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Harrison JD, Weiss R, Radhakrishnan NS, Hanson C, Carnie MB, Evans P, Banta J, Symczak G, Ziegler G, Holmes D, Michel-Leconte SJ, Rogers B, Wurst M, Alikhaani J, Davis C, Lee T, Schnipper JL, Auerbach AD, Romond J. A Patient-Centered Environmental Scan of Inpatient Visitor Policies During the COVID-19 Pandemic. J Patient Exp 2021; 8:23743735211049646. [PMID: 34712784 PMCID: PMC8547154 DOI: 10.1177/23743735211049646] [Citation(s) in RCA: 3] [Impact Index Per Article: 1.0] [Reference Citation Analysis] [What about the content of this article? (0)] [Affiliation(s)] [Abstract] [Key Words] [Track Full Text] [Download PDF] [Figures] [Journal Information] [Subscribe] [Scholar Register] [Indexed: 11/15/2022] Open
Abstract
Researchers and patients conducted an environmental scan of policy documents and public-facing websites and abstracted data to describe COVID-19 adult inpatient visitor restrictions at 70 academic medical centers. We identified variations in how centers described and operationalized visitor policies. Then, we used the nominal group technique process to identify patient-centered information gaps in visitor policies and provide key recommendations for improvement. Recommendations were categorized into the following domains: 1) provision of comprehensive, consistent, and clear information; 2) accessible information for patients with limited English proficiency and health literacy; 3) COVID-19 related considerations; and 4) care team member methods of communication.
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Affiliation(s)
- James D Harrison
- Division of Hospital Medicine, University of California San Francisco, San Francisco, CA, USA
| | - Rachel Weiss
- Department of Medicine, University of Virginia School of Medicine, Charlottesville, VA, USA
| | | | - Catherine Hanson
- Office of Patient Experience, University of Miami Health System, Miami, FL, USA.,Hospital Medicine Reengineering Network (HOMERuN) Patient & Family Advisory Council (PFAC), San Francisco, CA, USA
| | - Martha B Carnie
- Hospital Medicine Reengineering Network (HOMERuN) Patient & Family Advisory Council (PFAC), San Francisco, CA, USA.,Center for Patient & Families, Brigham and Women's Hospital, Boston, MA, USA
| | - Patricia Evans
- Hospital Medicine Reengineering Network (HOMERuN) Patient & Family Advisory Council (PFAC), San Francisco, CA, USA
| | - Jim Banta
- Hospital Medicine Reengineering Network (HOMERuN) Patient & Family Advisory Council (PFAC), San Francisco, CA, USA
| | - Gina Symczak
- Hospital Medicine Reengineering Network (HOMERuN) Patient & Family Advisory Council (PFAC), San Francisco, CA, USA
| | - Georgiann Ziegler
- Hospital Medicine Reengineering Network (HOMERuN) Patient & Family Advisory Council (PFAC), San Francisco, CA, USA
| | - D'Anna Holmes
- Hospital Medicine Reengineering Network (HOMERuN) Patient & Family Advisory Council (PFAC), San Francisco, CA, USA.,Astellas Pharma Inc, Northbrook, IL, USA
| | - Safia J Michel-Leconte
- Office of Patient Experience, University of Miami Health System, Miami, FL, USA.,Hospital Medicine Reengineering Network (HOMERuN) Patient & Family Advisory Council (PFAC), San Francisco, CA, USA
| | - Beverly Rogers
- Hospital Medicine Reengineering Network (HOMERuN) Patient & Family Advisory Council (PFAC), San Francisco, CA, USA
| | - Melissa Wurst
- Hospital Medicine Reengineering Network (HOMERuN) Patient & Family Advisory Council (PFAC), San Francisco, CA, USA
| | - Jacqueline Alikhaani
- Hospital Medicine Reengineering Network (HOMERuN) Patient & Family Advisory Council (PFAC), San Francisco, CA, USA
| | - Clark Davis
- Brigham Health Hospital Medicine Unit, Division of General Internal Medicine and Primary Care, Brigham and Women's Hospital; Harvard Medical School, Boston, MA, USA
| | - Tiffany Lee
- Division of Hospital Medicine, University of California San Francisco, San Francisco, CA, USA
| | - Jeffrey L Schnipper
- Brigham Health Hospital Medicine Unit, Division of General Internal Medicine and Primary Care, Brigham and Women's Hospital; Harvard Medical School, Boston, MA, USA
| | - Andrew D Auerbach
- Division of Hospital Medicine, University of California San Francisco, San Francisco, CA, USA
| | - John Romond
- University of Kentucky College of Medicine, Lexington, KY, USA
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