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Oleo DDD, Manning L, McIntyre L, Randall N, Nayak R. The application of systematic accident analysis tools to investigate food safety incidents. Compr Rev Food Sci Food Saf 2024; 23:e13344. [PMID: 38634199 DOI: 10.1111/1541-4337.13344] [Citation(s) in RCA: 0] [Impact Index Per Article: 0] [Reference Citation Analysis] [Abstract] [Key Words] [MESH Headings] [Grants] [Track Full Text] [Journal Information] [Subscribe] [Scholar Register] [Received: 11/29/2023] [Revised: 03/16/2024] [Accepted: 03/25/2024] [Indexed: 04/19/2024]
Abstract
Effective food safety (FS) management relies on the understanding of the factors that contribute to FS incidents (FSIs) and the means for their mitigation and control. This review aims to explore the application of systematic accident analysis tools to both design FS management systems (FSMSs) as well as to investigate FSI to identify contributive and causative factors associated with FSI and the means for their elimination or control. The study has compared and contrasted the diverse characteristics of linear, epidemiological, and systematic accident analysis tools and hazard analysis critical control point (HACCP) and the types and depth of qualitative and quantitative analysis they promote. Systematic accident analysis tools, such as the Accident Map Model, the Functional Resonance Accident Model, or the Systems Theoretical Accident Model and Processes, are flexible systematic approaches to analyzing FSI within a socio-technical food system which is complex and continually evolving. They can be applied at organizational, supply chain, or wider food system levels. As with the application of HACCP principles, the process is time-consuming and requires skilled users to achieve the level of systematic analysis required to ensure effective validation and verification of FSMS and revalidation and reverification following an FSI. Effective revalidation and reverification are essential to prevent recurrent FSI and to inform new practices and processes for emergent FS concerns and the means for their control.
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Affiliation(s)
- Dileyni Díaz De Oleo
- TADRUS Research Group, Department of Agricultural and Forestry Engineering, University of Valladolid, Valladolid, Spain
| | - Louise Manning
- The Lincoln Institute for Agri-Food Technology, University of Lincoln, Lincoln, UK
| | - Lynn McIntyre
- Department of Food, Land and Agribusiness Management, Harper Adams University, Newport, UK
| | - Nicola Randall
- Department of Agriculture and Environment, Harper Adams University, Newport, UK
| | - Rounaq Nayak
- Department of Life and Environmental Sciences, Bournemouth University, Poole, UK
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Otitolaiye VO, Abd Aziz FS. Bibliometric analysis of safety management system research (2001-2021). JOURNAL OF SAFETY RESEARCH 2024; 88:111-124. [PMID: 38485354 DOI: 10.1016/j.jsr.2023.10.014] [Citation(s) in RCA: 0] [Impact Index Per Article: 0] [Reference Citation Analysis] [Abstract] [Key Words] [MESH Headings] [Track Full Text] [Subscribe] [Scholar Register] [Received: 05/06/2022] [Revised: 08/02/2023] [Accepted: 10/31/2023] [Indexed: 03/19/2024]
Abstract
INTRODUCTION Occupational health and safety (OHS) has become an integral part of human society, particularly considering the growing rates of injuries and deaths worldwide. Hence, numerous employers, governments, and stakeholders worldwide have established critical OHS measures to safeguard human health and occupational safety. Numerous studies have been conducted to identify and highlight risks and hazards, as well as to detect, monitor, minimize, and prevent workplace injuries and deaths. METHOD This study presents the publication trends, research landscape, and scientific developments related to safety management systems (SMS) based on published documents from the Elsevier Scopus database. Published documents on SMS and indexed in Scopus are identified, screened, and analyzed to examine the publication trends, research developments, and scientific landscape. For this purpose, Preferred Reporting Items for Systematic Reviews and Meta-Analyses (PRISMA), bibliometric analysis (B.A.), and systematic literature review (SLR) procedures are used. The results reveal that 799 related documents were published between 2001 and 2021. RESULTS The most productive stakeholders, that is, top researchers, affiliations, and countries, include Liesbeth Jacxsens, Universiteit Gent (Belgium), and the United States. This study shows that the availability of research grants, incentives, or awards is critical to the productivity of top researchers, institutions, and nations actively researching SMS topics. The bibliometric analysis reveals that the topic is characterized by high productivity, co-authorships, keyword occurrence, and citations. CONCLUSION The analysis shows that SMS research is a broad, multidimensional, and impactful area that has become essential for identifying, reducing, monitoring, and eliminating risks in many industries. It is concluded that the topic of the SMS remains relevant because of its impact on human health, occupational safety, and environmental well-being. PRACTICAL APPLICATIONS This study provides in-depth insight into expanding the scope of SMS research. Moreover, research and policymakers can facilitate decision-making and collaboration based on this study's outtakes.
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Affiliation(s)
| | - Fadzli Shah Abd Aziz
- Social Security Management Center of Excellence, School of Business Management, Universiti Utara Malaysia, Sintok, Kedha, Malaysia.
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Lee JC, Neonaki M, Alexopoulos A, Varzakas T. Case Studies of Small-Medium Food Enterprises around the World: Major Constraints and Benefits from the Implementation of Food Safety Management Systems. Foods 2023; 12:3218. [PMID: 37685151 PMCID: PMC10486654 DOI: 10.3390/foods12173218] [Citation(s) in RCA: 2] [Impact Index Per Article: 1.0] [Reference Citation Analysis] [Abstract] [Key Words] [Track Full Text] [Journal Information] [Subscribe] [Scholar Register] [Received: 07/27/2023] [Revised: 08/13/2023] [Accepted: 08/22/2023] [Indexed: 09/10/2023] Open
Abstract
Global food safety and security are key principles to be followed in the context of the implementation of food safety management systems. The objective of this paper is to assess the contemporary developments of Food Safety Management System standards (FSMS) worldwide and to identify the primary constraints and advantages associated with their implementation by small and medium-sized enterprises across different regions. The effectiveness of these systems has also been evaluated. 116 case studies have been employed across developing and developed regions worldwide across 27 primary food sectors. After the implementation of FSMS, there was a significant increase in the percentage of companies that have implemented the international FSMS, both in developed (16.7% to 63.9%) and developing countries (26.6% to 48.1%). Certification has also increased from 34.2% to 59.6% in the total sample, namely from 33.3% to 61.1% in developed countries and from 34.6% to 59.0% in developing countries. There was a significant increase in medium vs. small company size (57.1% to 62.3%, p = 0.046), only in developing countries. Food safety culture and manager leadership implementation were increased to over 80% after FSMS implementation in both developed and developing countries (p < 0.001). Training, resources, and technology adequacy were also increased in all companies (p < 0.001).
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Affiliation(s)
| | - Marina Neonaki
- Department Food Science and Technology, University of the Peloponnese, GR24100 Kalamata, Greece;
| | - Athanasios Alexopoulos
- Laboratory of Microbiology, Biotechnology and Hygiene, Department of Agricultural Development, Democritus University of Thrace, GR68200 Orestiada, Greece;
| | - Theodoros Varzakas
- Department Food Science and Technology, University of the Peloponnese, GR24100 Kalamata, Greece;
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Yuan R, Zhang Z, Deng X, Li X. SEIR model and simulation research on unsafe psychological state propagation of construction workers considering safety climate and intimate relationships. Front Public Health 2022; 10:1031440. [PMID: 36311616 PMCID: PMC9602937 DOI: 10.3389/fpubh.2022.1031440] [Citation(s) in RCA: 0] [Impact Index Per Article: 0] [Reference Citation Analysis] [Abstract] [Key Words] [Track Full Text] [Figures] [Journal Information] [Subscribe] [Scholar Register] [Received: 08/30/2022] [Accepted: 09/22/2022] [Indexed: 01/29/2023] Open
Abstract
The construction industry is a pillar industry of China and occupies an essential position in our economic development. However, in the fast-developing construction industry, the number of its safety accidents is also growing year by year. Safety accidents are often due to unsafe behaviors of construction workers, and unsafe precarious psychological states are important factors for unsafe behaviors. Therefore, this paper, based on a review of existing literature, uses the SEIR model and numerical simulation method to study the spread of unsafe psychological states among construction workers considering safety climate and intimate relationships. It puts forward corresponding countermeasures, which has great practical significance for reducing safety accidents in the construction industry. The results show that: (1) A good safety climate can help alleviate the spread of unsafe psychological states of construction workers. (2) The intimate relationship between construction workers will promote the association between communicable people and susceptible people, which will lead to the spread of an unsafe psychological state. (3) A larger network average degree will increase the spread speed and the density of communicable people, but will not increase the spread range.(4) Forgetting rate has a key role in the propagation of unsafe psychological states. Suggestions are made to hinder the propagation of these states, which will help to reduce the unsafe behavior of construction workers and the accident rate in the construction industry.
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Affiliation(s)
- Ruijia Yuan
- School of Management Science and Engineering, Anhui University of Finance and Economics, Bengbu, China
| | - Zhiwei Zhang
- School of Management Science and Engineering, Anhui University of Finance and Economics, Bengbu, China
| | - Xiaopeng Deng
- School of Civil Engineering, Southeast University, Nanjing, China,*Correspondence: Xiaopeng Deng
| | - Xiaosheng Li
- School of Statistics and Applied Mathematics, Anhui University of Finance and Economics, Bengbu, China,Xiaosheng Li
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Kudashkina K, Corradini MG, Thirunathan P, Yada RY, Fraser ED. Artificial Intelligence technology in food safety: A behavioral approach. Trends Food Sci Technol 2022. [DOI: 10.1016/j.tifs.2022.03.021] [Citation(s) in RCA: 2] [Impact Index Per Article: 0.7] [Reference Citation Analysis] [Track Full Text] [Journal Information] [Subscribe] [Scholar Register] [Indexed: 11/29/2022]
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Feliciano RJ, Boué G, Membré JM. Overview of the Potential Impacts of Climate Change on the Microbial Safety of the Dairy Industry. Foods 2020; 9:E1794. [PMID: 33287137 PMCID: PMC7761758 DOI: 10.3390/foods9121794] [Citation(s) in RCA: 10] [Impact Index Per Article: 2.0] [Reference Citation Analysis] [Abstract] [Key Words] [Track Full Text] [Download PDF] [Figures] [Journal Information] [Subscribe] [Scholar Register] [Received: 11/06/2020] [Accepted: 12/01/2020] [Indexed: 12/29/2022] Open
Abstract
Climate change is expected to affect many different sectors across the food supply chain. The current review paper presents an overview of the effects of climate change on the microbial safety of the dairy supply chain and suggest potential mitigation strategies to limit the impact. Raw milk, the common raw material of dairy products, is vulnerable to climate change, influenced by changes in average temperature and amount of precipitation. This would induce changes in the microbial profile and heat stress in lactating cows, increasing susceptibility to microbial infection and higher levels of microbial contamination. Moreover, climate change affects the entire dairy supply chain and necessitates adaptation of all the current food safety management programs. In particular, the review of current prerequisite programs might be needed as well as revisiting the current microbial specifications of the receiving dairy products and the introduction of new pretreatments with stringent processing regimes. The effects on microbial changes during distribution and consumer handling also would need to be quantified through the use of predictive models. The development of Quantitative Microbial Risk Assessment (QMRA) models, considering the whole farm-to-fork chain to evaluate risk mitigation strategies, will be a key step to prioritize actions towards a climate change-resilient dairy industry.
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Affiliation(s)
| | | | - Jeanne-Marie Membré
- Secalim UMR1014, INRAE, Oniris Chantrerie, CS 40706, CEDEX 3, 44307 Nantes, France; (R.J.F.); (G.B.)
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Assessment of HACCP plans in standardized food safety management systems – The case of small-sized Polish food businesses. Food Control 2019. [DOI: 10.1016/j.foodcont.2019.106716] [Citation(s) in RCA: 23] [Impact Index Per Article: 3.8] [Reference Citation Analysis] [Track Full Text] [Journal Information] [Subscribe] [Scholar Register] [Indexed: 11/19/2022]
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Kakouris AP, Sfakianaki E. Impacts of ISO 9000 on Greek SMEs business performance. INTERNATIONAL JOURNAL OF QUALITY & RELIABILITY MANAGEMENT 2018. [DOI: 10.1108/ijqrm-10-2017-0204] [Citation(s) in RCA: 13] [Impact Index Per Article: 1.9] [Reference Citation Analysis] [Abstract] [Track Full Text] [Subscribe] [Scholar Register] [Indexed: 11/17/2022]
Abstract
Purpose
The purpose of this paper is to explore the association between ISO 9000 certification and business performance for small-to-medium enterprises in the food and beverage (F&B) industry.
Design/methodology/approach
The research employed a qualitative approach based on case studies to investigate in depth how companies perceive ISO 9001. More specifically, four enterprises were examined, and a total of 26 semi-structured in-depth interviews were conducted with top and middle managers from the companies. Questions were validated by experts and through pilot interviews. In total, 45 documents of a broad range related to the quality management system were examined. Personal observation and non-structured consultation with personnel were also used to evaluate the possible impacts and livelihood outcomes.
Findings
Research findings showed that the certified companies in the F&B industry gain a number of both internal and external benefits, including: quality awareness, increased productivity, increased personnel participation and efficiency, improved image and penetration into new markets. Regarding the financial benefits of certification, the findings are not as convincing, as one company reported no financial benefits, and the rest reported that financial benefits are indirect and intangible. Conclusively, it can be said that SMEs that wish to pursue certification should certainly expect benefits.
Practical implications
Although many studies have concentrated on analyzing the impact of the implementation of ISO 9001 certification, there is still a clear need for research in specific sectors. Practicing managers and researchers will be able to examine findings in order to evaluate benefits and weaknesses from certification, thereby identifying and acting before and after certification.
Originality/value
Although the F&B industry has shown a great preference for the ISO 9000 standard and has adopted it extensively, scant empirical evidence has been recorded on the subject. This paper contributes to a better understanding of the benefits for implementing the ISO 9001 certification and to the analysis of its application to the ever-important F&B industry in Greece, a country whose economy is particularly supported by SMEs and has been severely hit by the economic crisis. Researchers will therefore further their knowledge, understand benefits but also acknowledge weaknesses.
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Modeling critical factors for assessing Indian food safety practices. INTERNATIONAL JOURNAL OF QUALITY & RELIABILITY MANAGEMENT 2018. [DOI: 10.1108/ijqrm-07-2017-0144] [Citation(s) in RCA: 4] [Impact Index Per Article: 0.6] [Reference Citation Analysis] [Abstract] [Track Full Text] [Subscribe] [Scholar Register] [Indexed: 11/17/2022]
Abstract
PurposeIndia is in the process to achieve an important place in $2,000bn global food trade. In order to achieve this goal, there is a need to develop a food safety system which is well written down in line with international practices that are highly coordinated based on self-compliance to assure consumer protection. Accordingly, many organizations undergo assessment of their food safety system to verify compliance internally as well as externally. The purpose of this paper is to provide insight on the critical factors and benefits by evaluating the food safety assessment practices.Design/methodology/approachA questionnaire-based survey is conducted among 96 Indian food business operators and regulators involved in assessment practices to obtain critical factors for the assessment of food safety practices. The questionnaire captures indicators for motivations or challenges and benefits of food safety assessment to identify critical factors using exploratory factor analysis. Model for the food safety assessment practices was developed based on multiple regression analysis by determining the impact of factors on the benefits of food safety assessment.FindingsThis paper identifies four factors responsible for assessing food safety practices, namely, business-centric approach, legislative needs, technical practices and organization resentment as a combination of reasons and challenges along with two benefits risk: protection and organization reinforcement. The regression analysis indicates that the organization reinforcement gets positively impacted by business and technical practices and negatively by organization resentment. Risk protection has a significant relationship with legislative needs.Originality/valueThis is the first attempt to systematically explore the factors around the assessment of food safety practices in India. This study provides inputs for the practical application of managers and regulators.
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Challenges and difficulties in the implementation of a food safety management system in Thailand: A survey of BRC certified food productions. Food Control 2018. [DOI: 10.1016/j.foodcont.2018.06.004] [Citation(s) in RCA: 10] [Impact Index Per Article: 1.4] [Reference Citation Analysis] [Track Full Text] [Journal Information] [Subscribe] [Scholar Register] [Indexed: 10/14/2022]
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Hernández-Rubio J, Pérez-Mesa JC, Piedra-Muñoz L, Galdeano-Gómez E. Determinants of Food Safety Level in Fruit and Vegetable Wholesalers' Supply Chain: Evidence from Spain and France. INTERNATIONAL JOURNAL OF ENVIRONMENTAL RESEARCH AND PUBLIC HEALTH 2018; 15:ijerph15102246. [PMID: 30322194 PMCID: PMC6209928 DOI: 10.3390/ijerph15102246] [Citation(s) in RCA: 14] [Impact Index Per Article: 2.0] [Reference Citation Analysis] [Abstract] [Key Words] [MESH Headings] [Track Full Text] [Download PDF] [Figures] [Subscribe] [Scholar Register] [Received: 09/13/2018] [Revised: 10/10/2018] [Accepted: 10/12/2018] [Indexed: 11/21/2022]
Abstract
Food safety management in short supply chains of fruit and vegetables, controlled by large retailers, has been widely studied in the literature. However, when it comes to traditional long supply chains, which include a greater number of intermediaries and wholesalers who, in some cases, play a dual role as resellers and producers, the mechanisms which promote the use of safety certifications have yet to be clearly defined. The present study intended to fill this gap in the literature and shed light on the food safety level that exists in this channel. In addition, this work attempted to identify the existence of differences between both sales systems. For this purpose, the empirical research studied the most important variables that influence the food safety level of some of the main European fruit and vegetable wholesalers. A survey was thus designed and later applied to Spanish and French intermediaries working in key wholesale markets and in the southeast of Spain, which is the leading commercialization area of these products in Europe. The results revealed the positive influence of specific customers (big retailers) on establishing stricter safety controls within wholesale companies. It was also observed that specific wholesalers also play an important role in the system, namely those dedicated to importing, but which are also responsible for quality and safety inspection of agri-food products exported from third countries into the European Union.
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Affiliation(s)
- Jesús Hernández-Rubio
- Department of Economics and Business, University of Almería (Agrifood Campus of International Excellence, ceiA3; Mediterranean Research Center on Economics and Sustainable Development, CIMEDES), Ctra. Sacramento s/n, 04120 Almería, Spain.
| | - Juan C Pérez-Mesa
- Department of Economics and Business, University of Almería (Agrifood Campus of International Excellence, ceiA3; Mediterranean Research Center on Economics and Sustainable Development, CIMEDES), Ctra. Sacramento s/n, 04120 Almería, Spain.
| | - Laura Piedra-Muñoz
- Department of Economics and Business, University of Almería (Agrifood Campus of International Excellence, ceiA3; Mediterranean Research Center on Economics and Sustainable Development, CIMEDES), Ctra. Sacramento s/n, 04120 Almería, Spain.
| | - Emilio Galdeano-Gómez
- Department of Economics and Business, University of Almería (Agrifood Campus of International Excellence, ceiA3; Mediterranean Research Center on Economics and Sustainable Development, CIMEDES), Ctra. Sacramento s/n, 04120 Almería, Spain.
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Bouranta N, Psomas EL, Pantouvakis A. Identifying the critical determinants of TQM and their impact on company performance. TQM JOURNAL 2017. [DOI: 10.1108/tqm-11-2015-0142] [Citation(s) in RCA: 52] [Impact Index Per Article: 6.5] [Reference Citation Analysis] [Abstract] [Track Full Text] [Subscribe] [Scholar Register] [Indexed: 11/17/2022]
Abstract
Purpose
The purpose of this paper is to enrich the existing literature by determining the underlying structure (latent factors) of total quality management (TQM) practices and their impact on company performance outcomes in the Greek hotel industry.
Design/methodology/approach
The research questions were examined using a sample of 153 top-and middle-level hotel-quality managers. Exploratory factor analyses, coupled with multiple linear regression analyses, were used to examine the extent to which elements of TQM influence hotel performance.
Findings
The TQM factors revealed by the present empirical research in the hotel industry are the quality practices of top management, strategic quality planning, employee quality management, customer focus and employee knowledge and education. On the other hand, the performance dimensions revealed through the present study are summarized as: financial performance, customer focused performance and service quality performance. The results also confirmed that most of the TQM elements are antecedents of hotel business performance.
Practical implications
Hotel managers/owners using reliable and valid frameworks comprising TQM practices and performance outcomes may better address their efforts by choosing whether to invest in company refurbishing or better train their personnel to maximize hotel performance.
Originality/value
The purpose of this study is to enrich the existing literature by identifying and confirming the enablers and outcomes of TQM specifically within the hospitality industry. Moreover, the relationship between the implementation of TQM practices and superior company performance is also examined due to the past contradictory results regarding this matter.
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14
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Habtoor N. Influence of human factors on organisational performance. INTERNATIONAL JOURNAL OF PRODUCTIVITY AND PERFORMANCE MANAGEMENT 2016. [DOI: 10.1108/ijppm-02-2014-0016] [Citation(s) in RCA: 18] [Impact Index Per Article: 2.0] [Reference Citation Analysis] [Abstract] [Track Full Text] [Subscribe] [Scholar Register] [Indexed: 11/17/2022]
Abstract
Purpose
– The purpose of this paper is to explore the influence of human factors in quality management on quality improvement practices and organisational performance in the Yemeni industrial sector.
Design/methodology/approach
– Data were collected via a quantitative survey with a questionnaire distributed to 261 managers from 87 industrial companies. Replies from 210 managers give a response rate of 80 per cent. Data were analysed with Statistical Package for the Social Sciences 16.0, including factor analysis, reliability analysis, descriptive statistics, and correlation analysis. Structural equation modelling was carried out using Amos to evaluate the model and hypotheses.
Findings
– Human factors influence positively quality improvement practices and organisational performance. Quality improvement practices positively influence organisational performance. Human factors indirectly and significantly influence organisational performance via the mediator of quality improvement practices.
Research limitations/implications
– The findings will be useful to both researchers and managers, especially those in Yemeni industrial companies. For further work, this study can be expanded to cover companies in other Middle East countries, and it may include more human factors.
Originality/value
– The study is one of a few that investigate the influence of human factors on quality management. Additionally, this study is the first to carry out such research in the Yemen and the Middle East region.
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Barriers and benefits to the adoption of a third party certified food safety management system in the food processing sector in Shanghai, China. Food Control 2016. [DOI: 10.1016/j.foodcont.2015.10.020] [Citation(s) in RCA: 32] [Impact Index Per Article: 3.6] [Reference Citation Analysis] [Track Full Text] [Journal Information] [Subscribe] [Scholar Register] [Indexed: 11/20/2022]
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The use of Kohonen's artificial neural networks for analyzing the results of HACCP system declarative survey. Food Control 2015. [DOI: 10.1016/j.foodcont.2014.11.032] [Citation(s) in RCA: 14] [Impact Index Per Article: 1.4] [Reference Citation Analysis] [Track Full Text] [Journal Information] [Subscribe] [Scholar Register] [Indexed: 11/18/2022]
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Chen E, Flint S, Perry P, Perry M, Lau R. Implementation of non-regulatory food safety management schemes in New Zealand: A survey of the food and beverage industry. Food Control 2015. [DOI: 10.1016/j.foodcont.2014.08.009] [Citation(s) in RCA: 14] [Impact Index Per Article: 1.4] [Reference Citation Analysis] [Track Full Text] [Journal Information] [Subscribe] [Scholar Register] [Indexed: 10/24/2022]
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19
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Activities, motives and external factors influencing food safety management system adoption in Malaysia. Food Control 2014. [DOI: 10.1016/j.foodcont.2013.12.032] [Citation(s) in RCA: 20] [Impact Index Per Article: 1.8] [Reference Citation Analysis] [Track Full Text] [Journal Information] [Subscribe] [Scholar Register] [Indexed: 11/22/2022]
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20
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Reasons and constraints to implementing an ISO 22000 food safety management system: Evidence from Spain. Food Control 2014. [DOI: 10.1016/j.foodcont.2013.11.032] [Citation(s) in RCA: 53] [Impact Index Per Article: 4.8] [Reference Citation Analysis] [Track Full Text] [Journal Information] [Subscribe] [Scholar Register] [Indexed: 11/18/2022]
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Kafetzopoulos DP, Psomas EL, Kafetzopoulos PD. Measuring the effectiveness of the HACCP Food Safety Management System. Food Control 2013. [DOI: 10.1016/j.foodcont.2013.03.044] [Citation(s) in RCA: 58] [Impact Index Per Article: 4.8] [Reference Citation Analysis] [Track Full Text] [Journal Information] [Subscribe] [Scholar Register] [Indexed: 11/27/2022]
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Kafetzopoulos D, Gotzamani K, Psomas E. Quality systems and competitive performance of food companies. BENCHMARKING-AN INTERNATIONAL JOURNAL 2013. [DOI: 10.1108/bij-08-2011-0065] [Citation(s) in RCA: 41] [Impact Index Per Article: 3.4] [Reference Citation Analysis] [Track Full Text] [Subscribe] [Scholar Register] [Indexed: 11/17/2022]
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Psomas EL, Pantouvakis A, Kafetzopoulos DP. The impact of ISO 9001 effectiveness on the performance of service companies. ACTA ACUST UNITED AC 2013. [DOI: 10.1108/09604521311303426] [Citation(s) in RCA: 68] [Impact Index Per Article: 5.7] [Reference Citation Analysis] [Track Full Text] [Journal Information] [Subscribe] [Scholar Register] [Indexed: 11/17/2022]
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Psomas EL, Fotopoulos CV, Kafetzopoulos DP. Critical factors for effective implementation of ISO 9001 in SME service companies. ACTA ACUST UNITED AC 2010. [DOI: 10.1108/09604521011073731] [Citation(s) in RCA: 65] [Impact Index Per Article: 4.3] [Reference Citation Analysis] [Track Full Text] [Journal Information] [Subscribe] [Scholar Register] [Indexed: 11/17/2022]
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Talib F, Rahman Z. Critical Success Factors of TQM in Service Organizations: A Proposed Model. ACTA ACUST UNITED AC 2010. [DOI: 10.1080/15332969.2010.486700] [Citation(s) in RCA: 39] [Impact Index Per Article: 2.6] [Reference Citation Analysis] [Track Full Text] [Journal Information] [Subscribe] [Scholar Register] [Indexed: 10/19/2022]
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