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Jain N, Adams EA, Haddow K, Brown J, Bleksley D, Morrison S, Kesten J, Howells K, Sanders C, Adamson AJ, Kaner E, Ramsay SE. Learnings from providing integrated health, housing and wider care for people rough sleeping during the COVID- 19 pandemic: a national qualitative study of the 'Everyone In' policy initiative. BMC Health Serv Res 2025; 25:549. [PMID: 40234896 PMCID: PMC11998433 DOI: 10.1186/s12913-025-12713-w] [Citation(s) in RCA: 0] [Impact Index Per Article: 0] [Reference Citation Analysis] [Abstract] [Key Words] [MESH Headings] [Grants] [Track Full Text] [Journal Information] [Subscribe] [Scholar Register] [Received: 12/13/2024] [Accepted: 04/07/2025] [Indexed: 04/17/2025] Open
Abstract
BACKGROUND The 'Everyone In' national policy initiative launched in England during the COVID- 19 pandemic provided accommodation and health and care support to people who were (or at risk of) sleeping rough. This study aims to understand what worked well and less well in implementing 'Everyone In' for improving physical and mental health outcomes for people experiencing homelessness. METHODS Between January and October 2023, in-depth interviews/focus groups were conducted across England with those involved in the delivery/implementation of 'Everyone In' and those accommodated. Framework analysis and case study analysis were used for a contextual understanding of the implementation of the policy initiative. RESULTS Twenty-five people accommodated through 'Everyone In' (28-58 years; 88% males) and 43 service providers (25-62 years; 40% males) were interviewed. Flexibility in funding and resources, 'joining up' services/support, and innovative responsiveness in services across health, care, and housing systems were key positive features of the initiative. In the long term, 'Everyone In' has provided positive learnings for delivering holistic and integrated health and social care. It has also highlighted the importance of accommodating psychosocial needs and addressing the complexities of alcohol and substance use in all homelessness strategies. CONCLUSIONS Pathways to care for people experiencing homelessness need to be flexible and responsive. Complexities such as substance use need to be approached with compassion while addressing the role of wider determinants in such health behaviours. Innovative approaches and joined-up work improve delivery of interventions and integrated care can reduce barriers to access to support.
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Affiliation(s)
- Neha Jain
- Population Health Sciences Institute, Newcastle University, Baddiley Clark Building, Richardson Road, Newcastle Upon Tyne, NE2 4 AX, UK.
| | - Emma A Adams
- Population Health Sciences Institute, Newcastle University, Baddiley Clark Building, Richardson Road, Newcastle Upon Tyne, NE2 4 AX, UK
| | - Kate Haddow
- Population Health Sciences Institute, Newcastle University, Baddiley Clark Building, Richardson Road, Newcastle Upon Tyne, NE2 4 AX, UK
| | | | | | | | - Joanna Kesten
- Population Health Sciences, Bristol Medical School, University of Bristol, Bristol, UK
- The National Institute for Health and Care Research Applied Research Collaboration West (NIHR ARC West), University Hospitals Bristol and Weston NHS Foundation Trust, Bristol, UK
- The National Institute for Health and Care Research (NIHR) Health Protection Research Unit (HPRU) in Behavioural Science and Evaluation, University of Bristol, Bristol, UK
| | - Kelly Howells
- Division of Population Health, Health Services Research and Primary Care, University of Manchester, Manchester, UK
- The National Institute for Health Research (NIHR) Greater Manchester Patient Safety Research Collaboration, Manchester, UK
| | - Caroline Sanders
- Division of Population Health, Health Services Research and Primary Care, University of Manchester, Manchester, UK
- The National Institute for Health Research (NIHR) Greater Manchester Patient Safety Research Collaboration, Manchester, UK
| | - Ashley J Adamson
- Population Health Sciences Institute, Newcastle University, Baddiley Clark Building, Richardson Road, Newcastle Upon Tyne, NE2 4 AX, UK
| | - Eileen Kaner
- Population Health Sciences Institute, Newcastle University, Baddiley Clark Building, Richardson Road, Newcastle Upon Tyne, NE2 4 AX, UK
| | - Sheena E Ramsay
- Population Health Sciences Institute, Newcastle University, Baddiley Clark Building, Richardson Road, Newcastle Upon Tyne, NE2 4 AX, UK
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Kovacs MS, Cucher DJ, Thiessen N, Ghaemmaghami V, Watt JM, Hu CK. Outcomes and characteristics differ between homeless and housed trauma patients following the COVID-19 pandemic. Injury 2025; 56:112062. [PMID: 39632167 DOI: 10.1016/j.injury.2024.112062] [Citation(s) in RCA: 0] [Impact Index Per Article: 0] [Reference Citation Analysis] [Abstract] [Key Words] [MESH Headings] [Track Full Text] [Journal Information] [Submit a Manuscript] [Subscribe] [Scholar Register] [Received: 05/28/2024] [Revised: 10/25/2024] [Accepted: 11/22/2024] [Indexed: 12/07/2024]
Abstract
BACKGROUND Americans experiencing homelessness are uniquely vulnerable to traumatic injuries and morbidity. Despite a high and increasing number of persons experiencing homelessness (PEH), American researchers have not comprehensively described the impact of this social problem on trauma patients in recent years. STUDY DESIGN Retrospective cohort study using the American College of Surgeons TQIP 2021-2022 data. We performed descriptive statistics and multivariable modeling to test for differences in clinical characteristics and discharge dispositions between adult trauma patients experiencing homelessness (n = 20,692) and housed trauma patients (n = 1,927,159). RESULTS Trauma patients experiencing homelessness are more likely to be male, younger, and belong to different racial / ethnic groups. Homeless trauma patients have 37 % longer hospital stays than housed trauma patients and are more likely to experience an assault (adjusted OR: 2.92) or self-inflicted injury (adjusted OR: 1.50) and less likely to experience an unintentional injury (adjusted OR: 0.33). Homeless trauma patients' mechanisms of injury differ from those of housed trauma patients. They are similarly likely to have an ISS score of 12 or higher (adjusted OR: 1.01). They are slightly less likely to experience in-hospital mortality than housed trauma patients (adjusted OR: 0.85). They are more likely to be discharged to court or law enforcement (adjusted OR: 1.89); to a psychiatric facility or unit (adjusted OR: 2.99); leave against medical advice (adjusted OR: 3.89); or to a skilled nursing facility (adjusted OR: 2.01) than housed trauma patients. They are less likely to be discharged to inpatient rehab or home health than housed trauma patients. CONCLUSIONS This study describes differences in injury outcomes and clinical characteristics affecting homeless trauma patients compared to housed trauma patients since the COVID-19 pandemic, such as longer lengths of hospital stay, greater propensity to have violent injuries, and different discharge dispositions.
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Affiliation(s)
- Melissa S Kovacs
- Division of Trauma and Surgical Critical Care, Chandler Regional Medical Center, Dignity Health, 485 S. Dobson Rd., Suite 209, Chandler, AZ, 85224, USA.
| | - Daniel J Cucher
- Division of Trauma and Surgical Critical Care, Dignity Health Medical Group, 485 S. Dobson Rd., Suite 201, Chandler, AZ, 85224, USA.
| | - Nicholas Thiessen
- Division of Trauma and Surgical Critical Care, Dignity Health Medical Group, 485 S. Dobson Rd., Suite 201, Chandler, AZ, 85224, USA.
| | - Vafa Ghaemmaghami
- Division of Trauma and Surgical Critical Care, Dignity Health Medical Group, 485 S. Dobson Rd., Suite 201, Chandler, AZ, 85224, USA.
| | - John M Watt
- Division of Trauma and Surgical Critical Care, Dignity Health Medical Group, 485 S. Dobson Rd., Suite 201, Chandler, AZ, 85224, USA.
| | - Charles K Hu
- Division of Trauma and Surgical Critical Care, Dignity Health Medical Group, 485 S. Dobson Rd., Suite 201, Chandler, AZ, 85224, USA.
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Gordon ACT, Haseeb H, Johnsen S, Mackintosh C. Secondary care for people experiencing homelessness in Scotland: a retrospective cohort study. BMJ PUBLIC HEALTH 2025; 3:e001766. [PMID: 40051542 PMCID: PMC11883873 DOI: 10.1136/bmjph-2024-001766] [Citation(s) in RCA: 0] [Impact Index Per Article: 0] [Reference Citation Analysis] [Abstract] [Key Words] [Track Full Text] [Download PDF] [Figures] [Subscribe] [Scholar Register] [Received: 07/22/2024] [Accepted: 01/17/2025] [Indexed: 03/09/2025]
Abstract
Introduction People experiencing homelessness (PEH) face multimorbidity and poor health outcomes alongside deep exclusion in accessing health and social care. A large proportion of PEH use unscheduled emergency care heavily due to a multitude of barriers to primary care. No existing research in Scotland has explored experiences of PEH in secondary care. Methods In view of new national guidelines for the care of PEH, we conducted a retrospective study of 230 unscheduled presentations to secondary care, comparing 115 PEH with 115 patients matched by age and sex (July to December 2021). We aimed to profile morbidity, mortality and explore measures of quality of secondary care, particularly the involvement of multidisciplinary teams (MDTs), readmission rates, attendance at follow-up appointments and place of discharge. Findings Our findings demonstrate that the PEH population were young (mean age 43.9), 79% of whom experience multimorbidity, with a mortality rate of 13% at 1 year (mean age of death 47.3). 86.09% of PEH experienced additional disadvantages including problematic alcohol use or illicit drug use, and over a third experience two. Despite this, few PEH were seen by relevant hospital MDT members during admission. 8% were discharged to permanent accommodation, 14% were discharged to rooflessness (without shelter) and 8.7% chose to terminate their admission. Significantly less PEHs were offered outpatient follow-up (52% compared with 80%) or attended follow-up (47% compared with 87%), and readmission rates within 1 month were double in the PEH cohort. Conclusions Data clearly demonstrate the need for specialist support for PEH within secondary care during admission and integrated care beyond.
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Affiliation(s)
- Anna CT Gordon
- Clinical Infection Research Group, NHS Lothian, Edinburgh, UK
| | - Haris Haseeb
- Western General Hospital, Edinburgh, UK
- Centre for Biomedicine, Self and Society, University of Edinburgh Geography and the Lived Environment Research Institute, Edinburgh, Edinburgh, UK
| | - Sarah Johnsen
- Centre for Homelessness and Inclusion Health, The University of Edinburgh Division of Health Sciences, Edinburgh, Edinburgh, UK
| | - Claire Mackintosh
- Clinical Infection Research Group, Western General Hospital, Edinburgh, UK
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Celano A, Keselman P, Barley T, Schnautz R, Piller B, Nunn D, Scott M, Cronin C, Franz B. National Overview of Nonprofit Hospitals' Community Benefit Programs to Address Housing. Med Care 2024; 62:359-366. [PMID: 38728676 PMCID: PMC11081473 DOI: 10.1097/mlr.0000000000001984] [Citation(s) in RCA: 0] [Impact Index Per Article: 0] [Reference Citation Analysis] [Abstract] [Key Words] [MESH Headings] [Track Full Text] [Journal Information] [Subscribe] [Scholar Register] [Indexed: 05/12/2024]
Abstract
BACKGROUND Housing is a critical social determinant of health that can be addressed through hospital-supported community benefit programming. OBJECTIVES To explore the prevalence of hospital-based programs that address housing-related needs, categorize the specific actions taken to address housing, and determine organizational and community-level factors associated with investing in housing. RESEARCH DESIGN This retrospective, cross-sectional study examined a nationally representative dataset of administrative documents from nonprofit hospitals that addressed social determinants of health in their federally mandated community benefit implementation plans. We conducted descriptive statistics and bivariate analyses to examine hospital and community characteristics associated with whether a hospital invested in housing programs. Using an inductive approach, we categorized housing investments into distinct categories. MEASURES The main outcome measure was a dichotomous variable representing whether a hospital invested in one or more housing programs in their community. RESULTS Twenty percent of hospitals invested in one or more housing programs. Hospitals that addressed housing in their implementation strategies were larger on average, less likely to be in rural communities, and more likely to be serving populations with greater housing needs. Housing programs fell into 1 of 7 categories: community partner collaboration (34%), social determinants of health screening (9%), medical respite centers (4%), community social determinants of health liaison (11%), addressing specific needs of homeless populations (16%), financial assistance (21%), and targeting high-risk populations (5%). CONCLUSIONS Currently, a small subset of hospitals nationally are addressing housing. Hospitals may need additional policy support, external partnerships, and technical assistance to address housing in their communities.
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Affiliation(s)
- Annalise Celano
- Ohio University Heritage College of Osteopathic Medicine, Dublin, Ohio
| | - Pauline Keselman
- Ohio University Heritage College of Osteopathic Medicine, Dublin, Ohio
| | - Timothy Barley
- Ohio University Heritage College of Osteopathic Medicine, Dublin, Ohio
| | - Ryan Schnautz
- Ohio University Heritage College of Osteopathic Medicine, Dublin, Ohio
| | - Benjamin Piller
- Ohio University Heritage College of Osteopathic Medicine, Dublin, Ohio
| | - Dylan Nunn
- Ohio University Heritage College of Osteopathic Medicine, Athens, Ohio
| | - Maliek Scott
- Ohio University Heritage College of Osteopathic Medicine, Dublin, Ohio
| | - Cory Cronin
- College of Health Sciences and Professions, Ohio University, Athens, Ohio
| | - Berkeley Franz
- Ohio University Heritage College of Osteopathic Medicine, Athens, Ohio
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Crane M, Joly L, Daly BJ, Gage H, Manthorpe J, Cetrano G, Ford C, Williams P. Integration, effectiveness and costs of different models of primary health care provision for people who are homeless: an evaluation study. HEALTH AND SOCIAL CARE DELIVERY RESEARCH 2023; 11:1-217. [PMID: 37839804 DOI: 10.3310/wxuw5103] [Citation(s) in RCA: 4] [Impact Index Per Article: 2.0] [Reference Citation Analysis] [Abstract] [MESH Headings] [Track Full Text] [Subscribe] [Scholar Register] [Indexed: 10/17/2023]
Abstract
Background There is a high prevalence of health problems among single people who are homeless. Specialist primary health care services for this population have been developed in several locations across England; however, there have been very few evaluations of these services. Objectives This study evaluated the work of different models of primary health care provision in England to determine their effectiveness in engaging people who are homeless in health care and in providing continuity of care for long-term conditions. It concerned single people (not families or couples with dependent children) staying in hostels, other temporary accommodation or on the streets. The influence on outcomes of contextual factors and mechanisms (service delivery factors), including integration with other services, were examined. Data from medical records were collated on participants' use of health care and social care services over 12 months, and costs were calculated. Design and setting The evaluation involved four existing Health Service Models: (1) health centres primarily for people who are homeless (Dedicated Centres), (2) Mobile Teams providing health care in hostels and day centres, (3) Specialist GPs providing some services exclusively for patients who are homeless and (4) Usual Care GPs providing no special services for people who are homeless (as a comparison). Two Case Study Sites were recruited for each of the specialist models, and four for the Usual Care GP model. Participants People who had been homeless during the previous 12 months were recruited as 'case study participants'; they were interviewed at baseline and at 4 and 8 months, and information was collected about their circumstances and their health and service use in the preceding 4 months. Overall, 363 participants were recruited; medical records were obtained for 349 participants. Interviews were conducted with 65 Case Study Site staff and sessional workers, and 81 service providers and stakeholders. Results The primary outcome was the extent of health screening for body mass index, mental health, alcohol use, tuberculosis, smoking and hepatitis A among participants, and evidence of an intervention if a problem was identified. There were no overall differences in screening between the models apart from Mobile Teams, which scored considerably lower. Dedicated Centres and Specialist GPs were more successful in providing continuity of care for participants with depression and alcohol and drug problems. Service use and costs were significantly higher for Dedicated Centre participants and lower for Usual Care GP participants. Participants and staff welcomed flexible and tailored approaches to care, and related services being available in the same building. Across all models, dental needs were unaddressed and staff reported poor availability of mental health services. Limitations There were difficulties recruiting mainstream general practices for the Usual Care GP model. Medical records could not be accessed for 14 participants of this model. Conclusions Participant characteristics, contextual factors and mechanisms were influential in determining outcomes. Overall, outcomes for Dedicated Centres and for one of the Specialist GP sites were relatively favourable. They had dedicated staff for patients who were homeless, 'drop-in' services, on-site mental health and substance misuse services, and worked closely with hospitals and homelessness sector services. Funding This project was funded by the National Institute for Health and Care Research (NIHR) Health and Social Care Delivery Research programme (HSDR 13/156/03) and will be published in full in Health and Social Care Delivery Research; Vol. 11, No. 16. See the NIHR Journals Library website for further project information.
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Affiliation(s)
- Maureen Crane
- National Institute for Health and Care Research Health and Social Care Workforce Research Unit, King's College London, London, UK
| | - Louise Joly
- National Institute for Health and Care Research Health and Social Care Workforce Research Unit, King's College London, London, UK
| | - Blánaid Jm Daly
- Special Care Dentistry, Division of Population and Patient Health, King's College London, London, UK
| | - Heather Gage
- Surrey Health Economics Centre, Department of Clinical and Experimental Medicine, University of Surrey, Guildford, UK
| | - Jill Manthorpe
- National Institute for Health and Care Research Health and Social Care Workforce Research Unit, King's College London, London, UK
| | - Gaia Cetrano
- National Institute for Health and Care Research Health and Social Care Workforce Research Unit, King's College London, London, UK
| | | | - Peter Williams
- Department of Mathematics, University of Surrey, Guildford, UK
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Pontes Silva R, Gama Marques J. The homeless, seizures, and epilepsy: a review. J Neural Transm (Vienna) 2023; 130:1281-1289. [PMID: 37606855 PMCID: PMC10480276 DOI: 10.1007/s00702-023-02685-8] [Citation(s) in RCA: 4] [Impact Index Per Article: 2.0] [Reference Citation Analysis] [Abstract] [Key Words] [MESH Headings] [Grants] [Track Full Text] [Journal Information] [Subscribe] [Scholar Register] [Received: 06/16/2023] [Accepted: 08/14/2023] [Indexed: 08/23/2023]
Abstract
This review aims to estimate the prevalence of seizures and epilepsy among homeless people in current literature as well as understand the main adversities that this group withstands. We conducted a search for "epilep*", "seizur*", and "homeles*" in titles and abstracts of articles in PubMed. Overall, 25 articles met the final inclusion criteria and warranted analyses. This study suggests that the prevalence of epilepsy in the homeless population is between 2 and 30%, whereas the prevalence of homelessness in people with epilepsy is between 2 and 4%. Every study included in this review corroborates the increased prevalence of seizures and epilepsy among the homeless, which puts them at risk for worse outcomes related to this condition and numerous associated comorbidities. Further evidence is needed to clarify the distinction of primary and secondary seizures in this group, which shows a high rate of confounding factors for seizures like substance abuse or withdrawal and head injury, and to decrease the burden of epilepsy and homelessness in an already resource-deficient community.
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Affiliation(s)
- Rita Pontes Silva
- Clínica Universitária de Psiquiatria e Psicologia Médica, Faculdade de Medicina, Universidade de Lisboa, Lisbon, Portugal
| | - João Gama Marques
- Clínica Universitária de Psiquiatria e Psicologia Médica, Faculdade de Medicina, Universidade de Lisboa, Lisbon, Portugal
- Consulta de Esquizofrenia Resistente, Hospital Júlio de Matos, Centro Hospitalar Psiquiátrico de Lisboa, Lisbon, Portugal
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Silver CM, Thomas AC, Reddy S, Sullivan GA, Plevin RE, Kanzaria HK, Stey AM. Injury Patterns and Hospital Admission After Trauma Among People Experiencing Homelessness. JAMA Netw Open 2023; 6:e2320862. [PMID: 37382955 PMCID: PMC10311388 DOI: 10.1001/jamanetworkopen.2023.20862] [Citation(s) in RCA: 7] [Impact Index Per Article: 3.5] [Reference Citation Analysis] [Abstract] [MESH Headings] [Grants] [Track Full Text] [Journal Information] [Submit a Manuscript] [Subscribe] [Scholar Register] [Received: 02/22/2023] [Accepted: 05/15/2023] [Indexed: 06/30/2023] Open
Abstract
Importance Traumatic injury is a major cause of morbidity for people experiencing homelessness (PEH). However, injury patterns and subsequent hospitalization among PEH have not been studied on a national scale. Objective To evaluate whether differences in mechanisms of injury exist between PEH and housed trauma patients in North America and whether the lack of housing is associated with increased adjusted odds of hospital admission. Design, Setting, and Participants This was a retrospective observational cohort study of participants in the 2017 to 2018 American College of Surgeons' Trauma Quality Improvement Program. Hospitals across the US and Canada were queried. Participants were patients aged 18 years or older presenting to an emergency department after injury. Data were analyzed from December 2021 to November 2022. Exposures PEH were identified using the Trauma Quality Improvement Program's alternate home residence variable. Main Outcomes and Measures The primary outcome was hospital admission. Subgroup analysis was used to compared PEH with low-income housed patients (defined by Medicaid enrollment). Results A total of 1 738 992 patients (mean [SD] age, 53.6 [21.2] years; 712 120 [41.0%] female; 97 910 [5.9%] Hispanic, 227 638 [13.7%] non-Hispanic Black, and 1 157 950 [69.6%] non-Hispanic White) presented to 790 hospitals with trauma, including 12 266 PEH (0.7%) and 1 726 726 housed patients (99.3%). Compared with housed patients, PEH were younger (mean [SD] age, 45.2 [13.6] years vs 53.7 [21.3] years), more often male (10 343 patients [84.3%] vs 1 016 310 patients [58.9%]), and had higher rates of behavioral comorbidity (2884 patients [23.5%] vs 191 425 patients [11.1%]). PEH sustained different injury patterns, including higher proportions of injuries due to assault (4417 patients [36.0%] vs 165 666 patients [9.6%]), pedestrian-strike (1891 patients [15.4%] vs 55 533 patients [3.2%]), and head injury (8041 patients [65.6%] vs 851 823 patients [49.3%]), compared with housed patients. On multivariable analysis, PEH experienced increased adjusted odds of hospitalization (adjusted odds ratio [aOR], 1.33; 95% CI, 1.24-1.43) compared with housed patients. The association of lacking housing with hospital admission persisted on subgroup comparison of PEH with low-income housed patients (aOR, 1.10; 95% CI, 1.03-1.19). Conclusions and Relevance Injured PEH had significantly greater adjusted odds of hospital admission. These findings suggest that tailored programs for PEH are needed to prevent their injury patterns and facilitate safe discharge after injury.
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Affiliation(s)
- Casey M. Silver
- Department of Surgery, Northwestern University Feinberg School of Medicine, Chicago, Illinois
| | - Arielle C. Thomas
- American College of Surgeons, Chicago, Illinois
- Department of Surgery, Medical College of Wisconsin, Milwaukee
| | - Susheel Reddy
- Department of Surgery, Northwestern University Feinberg School of Medicine, Chicago, Illinois
| | | | | | - Hemal K. Kanzaria
- Department of Emergency Medicine, University of California, San Francisco
| | - Anne M. Stey
- Department of Surgery, Northwestern University Feinberg School of Medicine, Chicago, Illinois
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Moss C, Anselmi L, Sutton M. Emergency department outcomes for patients experiencing homelessness in England: retrospective cross-sectional study. Eur J Public Health 2023; 33:161-168. [PMID: 36622179 PMCID: PMC10066478 DOI: 10.1093/eurpub/ckac191] [Citation(s) in RCA: 0] [Impact Index Per Article: 0] [Reference Citation Analysis] [Abstract] [Grants] [Track Full Text] [Journal Information] [Subscribe] [Scholar Register] [Indexed: 01/10/2023] Open
Abstract
BACKGROUND Emergency departments (EDs) are an important point of access to health care for people experiencing homelessness. Evidence suggests that ED attendances by homeless people are more likely to result in leaving the ED without treatment, or dying in the ED. We investigate which diagnoses and patterns of health care use are associated with these (and other) discharge destinations and re-attendance within 7 days among homeless patients. METHODS We used national hospital data to analyze attendances of all 109 254 people experiencing homelessness who presented at any Type 1 ED in England over 2013-18. We used logistic regression to estimate the association of each outcome with primary diagnosis and patterns of healthcare use. RESULTS Compared with patients with no past ED use, patients with a high frequency of past ED use were more likely to leave without treatment and re-attend within 7 days. Patients not registered at a general practice were likelier to leave without treatment or die in the ED and had lower odds of unplanned re-attendance. A primary diagnosis of 'social problems' was associated with being discharged without follow-up. Patients with a psychiatric primary diagnosis were disproportionately likely to be referred to another health care professional/provider or an outpatient clinic. CONCLUSIONS Further research is needed to understand why some homeless patients leave the ED without treatment and whether their healthcare needs are being met. Some patients may be attending the ED frequently due to poor access to other services, such as primary care and social welfare.
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Affiliation(s)
- Charlie Moss
- Health Organisation, Policy and Economics (HOPE), Centre for Primary Care and Health Services Research, The University of Manchester, Manchester, UK
| | - Laura Anselmi
- Health Organisation, Policy and Economics (HOPE), Centre for Primary Care and Health Services Research, The University of Manchester, Manchester, UK
| | - Matt Sutton
- Health Organisation, Policy and Economics (HOPE), Centre for Primary Care and Health Services Research, The University of Manchester, Manchester, UK
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Remote primary care during the COVID-19 pandemic for people experiencing homelessness: a qualitative study. Br J Gen Pract 2022; 72:e492-e500. [PMID: 35379604 PMCID: PMC8999705 DOI: 10.3399/bjgp.2021.0596] [Citation(s) in RCA: 14] [Impact Index Per Article: 4.7] [Reference Citation Analysis] [Abstract] [Track Full Text] [Download PDF] [Journal Information] [Subscribe] [Scholar Register] [Received: 10/18/2021] [Accepted: 02/21/2022] [Indexed: 11/23/2022] Open
Abstract
Background The COVID-19 pandemic has caused unprecedented disruption and change to the organisation of primary care, including for people experiencing homelessness who may not have access to a phone. Little is known about whether the recent changes required to deliver services to people experiencing homelessness will help to address or compound inequality in accessing care. Aim To explore the experience and impact of organisational and technology changes in response to COVID-19 on access to health care for people experiencing homelessness. Design and setting An action-led and participatory research methodology was employed in three case study sites made up of primary care services delivering care for people experiencing homelessness. Method Individual semi-structured interviews were conducted with 21 people experiencing homelessness and 22 clinicians and support workers. Interviews were analysed using a framework approach. Results The move to remote telephone consultations highlighted the difficulties experienced by participants in accessing health care. These barriers included problems at the practice level associated with remote triage as participants did not always have access to a phone or the means to pay for a phone call. This fostered increased reliance on support workers and clinicians working in the community to provide or facilitate a primary care appointment. Conclusion The findings have emphasised the importance of addressing practical and technology barriers as well as supporting communication and choice for mode of consultation. The authors argue that consultations should not be remote ‘by default’ and instead take into consideration both the clinical and social factors underpinning health.
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