analysis] [What about the content of this article? (0)] [Track Full Text] [Journal Information] [Subscribe] [Scholar Register] [Indexed: 01/27/2023]
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