Online Store Aesthetics Impact Efficacy of Product Recommendations and Highlighting

Owing to high competition in e-commerce, customers may prefer sites that ensure that good user experience (UX) and website aesthetics are one of its qualities. The method of presenting items seems crucial for gaining and maintaining user attention. We conducted a task-based user eye-tracking study with n = 30 participants to examine two variants of an online fashion store: one based on aesthetic rules and one defying them. The following aspects of item presentation were considered: height and width the ratio of product photos, website colors, rounded borders, text visibility, spacing between elements, and smooth animation. We investigated their relationship to user attention by analyzing gaze fixation, tracking user interest, and conducting a supplementary survey. Experimental results showed that owing to following the rules of aesthetics in interface design in the presented fashion shopping scenario, elements such as the recommendation area and product highlights had a significant positive impact on customer attention.

Attempts to Attract Eyesight in E-Commerce May Have Negative Effects

E-commerce shop owners often want to attract user attention to a specific product to enhance the chances of sales, to cross-sell, or up-sell. The way of presenting a recommended item is as important as the recommendation algorithms are to gain that attention. In this study, we examined the following types of highlights: background, shadow, animation, and border, as well as the position of the item in a 5 × 2 grid in a furniture online store, and their relationships with user fixations and user interest. We wanted to verify the effects highlighting had on attracting user attention. Various levels of intensity were considered for each highlight: low, medium, and strong. Methods used for data collection were both implicit and explicit: eye tracking, tracking cart's contents, and a supplementary survey. Experimental results showed that a low-intensity background highlight should be the first-choice solution to best attract user attention in the presented shopping scenario, resulting in the best fixation times and most users' selections. However, in the case of the highest-intensity animations, highlighting seemed to have negative effects; despite successful attempts to attract eyesight and a long fixation time, users did not add the highlighted products to cart.

Social Image Captioning: Exploring Visual Attention and User Attention

Image captioning with a natural language has been an emerging trend. However, the social image, associated with a set of user-contributed tags, has been rarely investigated for a similar task. The user-contributed tags, which could reflect the user attention, have been neglected in conventional image captioning. Most existing image captioning models cannot be applied directly to social image captioning. In this work, a dual attention model is proposed for social image captioning by combining the visual attention and user attention simultaneously.Visual attention is used to compress a large mount of salient visual information, while user attention is applied to adjust the description of the social images with user-contributed tags. Experiments conducted on the Microsoft (MS) COCO dataset demonstrate the superiority of the proposed method of dual attention.