Primary healthcare managers' perceptions of management competencies at different management levels in digital health services: secondary analysis

PURPOSE

The purpose of this study is to describe primary health-care managers' perceptions of management competencies at different management levels in digital health services using the management competency assessment program as a framework.

DESIGN/METHODOLOGY/APPROACH

A secondary analysis study involving 21 semi-structured individual interviews was conducted among Finnish primary health-care managers at different management levels (frontline, middle and senior). The deductive framework method was used to analyze the data.

FINDINGS

Similarities and differences were found in management competencies between different levels of management. Competencies related to the use of digitalization were highlighted by managers at all management levels. Managers at all management levels were involved in developing digital solutions and supporting employees in using digital solutions in their work. Frontline and middle managers emphasized more issues related to day-to-day management and communication with employees, whereas senior managers highlighted the management of large entities.

RESEARCH LIMITATIONS/IMPLICATIONS

In the secondary analysis, data were used for purposes other than originally intended. Therefore, the data are subject to limitations of the methodology applied and should be transferred to other contexts with caution.

PRACTICAL IMPLICATIONS

Identifying the management competencies needed to manage digital health services is important to target managers' training according to needs in the future.

SOCIAL IMPLICATIONS

The results could be used to develop the management of digital health services, as well as improve digital health services and their deployment.

ORIGINALITY/VALUE

Previous literature mostly examined managers' informatics competencies and paid little attention to other management competencies. This study discusses more broadly the management competencies that digital health services require from managers at different levels of management.

Not just about representative: When democracy needs females and their competency to run Indonesian government public relations to management level

The democratic era has promoted transparency, public participation, and open access on public information, therefore, public relations is considered an integral part of the democratic process. The study is not only about genders representation, but also the outcome of involving genders and their competence in managerial positions. This study aims to portray the outcome of employing male and female and their competency in managing government public relations in Indonesia. An online survey on 102 public relations practitioners from various government institutions. Data were analyzed using descriptive statistics and univariate formula. The research reveals that government public relations have applied two-way communication models and resulted in an excellent outcome on Indonesian democratization. The findings affirm that the emerging democracy has encouraged effective practices and challenge public information, the previous model that government institutions provided. Results show different outcomes on two-way communication when male or female manages the model. On the managerial level, the female practitioners have proper competence implement the model at a higher level than males. Since gender issue in government public relations practices has been little investigated, this study recommends the Indonesian governments to provide more opportunities for female practitioners as part of the top management in public relations divisions. The government needs to change its mind-set that gender issue takes into account not only representativeness but also their competence.

Demographic Variables and Its Effect on Emotional Intelligence: A Study on Indian Service Sector Employees

In past few decades, emotional intelligence (EI) has gained much popularity worldwide. Intelligence quotient alone is not enough in today's age for achieving success and hence for developing a person's ability, the fields of psychology and neurosciences have highlighted the importance of EI, which is a person's response toward feelings and emotions. In this study, relationship of various demographic variables with EI, as measured by Trait Emotional Intelligence Questionnaire-Short Form, has been highlighted. The study has been conducted on a sample of 424 employees belonging to the Indian service sector. The results showed that demographic variables have an impact over EI. Organizations can take a cue from the study and adhere to diversity management practices to ensure financial gains and growth.