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Gusoff G, Ringel JB, Bensson-Ravunniarath M, Wiggins F, Lee A, Espinosa CG, Avgar AC, Sarkisian C, Sterling MR. Having a Say in Patient Care: Factors Associated with High and Low Voice among Home Care Workers. J Am Med Dir Assoc 2024; 25:737-743.e2. [PMID: 38432645 DOI: 10.1016/j.jamda.2024.01.021] [Citation(s) in RCA: 0] [Impact Index Per Article: 0] [Reference Citation Analysis] [What about the content of this article? (0)] [Affiliation(s)] [Abstract] [Key Words] [MESH Headings] [Track Full Text] [Journal Information] [Subscribe] [Scholar Register] [Received: 08/28/2023] [Revised: 01/22/2024] [Accepted: 01/25/2024] [Indexed: 03/05/2024]
Abstract
OBJECTIVES To identify factors associated with high and low "voice"-or level of input in patient care decisions-among home care workers (HCWs), an often marginalized workforce that provides care in the home to older adults and those with chronic conditions. DESIGN We conducted a secondary analysis of data from a cross-sectional survey assessing experiences of HCWs in caring for adults with heart failure. The survey measured HCWs' voice using a validated, 5-item instrument. SETTING AND PARTICIPANTS The survey was conducted virtually from June 2020 to July 2021 in partnership with the 1199 Service Employees International Union (1199SEIU) Training and Employment Funds, a union labor management fund. English- or Spanish-speaking HCWs employed by a certified or licensed home care agency in New York, NY, were eligible. METHODS HCW voice was the main outcome of interest, which we assessed by tertiles (low, medium, and high, with medium as the referent group). Using multinominal logistic regression, we calculated odds ratios (ORs) and 95% CIs for the relationship between participant characteristics and low and high levels of voice. RESULTS The 261 HCWs had a mean age of 48.4 years (SD 11.9), 96.6% were female, and 44.2% identified as Hispanic. A total of 38.7% had low voice, 37.9% had medium voice, and 23.4% had high voice. In the adjusted model, factors associated with low voice included Spanish as a primary language (OR 3.71, P = .001), depersonalization-related burnout (OR 1.14, P = .04), and knowing which doctor to call (OR 0.19, P < .001). Factors associated with high voice included Spanish as a primary language (OR 2.61, P = .04) and job satisfaction (OR 1.22, P = .001). CONCLUSIONS AND IMPLICATIONS Organizational factors such as team communication practices-including among non-English speakers-may play an important role in HCW voice. Improving HCW voice may help retain HCWs in the workforce, but future research is needed to evaluate this.
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Affiliation(s)
- Geoffrey Gusoff
- National Clinician Scholars Program, University of California, Los Angeles, CA, USA; Department of Family Medicine, David Geffen School of Medicine, University of California, Los Angeles, CA, USA.
| | | | | | - Faith Wiggins
- 1199SEIU Training and Employment Fund, New York, NY, USA
| | - Ann Lee
- 1199SEIU Training and Employment Fund, New York, NY, USA
| | - Cisco G Espinosa
- Department of Medicine, Weill Cornell Medicine, New York, NY, USA
| | | | - Catherine Sarkisian
- Department of Medicine, David Geffen School of Medicine, UCLA, Los Angeles, CA, USA; VA Greater Los Angeles Healthcare System Geriatric Research Education and Clinical Center, Los Angeles, CA, USA
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Feldman PH, Barrón Y, Onorato N, Russell D, Sterling MR, McDonald M. Covid-19: Home Health Aides' Perceived Preparedness and Self-Reported Availability for Work: Six Month Survey Results. New Solut 2023; 33:130-148. [PMID: 37670604 DOI: 10.1177/10482911231199449] [Citation(s) in RCA: 0] [Impact Index Per Article: 0] [Reference Citation Analysis] [What about the content of this article? (0)] [Affiliation(s)] [Abstract] [Key Words] [MESH Headings] [Grants] [Track Full Text] [Journal Information] [Subscribe] [Scholar Register] [Indexed: 09/07/2023]
Abstract
Throughout the COVID-19 pandemic New York City home health aides continuously provided care, including to patients actively infected or recovering from COVID-19. Analyzing survey data from 1316 aides, we examined factors associated with perceptions of how well their employer prepared them for COVID-19 and their self-reported availability for work (did they "call out" more than usual). Organizational work environment and COVID-19-related supports were predominant predictors of self-reported perceptions of preparedness. Worker characteristics and COVID-19-related stressors were predominant predictors of self-reported availability. Mental distress, satisfaction with employer communications, and satisfaction with supervisor instructions were significantly associated with both outcomes. The study uniquely describes self-reported perceptions of preparedness and availability as two separate worker outcomes potentially modifiable by different interventions. Better public health emergency training and adequate protective equipment may increase aides' perceived preparedness; more household supports could facilitate their availability. More effective employer communications and mental health initiatives could potentially improve both outcomes. Industry collaboration and systemic changes in federal, state, and local policies should enhance intervention impacts.
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Affiliation(s)
- Penny H Feldman
- Center for Home Care Policy and Research, VNS Health, New York, NY, USA
| | - Yolanda Barrón
- Center for Home Care Policy and Research, VNS Health, New York, NY, USA
| | - Nicole Onorato
- Center for Home Care Policy and Research, VNS Health, New York, NY, USA
| | - David Russell
- Center for Home Care Policy and Research, VNS Health, New York, NY, USA
- Department of Sociology, Appalachian State University, Boone, NC, USA
| | - Madeline R Sterling
- Department of Medicine, Cornell University, New York, NY, USA
- Division of General Internal Medicine, Weill Cornell Medicine, New York, NY, USA
| | - Margaret McDonald
- Center for Home Care Policy and Research, VNS Health, New York, NY, USA
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Singh S. Supporting an Invisible Workforce: The Case for the Creation of the Home Healthcare Workers Support Act. Am J Law Med 2023; 49:349-358. [PMID: 38344783 DOI: 10.1017/amj.2023.36] [Citation(s) in RCA: 0] [Impact Index Per Article: 0] [Reference Citation Analysis] [What about the content of this article? (0)] [Affiliation(s)] [Abstract] [Key Words] [MESH Headings] [Track Full Text] [Subscribe] [Scholar Register] [Indexed: 02/15/2024]
Abstract
This Article seeks to synthesize academic research on home healthcare workers during the COVID-19 pandemic to understand how their workplace challenges were magnified. Crisis communication researchers note that a crisis provides both opportunities and threats for growth. This Article argues that many of the issues that have impacted home healthcare workers have always been present, but the pandemic allows policy makers the ability to see them clearly because the pandemic brought a spotlight to the issues that home healthcare workers face on a daily basis. Consequently, the author employed a narrative analysis of the literature concerning home healthcare workers during the pandemic to understand how the pandemic exacerbated structural issues that led to an increase in mental health difficulties for this population. By understanding how the pandemic exacerbated mental health issues, policy makers can craft solutions that can withstand the next public health crisis which will undoubtedly impact the most disenfranchised.
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Affiliation(s)
- Sabrina Singh
- School of Communication & Information, Rutgers University, New Brunswick, NJ, USA
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Gleason HP, Miller EA, Boerner K. Focusing on the Positive: Home Health Aides' Desire for Autonomy and Control. J Appl Gerontol 2023; 42:728-736. [PMID: 36523133 DOI: 10.1177/07334648221145177] [Citation(s) in RCA: 0] [Impact Index Per Article: 0] [Reference Citation Analysis] [What about the content of this article? (0)] [Affiliation(s)] [Abstract] [Key Words] [Track Full Text] [Journal Information] [Subscribe] [Scholar Register] [Indexed: 12/23/2022] Open
Abstract
Home Health Aides (HHAs) are one of the fastest growing workforces in the country, yet the industry struggles to recruit and retain workers. This study explored HHAs' experiences with the level of control, autonomy, and decision-making authority in their work. Six focus groups with 37 HHAs were conducted in Massachusetts. Findings showed that HHAs viewed control as a positive job characteristic, which attracted them to and led them to remain in the position. Positive benefits included having control over client selection, location, hours, and the ability to determine their day-to-day tasks and schedules. The study results highlight the value that HHAs place on autonomy and control and the potential benefit that these job qualities have for greater recruitment and retention of these workers. Amplifying control by bolstering training and expanding scope of practice may entice new individuals to pursue a HHA career and help maintain those currently in the position.
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Affiliation(s)
- Hayley P Gleason
- 50252Colorado Department of Health Care Policy & Financing, Denver, CO, USA
| | - Edward Alan Miller
- Department of Gerontology and Gerontology Institute, John W. McCormack Graduate School of Policy & Global Studies, 14708University of Massachusetts Boston, Boston, MA, USA.,Department of Health Services, Policy and Practice, and Center for Gerontology and Healthcare Research, School of Public Health, Brown University, Providence, RI, USA
| | - Kathrin Boerner
- Department of Gerontology and Gerontology Institute, John W. McCormack Graduate School of Policy & Global Studies, 14708University of Massachusetts Boston, Boston, MA, USA
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Kuo EFC, Cho J, Olaye I, Delgado D, Dell N, Sterling MR. Understanding the Technological Landscape of Home Health Aides: Scoping Literature Review and a Landscape Analysis of Existing mHealth Apps. J Med Internet Res 2022; 24:e39997. [PMID: 36176033 PMCID: PMC9700235 DOI: 10.2196/39997] [Citation(s) in RCA: 0] [Impact Index Per Article: 0] [Reference Citation Analysis] [What about the content of this article? (0)] [Affiliation(s)] [Abstract] [Key Words] [MESH Headings] [Grants] [Track Full Text] [Journal Information] [Subscribe] [Scholar Register] [Received: 06/06/2022] [Revised: 07/08/2022] [Accepted: 09/28/2022] [Indexed: 11/13/2022] Open
Abstract
BACKGROUND Home health aides (HHAs) provide necessary hands-on care to older adults and those with chronic conditions in their homes. Despite their integral role, HHAs experience numerous challenges in their work, including their ability to communicate with other health care professionals about patient care while caring for patients and access to educational resources. Although technological interventions have the potential to address these challenges, little is known about the technological landscape and existing technology-based interventions designed for and used by this workforce. OBJECTIVE We conducted a scoping review of the scientific literature to identify existing studies that have described, designed, deployed, or tested technology-based tools and apps intended for use by HHAs to care for patients at home. To complement our literature review, we conducted a landscape analysis of existing mobile apps intended for HHAs providing in-home care. METHODS We searched the following databases from their inception to October 2020: Ovid MEDLINE, Ovid Embase, Cochrane Library, and CINAHL (EBSCO). A total of 3 researchers screened the yield using prespecified inclusion and exclusion criteria. In addition, 4 researchers independently reviewed these articles, and a fifth researcher arbitrated when needed. Among studies that met the inclusion criteria, data were extracted and summarized narratively. An analysis of mobile health apps designed for HHAs was performed using a predefined set of terms to search Google Play and Apple App stores. Overall, 2 researchers independently screened the resulting apps, and those that met the inclusion criteria were categorized according to their intended purpose and functionality. RESULTS Of the 8643 studies retrieved, 182 (2.11%) underwent full-text review, and 4.9% (9/182) met our inclusion criteria. Approximately half (4/9, 44%) of the studies were descriptive in nature, proposing technology-based systems (eg, web portals and dashboards) or prototypes without a technical or user-based evaluation of the technology. In most (7/9, 78%) papers, HHAs were just one of several users and not the sole or primary intended users of the technology. Our review of mobile apps yielded 166 Android and iOS apps, of which 48 (29%) met the inclusion criteria. These apps provided HHAs with one or more of the following functions: electronic visit verification (29/48, 60%), clocking in and out (23/48, 48%), documentation (22/48, 46%), task checklist (19/48, 40%), communication between HHA and agency (14/48, 29%), patient information (6/48, 13%), resources (5/48, 10%), and communication between HHA and patients (4/48, 8%). Of the 48 apps, 25 (52%) performed monitoring functions, 4 (8%) performed supporting functions, and 19 (40%) performed both. CONCLUSIONS A limited number of studies and mobile apps have been designed to support HHAs in their work. Further research and rigorous evaluation of technology-based tools are needed to assess their impact on the work HHAs provide in patient's homes.
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Affiliation(s)
- Elizabeth Fong-Chy Kuo
- Department of Information Science, Jacobs Technion-Cornell Institute, Cornell Tech, New York, NY, United States
| | - Jacklyn Cho
- Division of General Internal Medicine, Department of Medicine, Weill Cornell Medicine, New York, NY, United States
| | - Iredia Olaye
- Division of General Internal Medicine, Department of Medicine, Weill Cornell Medicine, New York, NY, United States
| | - Diana Delgado
- Division of General Internal Medicine, Department of Medicine, Weill Cornell Medicine, New York, NY, United States
| | - Nicola Dell
- Department of Information Science, Jacobs Technion-Cornell Institute, Cornell Tech, New York, NY, United States
| | - Madeline R Sterling
- Division of General Internal Medicine, Department of Medicine, Weill Cornell Medicine, New York, NY, United States
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6
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Franzosa E, Judon KM, Gottesman EM, Koufacos NS, Runels T, Augustine M, Hartmann CW, Boockvar KS. Home Health Aides' Increased Role in Supporting Older Veterans and Primary Healthcare Teams During COVID-19: a Qualitative Analysis. J Gen Intern Med 2022; 37:1830-1837. [PMID: 35319082 PMCID: PMC8939490 DOI: 10.1007/s11606-021-07271-w] [Citation(s) in RCA: 3] [Impact Index Per Article: 1.5] [Reference Citation Analysis] [What about the content of this article? (0)] [Affiliation(s)] [Abstract] [Key Words] [MESH Headings] [Grants] [Track Full Text] [Download PDF] [Figures] [Journal Information] [Submit a Manuscript] [Subscribe] [Scholar Register] [Received: 07/22/2021] [Accepted: 11/02/2021] [Indexed: 11/24/2022]
Abstract
BACKGROUND Home health aides are important but often overlooked members of care teams, providing functional and emotional support to patients. These services became increasingly important during the COVID-19 pandemic as older adults faced disruptions in in-person medical services and family caregiving. Understanding how aides supported healthcare teams is important for informing emergency planning and better integrating home health services with primary care. OBJECTIVE To describe aides' roles in supporting veterans and working with primary care teams during COVID-19 and identify COVID-related changes in tasks. DESIGN Semi-structured interviews. PARTICIPANTS Eight home health aides, 6 home health agency administrators, and 9 primary care team members (3 RNs, 3 social workers, 3 MDs) serving veterans at a large, urban, Veterans Affairs medical center. APPROACH Combined deductive and inductive analysis to identify a priori concepts (aide roles; changes in tasks and new tasks during COVID-19) and emergent ideas. Aide, administrator, and provider interviews were analyzed separately and compared and contrasted to highlight emergent themes and divergent perspectives. KEY RESULTS Participants reported an increase in the volume and intensity of tasks that aides performed during the pandemic, as well as the shifting of some tasks from the medical care team and family caregivers to the aide. Four main themes emerged around aides' roles in the care team during COVID-19: (1) aides as physically present "boots on the ground" during medical and caregiving disruptions, (2) aides as care coordination support, (3) aides as mental health support, and (4) intensification of aides' work. CONCLUSIONS Home health aides played a central role in coordinating care during the COVID-19 pandemic, providing hands-on functional, medical, and emotional support. Integrating aides more formally into healthcare teams and expanding their scope of practice in times of crisis and beyond may improve care coordination for older veterans.
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Affiliation(s)
- Emily Franzosa
- Geriatric Research, Education and Clinical Center (GRECC), James J. Peters VA Medical Center, Bronx, NY, USA.
- Brookdale Department of Geriatrics and Palliative Medicine, Icahn School of Medicine at Mount Sinai, New York, NY, USA.
| | - Kimberly M Judon
- Geriatric Research, Education and Clinical Center (GRECC), James J. Peters VA Medical Center, Bronx, NY, USA
| | - Eve M Gottesman
- Geriatric Research, Education and Clinical Center (GRECC), James J. Peters VA Medical Center, Bronx, NY, USA
| | - Nicholas S Koufacos
- Geriatric Research, Education and Clinical Center (GRECC), James J. Peters VA Medical Center, Bronx, NY, USA
| | - Tessa Runels
- Pain, Research, Informatics, Medical Comorbidities, and Education (PRIME) Center, VA Connecticut Healthcare System, West Haven, CT, USA
| | - Matthew Augustine
- Geriatric Research, Education and Clinical Center (GRECC), James J. Peters VA Medical Center, Bronx, NY, USA
- Department of Medicine, Icahn School of Medicine at Mount Sinai, New York, NY, USA
| | - Christine W Hartmann
- Bedford VA Healthcare System, Bedford, MA, USA
- Department of Public Health, Zuckerberg College of Health Sciences, University of Massachusetts Lowell, Lowell, MA, USA
| | - Kenneth S Boockvar
- Geriatric Research, Education and Clinical Center (GRECC), James J. Peters VA Medical Center, Bronx, NY, USA
- Brookdale Department of Geriatrics and Palliative Medicine, Icahn School of Medicine at Mount Sinai, New York, NY, USA
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7
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Russell D, Fong MC, Gao O, Lowenstein D, Haas M, Wiggins F, Brickner C, Franzosa E. Formative Evaluation of a Workforce Investment Organization to Provide Scaled Training for Home Health Aides Serving Managed Long-Term Care Plan Clients in New York State. J Appl Gerontol 2022; 41:1710-1721. [PMID: 35420904 DOI: 10.1177/07334648221084182] [Citation(s) in RCA: 2] [Impact Index Per Article: 1.0] [Reference Citation Analysis] [What about the content of this article? (0)] [Affiliation(s)] [Abstract] [Key Words] [Track Full Text] [Journal Information] [Subscribe] [Scholar Register] [Indexed: 11/17/2022] Open
Abstract
As part of its Medicaid program restructuring, New York State funded 11 Workforce Investment Organizations (WIO) to support training initiatives for the long-term care workforce. Focusing on one WIO, this formative evaluation examined quality improvement training programs delivered to 11,163 Home Health Aides employed by home care agencies serving clients of Managed Long-Term Care plans. Results are presented from a thematic analysis of qualitative interviews with organizational and program stakeholders examining contextual factors influencing program objectives, implementation, barriers and facilitators, and perceived outcomes. Findings suggested that WIO training programs were implemented during a period of shifting organizational strategies alongside value-based payment reforms and challenges to aide recruitment and retention. Stakeholders appraised WIO training programs positively and valued program flexibility and facilitation of communication and collaboration between agencies and plans. However, delivery and implementation challenges existed, and industry-wide structural fragmentation led stakeholders to question the WIO's larger impact.
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Affiliation(s)
- David Russell
- Department of Sociology, 1801Appalachian State University, Boone, NC, USA.,Center for Home Care Policy & Research, 44198Visiting Nurse Service of New York, New York, NY, USA
| | - Mei-Chia Fong
- Business Intelligence and Analytics, 44198Visiting Nurse Service of New York, New York, NY, USA
| | - Oude Gao
- Business Intelligence and Analytics, 44198Visiting Nurse Service of New York, New York, NY, USA
| | - Dan Lowenstein
- Business Intelligence and Analytics, 44198Visiting Nurse Service of New York, New York, NY, USA
| | - Marian Haas
- Business Intelligence and Analytics, 44198Visiting Nurse Service of New York, New York, NY, USA
| | - Faith Wiggins
- 1199SEIU Home Care Industry Education Fund, New York, NY, USA
| | - Carlin Brickner
- Business Intelligence and Analytics, 44198Visiting Nurse Service of New York, New York, NY, USA
| | - Emily Franzosa
- Geriatric Research Education and Clinical Center (GRECC), 20071James J Peters VA Medical Center, Bronx, NY, USA.,Icahn School of Medicine at Mount Sinai, New York, NY, USA
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8
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Pinto S, Ma C, Wiggins F, Ecker S, Obodai M, Sterling M. Forgotten Front Line: Understanding the Needs of Unionized Home Health Aides in Downstate New York During the COVID-19 Pandemic. New Solut 2021; 31:460-468. [PMID: 34846212 DOI: 10.1177/10482911211058839] [Citation(s) in RCA: 2] [Impact Index Per Article: 0.7] [Reference Citation Analysis] [What about the content of this article? (0)] [Affiliation(s)] [Abstract] [Key Words] [Track Full Text] [Journal Information] [Subscribe] [Scholar Register] [Indexed: 02/02/2023]
Abstract
During the coronavirus disease 2019 (COVID-19) pandemic, home health aides (HHAs) provided daily medical and personal care to community-dwelling older adults and those with chronic conditions. Prior qualitative studies have found that providing care during COVID-19 left HHAs susceptible to physical, financial, and emotional risks. However, limited quantitative data exist The objective of this study was to assess the impact of COVID-19 on HHAs and to understand the challenges and opportunities for current and future pandemic planning. A cross-sectional survey of 256 HHAs in the downstate New York region was conducted by telephone in English, French Creole, Chine, Spanish, and Russian between August and November 2020. The survey found that HHAs experienced a variety of physical, financial, and emotional challenges during COVID-19. To better support this work force, action by public health officials and policymakers is warranted, particularly with respect to workplace protections and safety, mental health, compensation, and access to basic resources.
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Affiliation(s)
- Sanjay Pinto
- Worker Institute at Cornell ILR, New York, NY, USA.,1199SEIU Training and Employment Funds, New York, NY, USA
| | - Chenjuan Ma
- 15935NYU Rory Meyers College of Nursing, New York, NY, USA
| | - Faith Wiggins
- 1199SEIU Training and Employment Funds, New York, NY, USA
| | | | - Michael Obodai
- 1199SEIU Training and Employment Funds, New York, NY, USA
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9
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Jumabhoy S, Jung HY, Yu J. Characterizing the direct care health workforce in the United States, 2010-2019. J Am Geriatr Soc 2021; 70:512-521. [PMID: 34687042 DOI: 10.1111/jgs.17519] [Citation(s) in RCA: 1] [Impact Index Per Article: 0.3] [Reference Citation Analysis] [What about the content of this article? (0)] [Affiliation(s)] [Abstract] [Key Words] [Track Full Text] [Journal Information] [Subscribe] [Scholar Register] [Received: 05/14/2021] [Revised: 09/10/2021] [Accepted: 09/17/2021] [Indexed: 12/01/2022]
Abstract
BACKGROUND To describe the growth and characteristics of the direct care health workforce, encompassing home health aides, personal care aides, nursing assistants, and orderlies and psychiatric aides from 2010 to 2019 in the United States. METHODS Using nationally representative data from the 2010 to 2019 American Community Survey, we described the growth in the direct care health workforce overall and by type of direct care health worker. In addition, we examined the distribution of direct care workers by geographic region of the country, age categories, citizenship, world area of birth, income, health insurance status, and other characteristics. RESULTS From 2010 to 2019, the number of direct care health workers in the United States per 10,000 individuals decreased slightly from 135.81 in 2010 to 133.78 in 2019. Personal care aides made up 42.1% of the direct care health workforce in 2019, followed by nursing assistants (39.5%) and home health aides (16.3%). In 2019, the number of direct care health workers who were not U.S. citizens accounted for roughly 10% of all workers in each year. The relative percentage of direct care health workers that were not a citizen of the United States was highest among home health aides (16.3%). Among workers born outside of the United States, the majority were from Latin America, followed by Asia. CONCLUSION From 2010 to 2019, there was little growth in the direct care health workforce despite growing demand for direct care health workers. In the midst of the current and projected shortage of direct care health workers-particularly during the COVID-19 pandemic, longer-term solutions to improve retention of direct care health workers and increase the supply of direct care health workers may be needed.
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Affiliation(s)
- Sara Jumabhoy
- Department of Population Health Sciences, Weill Cornell Medicine, New York, New York, USA
| | - Hye-Young Jung
- Department of Population Health Sciences, Weill Cornell Medicine, New York, New York, USA
| | - Jiani Yu
- Department of Population Health Sciences, Weill Cornell Medicine, New York, New York, USA
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10
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Abstract
While there is a growing literature on home care workers, less is known about how home care companies market their services. Through a content analysis of the 19 largest U.S. home care and home health providers' websites, we examined how companies describe services, desired outcomes of care, and job responsibilities and qualifications. Companies actively market family-like relationships as central to "good care". However, companies' emphasis on unmeasurable skills such as compassion and warmth may also create exploitative work environments. Supporting "good care" requires improved data collection, industry oversight, and policy change to recognize socio-emotional care and protect a marginalized workforce.
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Affiliation(s)
- Emily Franzosa
- Brookdale Department of Geriatrics and Palliative Medicine, Icahn School of Medicine at Mount Sinai , New York, NY, USA.,Geriatric Research, Education, and Clinical Center (GRECC), James J. Peters VA Medical Center , Bronx, NY, USA
| | - Emma K Tsui
- Department of Community Health and Social Sciences, City University of New York (CUNY), Graduate School of Public Health and Health Policy , New York, NY, USA
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11
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Martínez-Linares JM, Andújar-Afán FA, Martínez-Yébenes R, López-Entrambasaguas OM. A Qualitative View of Homecare Support Workers on Unmet Health Needs of People with Dependency. Int J Environ Res Public Health 2020; 17:ijerph17093166. [PMID: 32370123 PMCID: PMC7246884 DOI: 10.3390/ijerph17093166] [Citation(s) in RCA: 2] [Impact Index Per Article: 0.5] [Reference Citation Analysis] [What about the content of this article? (0)] [Affiliation(s)] [Abstract] [Key Words] [MESH Headings] [Track Full Text] [Download PDF] [Subscribe] [Scholar Register] [Received: 03/20/2020] [Revised: 04/28/2020] [Accepted: 04/30/2020] [Indexed: 11/16/2022]
Abstract
Background: Longevity and population growth generate an increase in the number of people with dependency, who require homecare assistance to meet their health needs. Homecare support workers provide this care in Spain, and they may have unique insights into the unmet health needs of those receiving homecare assistance. The aim of this study was to determine the unmet health needs of people with dependency based on the perspective of homecare support workers. Methods: Qualitative exploratory-descriptive study. Through convenience sampling, homecare support workers from a Spanish province were selected, following inclusion and exclusion criteria. Four focus groups, transcription and thematic analyses were performed using Atlas.ti. Coding triangulation was carried out, applying criteria for scientific rigour. Results: The six themes obtained were classified into the material, psychoemotional, socioeconomical and psychosocial needs of people with dependency from the point of view of homecare support workers, along with the contributions of improvements and the need of these professionals for continuous training. Conclusions: People with dependency need complex technical assistance, materials, psychological attention due to their situation, and more effective assessments of their health and disability status. Homecare support workers perceive themselves to be essential in these assessments. They ask for psychological assistance, due to the emotional burden of their work, and believe this help would contribute to improving the quality of their service. Homecare support workers perceive that they are capable of performing their job, although they believe that some delegated activities are beyond their levels of competency.
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12
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Karlsson ND, Markkanen PK, Kriebel D, Gore RJ, Galligan CJ, Sama SR, Quinn MM. Home care aides' experiences of verbal abuse: a survey of characteristics and risk factors. Occup Environ Med 2019; 76:448-454. [PMID: 31186370 PMCID: PMC6585262 DOI: 10.1136/oemed-2018-105604] [Citation(s) in RCA: 19] [Impact Index Per Article: 3.8] [Reference Citation Analysis] [What about the content of this article? (0)] [Affiliation(s)] [Abstract] [Key Words] [MESH Headings] [Grants] [Track Full Text] [Download PDF] [Figures] [Journal Information] [Subscribe] [Scholar Register] [Received: 11/22/2018] [Revised: 03/24/2019] [Accepted: 04/15/2019] [Indexed: 11/20/2022]
Abstract
OBJECTIVE Violence from care recipients and family members, including both verbal and physical abuse, is a serious occupational hazard for healthcare and social assistance workers. Most workplace violence studies in this sector focus on hospitals and other institutional settings. This study examined verbal abuse in a large home care (HC) aide population and evaluated risk factors. METHODS We used questionnaire survey data collected as part of a larger mixed methods study of a range of working conditions among HC aides. This paper focuses on survey responses of HC aides (n=954) who reported on verbal abuse from non-family clients and their family members. Risk factors were identified in univariate and multivariable analyses. RESULTS Twenty-two per cent (n=206) of aides reported at least one incident of verbal abuse in the 12 months before the survey. Three factors were found to be important in multivariable models: clients with dementia (relative risk (RR) 1.38, 95% CI 1.07 to 1.78), homes with too little space for the aide to work (RR 1.52, 95% CI 1.17 to 1.97) and predictable work hours (RR 0.74, 95% CI 0.58 to 0.94); two additional factors were associated with verbal abuse, although not as strongly: having clients with limited mobility (RR 1.35, 95% CI 0.94 to 1.93) and an unclear plan for care delivery (RR 1.27, 95% CI 0.95 to 1.69). Aides reporting verbal abuse were 11 times as likely to also report physical abuse (RR 11.53; 95% CI 6.84 to 19.45). CONCLUSIONS Verbal abuse is common among HC aides. These findings suggest specific changes in work organisation and training that may help reduce verbal abuse.
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Affiliation(s)
- Nicole D Karlsson
- Department of Public Health, University of Massachusetts, Lowell, Massachusetts, USA
| | - Pia K Markkanen
- Department of Public Health, University of Massachusetts, Lowell, Massachusetts, USA
| | - David Kriebel
- Department of Public Health, University of Massachusetts, Lowell, Massachusetts, USA
| | - Rebecca J Gore
- Department of Biomedical Engineering, University of Massachusetts, Lowell, Massachusetts, USA
| | - Catherine J Galligan
- Department of Public Health, University of Massachusetts, Lowell, Massachusetts, USA
| | - Susan R Sama
- Department of Public Health, University of Massachusetts, Lowell, Massachusetts, USA
| | - Margaret M Quinn
- Department of Public Health, University of Massachusetts, Lowell, Massachusetts, USA
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13
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Abstract
This study investigated Home Health Aides' (HHAs) experiences in the immediate aftermath of client death. Semi-structured in-person interviews with 80 HHAs explored how notification of death and reassignment to a new client were handled. Only 42.5% of HHAs were notified of the death; 40% had to notify the agency; 17.5% were not notified at all and had a negative experience. Reassignment preferences varied, but HHAs had a better experience when their preferences were taken into consideration. Study findings suggest that more mindful approaches to transitions following client death would be valued by HHAs and could improve their work experience.
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Affiliation(s)
- Adrita Barooah
- a Department of Gerontology , John W. McCormack Graduate School of Policy and Global Studies, University of Massachusetts Boston , Boston , MA , USA
| | - Kathrin Boerner
- a Department of Gerontology , John W. McCormack Graduate School of Policy and Global Studies, University of Massachusetts Boston , Boston , MA , USA
| | - Hayley P Gleason
- a Department of Gerontology , John W. McCormack Graduate School of Policy and Global Studies, University of Massachusetts Boston , Boston , MA , USA
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14
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Abstract
Background Home care workers (HCWs), which include home health aides and personal care aides, are increasingly used by heart failure (HF) patients for post-acute care and long-term assistance. Despite their growing presence, they have largely been left out of HF research and interventions. This systematic review was aimed to 1) describe utilization patterns of HCWs by adults with HF, 2) examine the effect of HCWs on HF outcomes, and 3) review HF interventions that involve HCWs. Methods Five electronic databases (Ovid MEDLINE, Ovid EMBASE, Cochrane Library [Wiley], CINAHL [EBSCO], and AgeLine [EBSCO]) were searched from inception through August 4, 2017. The yield was screened using prespecified inclusion and exclusion criteria. Two authors independently reviewed references and a third reviewer acted as an arbitrator when needed. Data were extracted from articles that met the inclusion criteria. The Downs and Black checklist was used for quality assessment. Due to study heterogeneity, a narrative synthesis was conducted. Results Of the 7,032 studies screened, 13 underwent full-text review, and six met the inclusion criteria. Two descriptive studies found that adults with HF who live alone and have functional and cognitive deficits utilize HCWs. While three retrospective cohort studies examined the association between having an HCW post-HF hospitalization and readmission rates, their findings were conflicting. One quasi-experimental study found that an HCW-delivered educational intervention improved HF patients’ self-care abilities. Overall, despite some significant findings, the studies assessed were of poor-to-fair quality (Downs and Black score range: 10–16 [28 total points]), with most lacking methodological rigor. Conclusion Although HCWs are quite common, the literature on these paraprofessionals in HF is limited. Given the paucity of research in this area and the low quality of studies reviewed here, additional research is warranted on the potential role of HCWs in HF self-care and on outcomes among adults with HF.
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Affiliation(s)
- Madeline R Sterling
- Division of General Internal Medicine, Department of Medicine, Weill Cornell Medicine, New York, NY, USA,
| | - Amy L Shaw
- Division of Geriatrics and Palliative Medicine, Department of Medicine, Weill Cornell Medicine, New York, NY, USA
| | - Peggy Bk Leung
- Division of General Internal Medicine, Department of Medicine, Weill Cornell Medicine, New York, NY, USA,
| | - Monika M Safford
- Division of General Internal Medicine, Department of Medicine, Weill Cornell Medicine, New York, NY, USA,
| | - Christine D Jones
- Division of Hospital Medicine, University of Colorado, Denver, CO, USA
| | - Emma K Tsui
- Department of Community Health and Social Sciences, Graduate School of Public Health and Health Policy, City University of New York, New York, NY, USA
| | - Diana Delgado
- Samuel J. Wood Library and C.V. Starr Biomedical Information Center, Weill Cornell Medicine, NY, USA
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15
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Abstract
Home care payment models, quality measures, and care plans are based on physical tasks workers perform, ignoring relational care that supports clients' cognitive, emotional, and social well-being. As states seek to rein in costs and improve the efficiency and quality of care, they will need to consider how to measure and support relational care. In four focus groups ( n = 27) of unionized, agency-based New York City home health aides, workers reported aide-client relationships were a cornerstone of high-quality care, and building them required communication, respect, and going the extra mile. Since much of this care was invisible outside the worker-client relationship, aides received little supervisory support and felt excluded from the formal care team. Aligning payment models with quality requires understanding the full scope of services aides provide and a quality work environment that offers support and supervision, engages aides in patient care, and gives them a voice in policy decisions.
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Affiliation(s)
- Emily Franzosa
- 1 CUNY Graduate School of Public Health and Health Policy, New York, NY, USA
| | - Emma K Tsui
- 1 CUNY Graduate School of Public Health and Health Policy, New York, NY, USA
| | - Sherry Baron
- 2 Barry Commoner Center for Health and the Environment at 14781 Queens College , CUNY, NY, USA
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16
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Abstract
In a context of growing demand for home-based direct care services, the need to retain direct care workers (DCWs) is clear. The Patient Protection and Affordable Care Act, changes to the Fair Labor Standards Act, and state-level changes in Medicaid support for home-based care together have affected agencies that hire DCWs, with implications for an issue that affects worker satisfaction: scheduling. Many home-based aides employed by agencies cannot count on consistent or sufficient hours. Hours shortfall and instability have been recognized as important issues for retail and restaurant workers, but focused on less for care aides. This study uses semistructured interviews with agency representatives to examine these issues from an employer perspective, with a focus on how the competing influences of health care, labor, and employment policy shape scheduling and a review of how recommendations for changes in policy and practice in other sectors might apply to home care.
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Affiliation(s)
- Elizabeth Nisbet
- John Jay College of Criminal Justice, The City University of New York, New York City, USA
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17
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Mayer-Hirshfeld I, Brannan D, Murphy LA, Hecht EM, Caban-Martinez AJ. Association between positive and negative affect and musculoskeletal pain among US home health aides. Arch Environ Occup Health 2017; 73:355-359. [PMID: 28876189 DOI: 10.1080/19338244.2017.1373056] [Citation(s) in RCA: 1] [Impact Index Per Article: 0.1] [Reference Citation Analysis] [What about the content of this article? (0)] [Affiliation(s)] [Abstract] [Key Words] [MESH Headings] [Grants] [Track Full Text] [Subscribe] [Scholar Register] [Received: 05/07/2017] [Accepted: 08/25/2017] [Indexed: 06/07/2023]
Abstract
As the US population ages, there is an expected increase in demand for home health aides (HHAs); therefore, it is important to ensure their occupational well-being. Previous studies have demonstrated associations between negative emotions and musculoskeletal pain. Using survey data collected from 285 HHAs, we characterize the association between affect and musculoskeletal pain. Affect was measured using the Positive and Negative Affect Schedule, while musculoskeletal pain was measured using the Brief Pain Inventory. We found that as positive affect composite score increased, musculoskeletal pain decreased [β = -0.57, t(124) = -7.01, p < .001]. There was no significant association between the negative affect composite score and musculoskeletal pain. However, several individual moods were associated with decreased or increased pain. These data suggest that some moods may buffer against musculoskeletal pain, while others may predispose HHAs to musculoskeletal pain.
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Affiliation(s)
- Ilana Mayer-Hirshfeld
- a Division of Environment and Public Health, Department of Public Health Sciences , University of Miami, Miller School of Medicine , Miami , Florida , USA
- b Department of Medical Education , University of Miami, Miller School of Medicine , Miami , Florida , USA
| | - Debi Brannan
- c Behavioral Sciences Division , Western Oregon University , Monmouth , Oregon , USA
| | - Lauren A Murphy
- d Bouvé College of Health Sciences, Department of Physical Therapy, Movement and Rehabilitation Sciences , Northeastern University , Boston , Massachusetts , USA
| | - Eric M Hecht
- e Division of Epidemiology and Population Health Sciences, Department of Public Health Sciences , University of Miami, Miller School of Medicine , Miami , Florida, USA
| | - Alberto J Caban-Martinez
- a Division of Environment and Public Health, Department of Public Health Sciences , University of Miami, Miller School of Medicine , Miami , Florida , USA
- b Department of Medical Education , University of Miami, Miller School of Medicine , Miami , Florida , USA
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18
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Stütz T, Emsenhuber G, Huber D, Domhardt M, Tiefengrabner M, Oostingh GJ, Fötschl U, Matis N, Ginzinger S. Mobile Phone-Supported Physiotherapy for Frozen Shoulder: Feasibility Assessment Based on a Usability Study. JMIR Rehabil Assist Technol 2017; 4:e6. [PMID: 28729234 PMCID: PMC5544899 DOI: 10.2196/rehab.7085] [Citation(s) in RCA: 10] [Impact Index Per Article: 1.4] [Reference Citation Analysis] [What about the content of this article? (0)] [Affiliation(s)] [Abstract] [Key Words] [Track Full Text] [Download PDF] [Figures] [Journal Information] [Subscribe] [Scholar Register] [Received: 12/01/2016] [Revised: 12/09/2016] [Accepted: 04/29/2017] [Indexed: 11/13/2022] Open
Abstract
BACKGROUND Patients with frozen shoulder show limited shoulder mobility often accompanied by pain. Common treatment methods include physiotherapy, pain medication, administration of corticosteroids, and surgical capsulotomy. Frozen shoulder often lasts from months to years and mostly affects persons in the age group of 40 to 70 years. It severely reduces the quality of life and the ability to work. OBJECTIVE The objective of this study was to evaluate the feasibility of a mobile health (mHealth) intervention that supports patients affected by "stage two" frozen shoulder. Patients were supported with app-based exercise instructions and tools to monitor their training compliance and progress. These training compliance and progress data supplement the patients' oral reports to the physiotherapists and physicians and can assist them in therapy adjustment. METHODS In order to assess the feasibility of the mHealth intervention, a pilot study of a newly developed app for frozen shoulder patients was conducted with 5 patients for 3 weeks. The main function of the app was the instruction for exercising at home. Standardized questionnaires on usability such as System Usability Scale (SUS) and USE (Usefulness, Satisfaction, and Ease of use), and Technology Acceptance Model-2 (TAM-2) were completed by the study participants at the end of the study. Additionally, a nonstandardized questionnaire was completed by all patients. The correctness of the exercises as conducted by the patients was assessed by a physiotherapist at the end of the study. The mobility of the shoulder and pain in shoulder movement was assessed by a physiotherapist at the start and the end of the study. RESULTS The pilot study was successfully conducted, and the app was evaluated by the patients after 3 weeks. The results of the standardized questionnaires showed high acceptance (TAM-2) and high usability (SUS) of the developed app. The overall usability of the system as assessed by the SUS questionnaire was very good (an average score of 88 out of 100). The average score of the TAM-2 questionnaire on the intention to further use the app was 4.2 out of 5, which indicated that most patients would use the app if further available. The results of the USE questionnaires highlighted that the patients learned how to use the app easily (an average score of 4.2 out of 5) and were satisfied with the app (an average score of 4.7 out of 5). The frequency of app usage and training was very high based on patient reports and verified by analysis of the usage data. The patients conducted the exercises almost flawlessly. CONCLUSIONS Our results indicate the feasibility of the mHealth intervention, as the app was easy to use and frequently used by the patients. The app supported the patients' physiotherapy by providing clear exercising instructions.
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Affiliation(s)
- Thomas Stütz
- SmartHealthCheck Project, Department of Multimedia Technology, University of Applied Sciences Salzburg, Puch / Salzburg, Austria
| | - Gerlinde Emsenhuber
- SmartHealthCheck Project, Department of Multimedia Technology, University of Applied Sciences Salzburg, Puch / Salzburg, Austria
| | - Daniela Huber
- SmartHealthCheck Project, Department of Physiotherapy, University of Applied Sciences Salzburg, Puch / Salzburg, Austria
| | - Michael Domhardt
- SmartHealthCheck Project, Department of Multimedia Technology, University of Applied Sciences Salzburg, Puch / Salzburg, Austria
| | - Martin Tiefengrabner
- SmartHealthCheck Project, Department of Multimedia Technology, University of Applied Sciences Salzburg, Puch / Salzburg, Austria
| | - Gertie Janneke Oostingh
- SmartHealthCheck Project, Department of Biomedical Sciences, University of Applied Sciences Salzburg, Puch / Salzburg, Austria
| | - Ulrike Fötschl
- SmartHealthCheck Project, Department of Biomedical Sciences, University of Applied Sciences Salzburg, Puch / Salzburg, Austria
| | - Nicholas Matis
- Ambulatory Shoulder Care, Department of Orthopedics and Traumatology, University Hospital Salzburg (SALK), Salzburg, Austria
| | - Simon Ginzinger
- SmartHealthCheck Project, Department of Multimedia Technology, University of Applied Sciences Salzburg, Puch / Salzburg, Austria
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19
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Abstract
OBJECTIVES The shift towards home and community-based care, coupled with the growing prevalence of mental and behavioral health conditions, increases the demand for skilled home care workers. However, little is known about the experiences of home care aides who provide care to clients with mental and behavioral health diagnoses. The purpose of this study was to identify challenges aides face in providing care to this particular group of clients, as well as the strategies and support they utilize to complete their job responsibilities. METHODS Data from five focus groups with home care workers (N = 49) throughout Massachusetts were used to examine the experiences of home care workers providing services to adults with mental or behavioral health needs. A constant comparative method was used during analysis of the focus group transcripts. RESULTS Aides described a lack of prior-knowledge of challenging client behaviors, leaving them unprepared to deal with disruptions to care delivery. Aides feel unsafe or unsure providing care to someone with complex needs, made worse by a perceived lack of training and support from the broader care team. Aides develop unique strategies for accomplishing their work. CONCLUSION This analysis of the aide's perspective contributes valuable, and often unheard, insight to inform what we know about providing reliable, quality and safe home care to this growing group of vulnerable adults. Implications of this convergence are discussed relative to aides.
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Affiliation(s)
- Hayley P. Gleason
- Department of Gerontology, University of Massachusetts
Boston, Boston, MA, USA,Corresponding author.
| | - Caitlin E. Coyle
- Department of Health Policy & Management, School of
Public Health, Yale University, New Haven, CT, USA
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20
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Israelsson-Skogsberg Å, Lindahl B. Personal care assistants' experiences of caring for people on home mechanical ventilation. Scand J Caring Sci 2016; 31:27-36. [PMID: 27126367 DOI: 10.1111/scs.12326] [Citation(s) in RCA: 14] [Impact Index Per Article: 1.8] [Reference Citation Analysis] [What about the content of this article? (0)] [Affiliation(s)] [Abstract] [Key Words] [Track Full Text] [Journal Information] [Subscribe] [Scholar Register] [Received: 07/01/2015] [Accepted: 12/06/2015] [Indexed: 11/29/2022]
Abstract
AIM The aim of this study was to describe personal care assistants' (PCA) experiences of working with a ventilator-assisted person at home. METHODS Data were collected from fifteen audiotaped semistructured interviews with PCAs supporting a child or adult using home mechanical ventilation (HMV). Thirteen women and two men participated; their working experience with HMV users ranged from one to 17 years (median 6 years). Data were subjected to qualitative content analysis in an inductive and interpretive manner. FINDINGS Five categories emerged from the data: Being part of a complex work situation; Taking on a multidimensional responsibility; Caring carried out in someone's home; Creating boundaries in an environment with indistinct limits; and Being close to another's body and soul. CONCLUSIONS The participants felt very close to the person they worked with, both physically and emotionally. They had a great responsibility and therefore a commensurate need for support, guidance and a well-functioning organisation around the HMV user. There is international consensus that advanced home care will continue to expand and personal care assistance is key in this development. We suggest that one way to move forward for PCAs working with HMV users is to create multiprofessional teams led by a key-person who coordinates the individual needs. More research is needed within this area from a broad perspective including the HMV-assisted persons, relatives, personal care assistants and management organisations.
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Affiliation(s)
| | - Berit Lindahl
- Borås University College, Faculty of Caring Sciences, Work Life & Social Welfare, Borås, Sweden
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21
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Arlinghaus A, Caban-Martinez AJ, Marino M, Reme SE. The role of ergonomic and psychosocial workplace factors in the reporting of back injuries among U.S. home health aides. Am J Ind Med 2013; 56:1239-44. [PMID: 23804500 DOI: 10.1002/ajim.22197] [Citation(s) in RCA: 12] [Impact Index Per Article: 1.1] [Reference Citation Analysis] [What about the content of this article? (0)] [Affiliation(s)] [Abstract] [Key Words] [Track Full Text] [Journal Information] [Subscribe] [Scholar Register] [Accepted: 03/26/2013] [Indexed: 01/23/2023]
Abstract
BACKGROUND Due to the aging population and a shift to patient home care, home health aides (HHAs) are a fast-growing occupation. Since little is known about workplace risk factors for back injuries among HHAs, we examined the role of ergonomic and psychosocial factors in injury reporting among HHAs. METHODS We used the 2007 U.S. National Home Health Aide Survey data (weighted n = 160,720) to predict the risk of back injuries by use of/need for ergonomic equipment and supervisor support with logistic regression, adjusted for socio-demographic variables. RESULTS The annual prevalence of back injuries for U.S. HHAs was 5.2%. Injury risk was increased in HHAs reporting the need of additional ergonomic equipment in patient homes, and marginally associated with low reported supervisor support. CONCLUSIONS Improvement of workplace ergonomic and psychosocial factors could be targeted as a strategy to decrease work-related injuries in HHAs.
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Affiliation(s)
| | | | - Miguel Marino
- Division of Biostatistics, Department of Family Medicine; Oregon Health and Science University; Portland; Oregon
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22
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Abstract
PURPOSE Since 1997, private postnatal care facilities (San-hu-jo-ri-won in Korean) have emerged to take the role of the family. As a result, neonates are now exposed to many people and are very vulnerable to infection. However, there has been no study on the influence of postnatal care facilities on neonatal infection. The aim of this study was to determine the risk factors of neonatal infection in full-term babies in Korea. MATERIALS AND METHODS We followed up 556 pregnant women and their babies for 4 weeks after their births at 2 hospitals in Seoul and Daejeon from October 2004 to September 2005. Among 512 full-term babies, 58 had infectious diseases. To determine the risk factors for infection, 53 infected neonates at 4-28 days of life and 413 healthy neonates were compared. RESULTS The incidence of neonatal infection at 4 to 28 days after birth was 10.5%. After adjusting the related factors, the number of siblings (OR = 2.05, 95% CI = 1.13-3.71 for 1 or more) and postnatal care facilities or home aides (OR = 1.91, 95% CI = 1.07-3.45) were significant risk factors. Formula or mixed feeding (OR = 1.66, 95% CI = 0.91-3.04) increased the risk of neonatal infection but it was not statistically significant. CONCLUSION When the newborns had siblings, stayed at postnatal care facilities, or were cared for by home aides, the risk of neonatal infections significantly increased. Further research on the feeding effect on neonatal infection and evaluation of prevention efforts are needed.
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Affiliation(s)
- Hye Sun Yoon
- Department of Pediatrics, Eulji Hospital, Seoul, Korea
| | - Youn Jeong Shin
- Department of Pediatrics, Eulji University, School of Medicine, Daejeon, Korea
| | - Moran Ki
- Department of Preventive Medicine, Eulji University, School of Medicine, Daejeon, Korea
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