Arrangements of wash toilets and ageing bodies - an exploratory study

PURPOSE

The purpose of this study is to study how a specific assistive technology, namely wash toilet systems, are used and which values they enact for their users.

MATERIALS AND METHODS

The study is primarily based on ten semi-structured interviews conducted with older adults who were offered a wash toilet as an element in the welfare service of a large Danish municipality.

RESULTS

The study shows how, in various ways, specific aspects of wash toilet systems are associated with specific aspects of human physiology. Essential challenges to older adults that implicate the use of wash toilet systems either relate to 'arms that cannot reach behind', or the leakage of urine and eventually faeces. Furthermore the study shows that values enacted by wash toilet systems differ in the various arrangements, e.g., enabling social relations, being a part of something, being self-reliant or independent, preserving intimacy limits, or just 'be pleased with'.

CONCLUSIONS

The wash toilet systems are woven into several different arrangements of the ageing body, wheelchairs, walkers, care personnel, spouses, diapers, etc. being situated in differently spaced bathrooms in different homes and different municipalities. We propose that the abandonment of focus on abstract policy values in favour of an emphasis on the actual arrangements of technology and the human body in old age will, in fact, be beneficial to our understanding of how welfare technology can contribute to enhanced citizenship.Implications for rehabilitationAn implication of this study for rehabilitation is not to take for granted how a wash toilet system will interact in arrangements with older adults, but attend to the potentially various/many ways the system can create value for the user in the actual arrangement it is part of.Another implication of the study is that it is always an empirical question whether self-reliance - which is often an aim of implementing assistive technologies - is an effect of a specific arrangement of a wash toilet system and the human body in old age.

Disembodied, dehumanised but safe and feasible: The social-spatial flow of a pandemic OSCE

INTRODUCTION

The Objective Structured Clinical Examination (OSCE) is a key feature of healthcare education assessment. Many aspects of the OSCE are well-investigated, but not so its sociomaterial assemblage. The Covid-19 pandemic provided a unique opportunity to (re)consider taken-for-granted OSCE practices. Drawing on Law's modes of ordering, our aim was to demonstrate the 'mangle of practice' between space and people; the spatialised and spatialising processes of an OSCE.

METHODS

We used a case study approach to critically examine a redesigned final year MBChB OSCE held during the pandemic. We used multiple sources of data to attune to human and non-human actors: OSCE documentation, photographs, field notes and semi-structured interviews with OSCE staff/organisers. Law's modes of ordering was used as an analytical lens to critically consider how people and things flowed through the adapted OSCE.

FINDINGS

The overarching ordering was the delivery of a 'pandemic safe' OSCE. This necessitated reordering of 'usual' process to deliver a socially distanced, safe flow of human and non-human actors through the assessment space. Each change had material and social 'knock on' effects. We identified three main interrelated orderings: Substituting technologies for bodies: Disembodied and dehumanised but feasible; Flow through space: Architectural affordances and one-way traffic; Barriers to flow: Time and technology.

DISCUSSION

Looking at the OSCE through a sociomaterial lens allows us to critically examine the OSCE's essential and complex processes and the restrictions and affordances of the spaces and props within the OSCE. In doing so, we open the possibility of considering alternative ways of doing OSCEs in the future. Moreover, conceptualising the OSCE as a living set of socially (human) and materially (nonhuman) enacted processes changes the social perception of the OSCE and highlights that an OSCE has agency on people, places and things.

Maintaining a medical institution in a context of materiality change: Lessons from a Canadian university hospital

This research aimed to better understand how institutions are maintained, and the role of materiality in this institutional work. More specifically, the present qualitative case study analyzed how different actors in a large academic hospital in Canada worked together (i.e. accomplished institutional work) to maintain the institution of medical record keeping as a new clinical information system (computerized physician order entry-the material entity) was enacted. The study reveals that, to maintain the institution at stake, the intertwinement of processes of creating and maintaining institutions took place. In fact, different forms of institutional work interact Results also strongly suggest that the design of computerized physician order entry and its implementation (i.e. the materiality involved in this institutional change) played an important role in the maintenance of the institution of medical record keeping: on the one hand, it was particularly present in three types of institutional work, namely enabling, policing, and deterring; on the other hand, it appeared to be an essential component of the routinization of work by allowing a better fit between the new technology and the organization of work.

Configurations of human-centered AI at work: seven actor-structure engagements in organizations

Purpose

The discourse on the human-centricity of AI at work needs contextualization. The aim of this study is to distinguish prevalent criteria of human-centricity for AI applications in the scientific discourse and to relate them to the work contexts for which they are specifically intended. This leads to configurations of actor-structure engagements that foster human-centricity in the workplace.

Theoretical foundation

The study applies configurational theory to sociotechnical systems' analysis of work settings. The assumption is that different approaches to promote human-centricity coexist, depending on the stakeholders responsible for their application.

Method

The exploration of criteria indicating human-centricity and their synthesis into configurations is based on a cross-disciplinary literature review following a systematic search strategy and a deductive-inductive qualitative content analysis of 101 research articles.

Results

The article outlines eight criteria of human-centricity, two of which face challenges of human-centered technology development (trustworthiness and explainability), three challenges of human-centered employee development (prevention of job loss, health, and human agency and augmentation), and three challenges of human-centered organizational development (compensation of systems' weaknesses, integration of user-domain knowledge, accountability, and safety culture). The configurational theory allows contextualization of these criteria from a higher-order perspective and leads to seven configurations of actor-structure engagements in terms of engagement for (1) data and technostructure, (2) operational process optimization, (3) operators' employment, (4) employees' wellbeing, (5) proficiency, (6) accountability, and (7) interactive cross-domain design. Each has one criterion of human-centricity in the foreground. Trustworthiness does not build its own configuration but is proposed to be a necessary condition in all seven configurations.

Discussion

The article contextualizes the overall debate on human-centricity and allows us to specify stakeholder-related engagements and how these complement each other. This is of high value for practitioners bringing human-centricity to the workplace and allows them to compare which criteria are considered in transnational declarations, international norms and standards, or company guidelines.

Sociomaterial perspective as applied in interprofessional education and collaborative practice: a scoping review

Learning and working together towards better health outcomes today have become more complex requiring an investigation on how interprofessional education (IPE) and interprofessional collaboration (IPC) practices could be sustained and further developed. Through a sociomaterial perspective, we can better understand IPE and IPC practices by foregrounding the material aspect of learning and working together and examining its relationship with humans and their interactions. This article aimed to examine existing literature that discusses the application of sociomaterial perspectives in IPE and IPC. A scoping review was conducted following Arksey and O'Malley's framework to explore the extent within the current body of knowledge that discuss how sociomaterial perspective is applied in IPE and IPC practices. A systematic database search was performed in September 2021 to retrieve literature published from 2007 onwards, with forty-three papers meeting the inclusion criteria. These papers included research articles, book chapters, conference papers and commentaries, with the majority originating from Europe. The thematic analysis revealed the following themes: (1) power as a sociomaterial entity shaping IPE and IPC; (2) inclusion of non-health professionals in reimagining IPE and IPC practices, and (3) the critical understanding of sociomateriality. The findings suggest that a sociomaterial perspective can allow for the reimagination of the contemporary and future practices of interprofessionalism.

Examining the nexus between medical education and complexity: a systematic review to inform practice and research

BACKGROUND

Medical education is a multifarious endeavour integrating a range of pedagogies and philosophies. Complexity as a science or theory ('complexity') signals a move away from a reductionist paradigm to one which appreciates that interactions in multi-component systems, such as healthcare systems, can result in adaptive and emergent outcomes. This examination of the nexus between medical education and complexity theory aims to discover ways that complexity theory can inform medical education and medical education research.

METHODS

A structured literature review was conducted to examine the nexus between medical education and complexity; 5 databases were searched using relevant terms. Papers were included if they engaged fully with complexity as a science or theory and were significantly focused on medical education. All types of papers were included, including conceptual papers (e.g. opinion and theoretical discussions), case studies, program evaluations and empirical research. A narrative and thematic synthesis was undertaken to create a deep understanding of the use of complexity in medical education.

RESULTS

Eighty-three papers were included; the majority were conceptual papers. The context and theoretical underpinnings of complexity as a relevant theory for medical education were identified. Bibliographic and temporal observations were noted regarding the entry of complexity into medical education. Complexity was relied upon as a theoretical framework for empirical studies covering a variety of elements within medical education including: knowledge and learning theories; curricular, program and faculty development; program evaluation and medical education research; assessment and admissions; professionalism and leadership; and learning for systems, about systems and in systems.

DISCUSSION

There is a call for greater use of theory by medical educators. Complexity within medical education is established, although not widespread. Individualistic cultures of medicine and comfort with reductionist epistemologies challenges its introduction. However, complexity was found to be a useful theory across a range of areas by a limited number of authors and is increasingly used by medical educators and medical education researchers. This review has further conceptualized how complexity is being used to support medical education and medical education research.

CONCLUSION

This literature review can assist in understanding how complexity can be useful in medical educationalists' practice.

Improving transitions between clinical placements

BACKGROUND

Students regularly transition between clinical learning environments as they rotate through their clinical placements. These transitions are stressful for learners, as they must navigate unfamiliar policies, people and physical spaces. It is important to reduce cognitive overload at the start of each placement through appropriate inductions. Our governance processes found there was significant variation between induction processes at our affiliated teaching-hospital sites: our aim was to optimise and standardise these.

APPROACH

We opted for induction websites for each of our affiliated hospital sites, as these could be dynamically updated and quality assured. Our websites were informed by a conceptual framework of the clinical learning environment and the theory of sociomateriality. We co-produced them with students and other stakeholders through iterative evaluation and improvement cycles.

EVALUATION

To elicit end-user analysis, we conducted three focus groups with 19 students. We used the technology acceptance model to inform our topic guide and coding categories. Students reported that the websites were useful, easy to use, and fulfilled a significant unmet need.

IMPLICATIONS

Induction websites can be optimised through the involvement of a range of stakeholders and the application of theory. They can be pushed to students before each new placement and used to scaffold in-person inductions. Further research is needed to explore the wider impacts of improved site inductions on participation and engagement with clinical learning opportunities and on student satisfaction and experience.

Sociomateriality in Action

The COVID-19 pandemic has led to an enforced ‘big bang’ adoption of working from home, involving the rapid implementation and diffusion of digital collaboration technologies. This radical shift to enforced working from home led to substantial changes in the practice of work. Using a qualitative research approach and drawing on the interview accounts of 29 knowledge workers required to work from home during the pandemic, the study identified five sociomaterial practices that were significantly disrupted and required reconfiguration of their constitutive social and material elements to renew them. The paper further shows evidence of the ongoing evolution of those sociomaterial practices among the participants, as temporary breakdowns in their performance led to further adjustments and fine-tuning. The study extends the body of knowledge on working from home and provides a fine-grained analysis of specific complexities of sociomaterial practice and change as actors utilize conceptual and contextual sensemaking to perceive and exploit possibilities for action in their unfolding practice of work. Against the backdrop of the increasing adoption of hybrid working in the aftermath of the pandemic, the paper offers four pillars derived from the findings that support the establishment of a conducive working from home environment.

Pandemic sociomaterial bricolage: how vulnerable communities used social media to tackle the COVID-19 crisis

Purpose

This research was conducted to understand how vulnerable communities used social media (SM) tools to face the impacts of the COVID-19 pandemic. Affected by the lack of information and the absence of effective public policies, residents from slums in the city of Rio de Janeiro displayed new and unexpected uses to SM tools to tackle the health and socio-economic impacts of the pandemic.

Design/methodology/approach

The research methodology consisted of a qualitative, exploratory study, combining a series of in-depth interviews with the analysis of various posts, containing videos and texts, extracted from SM during the first six months of the pandemic. The data were collected in the context of 10 different communities in Rio de Janeiro city.

Findings

In the context of the pandemic, people combined different uses of SM not only to inform themselves and communicate with others but also to articulate and execute fundraising and food donation strategies within vulnerable communities. Accordingly, this SM use is characterized by improvisation, learning by doing and building resilience, which are all constructs related to the concept of bricolage. Users had no specific SM knowledge, and adjusted these technological tools to emergent new activities in practice, which is characteristic of sociomaterial process. In addition to emphasizing the importance of context for the emergence of the phenomenon, this work also highlights reliability, validity and authority as characteristics related to the citizen-led participation approach that was observed.

Research limitations/implications

Future research can develop approaches based on pandemic sociomaterial bricolage (PSB) aspects, which could guide governments and practitioners on building innovative solutions for the use of SM by the population, especially in emergency situations.

Originality/value

This study proposes a framework, termed PSB, to represent SM usage promoted by the pandemic context, which emerged from the triangulation of empirical data and an analysis based on the concepts of bricolage and sociomateriality.

Sociomaterial influence on social media: exploring sexualised practices of influencers on Instagram

Purpose

Relying on social influence and sociomateriality theories, this research provides new insights about the social and material drivers relating to the sexualisation of online behaviour of social media influencers.

Design/methodology/approach

Using a netnographic approach, observation data were gathered from the Instagram accounts of 20 influencers dedicated to beauty and fashion. In addition, 15 in-depth interviews were conducted with women adopting sexualisation practices online. The data were analysed using an abductive strategy; all materials were coded according to thematic analysis principles.

Findings

The authors observe that sexualisation is a result of a complex system of social interactions encouraged and reinforced by multiple factors and actors. In particular, the authors outline the major influence of technology that has become a non-human authority defining implicit norms and shaping the beliefs and behaviours of women influencers.

Originality/value

In contrast to existing literature which mainly focuses on the negative consequences of sexualisation, this work sheds some light on social constructs in social media. The authors contribute to the growing literature on social media influencers. Although many works focus on their persuasiveness, this work helps to better understand the social setting, motivations and pressures that are contained in social and technological contexts.

Digital health: A sociomaterial approach

The notion of digital health often remains an empty signifier, employed strategically for a vast array of demands to attract investments and legitimise reforms. Rather scarce are attempts to develop digital health towards an analytic notion that provides avenues for understanding the ongoing transformations in health care. This article develops a sociomaterial approach to understanding digital health, showing how digitalisation affords practices of health and medicine to cope with and utilise the combined and interrelated challenges of increases in quantification (data-intensive medicine), varieties of connectivity (telemedicine), and unprecedented modes of instantaneous calculation (algorithmic medicine). This enables an engagement with questions about what forms of knowledge, relationships and control are produced through different manifestations of digital health. The paper then sets out, in detail, three innovative strategies that can guide explorations and negotiations into the type of care we want to achieve through digital transformation. These strategies embed Karen Barad's concept of agential cuts suggesting that responsible cuts towards the materialisation of digital health require participatory efforts that recognise the affordances and the generativity of technology developments. Through the sociomaterial approach presented in this article, we aim to lay the foundations to reorient and sensitise innovation and care processes in order to create new possibilities and value-centric approaches for promoting health in digital societies as opposed to promoting digital health per se.

The adoption of remote work platforms after the Covid-19 lockdown: New approach, new evidence

With the aim of providing further insights into the driving factors influencing behavioral intentions and expectations to use remote work after the Covid-19 lockdown, this study draws on an enhanced version of the technology acceptance model to analyze the determinants and moderating factors of remote work platform use. From an analysis of quantitative data collected from questionnaires and qualitative data from interviews with employees of Chinese firms in the service sector, we conclude that post-lockdown adoption of remote work is explained by three main variables: behavioral intention, behavioral expectation and facilitating conditions, but demographic characteristics and factors related to the specific features of remote work all nevertheless moderate the relationships in our model. In addition to gender, the generational gap and behavioral tendency should be taken into consideration to improve employee acceptance rates.

To be or not to be stressed: Designing autonomy to reduce stress at work

BACKGROUND

Many organizations are undertaking efforts to reduce the stress of (oftentimes overworked) employees. Information Technology (IT) (e.g., smartphones) has the potential to be a key instrument for reducing stress. One design-relevant factor considered to reduce stress is the concept of autonomy. Unfortunately, little research exists using autonomy as a characteristic of technology design.

OBJECTIVE

Against this background, this study aimed to investigate specific autonomy-related design options with the potential to prevent stress.

METHODS

In a factorial survey, this experimental study tested three design options in an overwork scenario: 1) autonomy (no intervention by design), 2) nudge ("nudging" by design), and 3) enforcement (hard stop by design). 51 participants (mean age 38 years, 50% women, mean work experience 18 years) from the Netherlands, United Kingdom, United States of America, and Germany participated in the experiment for 330 seconds on average. To test our hypothesis, we used a two-step approach. First, a multiple linear regression was applied. Second, we carried out a one-way ANCOVA comparing the effects of our design options.

RESULTS

Our results indicate that autonomy can be manipulated through technology design and is negatively correlated with stress. Additionally, the design options autonomy and nudge were associated with lower levels of perceived stress than was enforcement.

CONCLUSION

The study proposes a careful use of IT and policies that limit the perceived autonomy of employees. Overall, this study offers a set of design recommendations arguing that organizations should implement technology that helps employees prevent overwork and maintain their autonomy.

Leadership during airway management in the intensive care unit: A video-reflexive ethnography study

Effective leadership is crucial to team performance within the intensive care unit. This novel study aimed to explore how staff members from an intensive care unit conceptualize leadership and what facilitators and barriers to leadership exist within a simulated workplace. It also aimed to identify factors that intersect with their perceptions of leadership. This study was underpinned by interpretivism, and video-reflexive ethnography was chosen as the methodology for the study. The use of both video recording (to capture the complex interactions occurring in the ICU) and team reflexivity allowed repeated analysis of those interactions by the research team. Purposive sampling was used to recruit participants from an ICU in a large tertiary and private hospital in Australia. Simulation groups were designed to replicate the typical clinical teams involved in airway management within the intensive care unit. Twenty staff participated in the four simulation activities (five staff per simulation group). Each group simulated the intubations of three patients with hypoxia and respiratory distress due to severe COVID-19. All 20 participants who completed the study simulations were invited to attend video-reflexivity sessions with their respective group. Twelve of the 20 participants (60%) from the simulations took part in the reflexive sessions. Video-reflexivity sessions (142 min) were transcribed verbatim. Transcripts were then imported into NVivo software for analysis. The five stages of framework analysis were used to conduct thematic analysis of the video-reflexivity focus group sessions, including the development of a coding framework. All transcripts were coded in NVivo. NVivo queries were conducted to explore patterns in the coding. The following key themes regarding participants' conceptualizations of leadership within the intensive care were identified: (1) leadership is both a group/shared process and individualistic/hierarchical; (2) leadership is communication; and (3) gender is a key leadership dimension. Key facilitators identified were: (1) role allocation; (2) trust, respect and staff familiarity; and (3) the use of checklists. Key barriers identified were: (1) noise and (2) personal protective equipment. The impact of socio-materiality on leadership within the intensive care unit is also identified.

Organizational citizenship behavior: understanding interaction effects of psychological ownership and agency systems

Organizational citizenship behavior is a highly sought-after outcome. We integrate insight from the psychological ownership perspective and agency theory to examine how the juxtaposition of informal psychological mechanisms (i.e., ownership feelings toward an organization) and formal and informal governance mechanisms (i.e., employee share ownership, agency monitoring, and peer monitoring) influences employees' organizational citizenship behaviors. Our empirical results show that psychological ownership has a positive effect on organizational citizenship behavior. Contrary to the common belief that informal and formal mechanisms complement each other, we find that the positive influence of psychological ownership on organizational citizenship behavior is more pronounced when employee share ownership and agency monitoring is low compared to high. Implications for theory and future research are discussed.

Shades of digital deception: Self-presentation among men seeking men on locative dating apps

In recent years, location-based real-time dating apps like Grindr and Tinder have assumed an increasingly pivotal role in brokering socio-sexual relations between men seeking men and have proven to be fertile ground for the study of identity negotiation and impression management. However, current research has given insufficient consideration to how various contextual elements of technology use interact with one another to shape self-presentation behaviour. Through analysis of interview data, we found impression construction on these apps reflects tensions between authentic depiction of the self-concept and self-enhancement via deception. Whether and the extent to which one engages in deception depends on how a number of technological affordances, platform-specific community norms and userbase characteristics interact with each other. Self-presentational choices were a result of a combination of deception facilitators, for example, belief in the normalcy of lying, and constraining determinants, for example, the expectation of brokering physical connection. Impression construction determinants also interact in ways where the influence of any one element is dependent on others. This was most plainly evidenced in the interactions between stigma management concerns, the affordances of audience visibility/control and locatability and common ground reinforcing social hierarchy.

Tracing teachers' perceptions of entanglement of digitally-mediated educational activities and learning environments: a practice-oriented method

School spaces, technologies, and educational activities shape each other reciprocally. This mixed-methods study (i) developed a methodological framework for tracing the interdependence between school spaces, digital instruments, and teachers' practices in their use, and (ii) created practice-based knowledge about the relations of teachers' perceptions of educational activities to school spaces in order to acknowledge architects and educational practitioners in designing learning environments that support educational renewal. We participated in the construction process of a new general upper-secondary school building in Finland, taking into consideration the school's operating culture and teachers' pedagogic needs (social aspects), as well as the mediation of school spaces by digitalization and national curriculum reformation (material aspects). The data were collected through a teacher survey (n = 31), teacher interviews (n = 10), and the analysis of group notes that teachers (n = 39) generated in a participatory workshop. The results revealed that teachers consider it critical in the design of new learning environments to foster a collaborative and multidisciplinary school culture that emphasizes learners' wellbeing and inclusion, as well as utilizing readily-available digital instruments with basic-level functionality. The developed methodological framework appeared suitable for visualizing (with radar charts) the sociomaterial interdependence of school spaces, digital instruments, and teachers' personal and collective pedagogical activities. We argue that teachers' perceptions of school spaces, digital instruments, and pedagogic practices entanglement consolidates learning environments design from an educational point of view and should be taken into consideration when constructing new school buildings.

Learning, digital technologies, and sociomaterial approaches: A critical reflection from the perspective of materialist dialectics

In this article, I attempt to critically reflect on sociomaterial approaches to learning, especially as it is conducted with digital technologies. By pursuing detailed ethnographic case studies, these approaches argue for the active character of digital technologies in the constitution of learning. More specifically, digital technologies are treated in this paradigm as co-participants—along with humans—in the formation of learning practices. Despite their invaluable empirical insights, I suggest that these approaches do not adequately emphasize the transformative potential of learners and do not conceptualize learning from the perspective of human development. In addition, I propose that, apart from empirically based research, which is the preferred mode of research of sociomaterial approaches, there is also a need for categorical thinking to conceptualize the mediation of learning by digital technologies. In my critical reflection, I draw on scholars working in the traditions of cultural-historical theory and activity theory, and on materialist dialectics more generally

New work situations call for familiar work design methods: Effects of task rotation and how they are mediated in a technology-supported workplace

New digital assistive technologies strive to alleviate the completion of work tasks but thereby often threaten to make jobs increasingly monotonous. To counteract jobs becoming more and more monotonous, task rotation might be an appropriate technology feature. However, it is uncertain whether task rotation has unique positive effects, why it works, and whether there are any boundary conditions. To investigate this, we conducted two experimental vignette studies. In Study 1 (N₁ = 135), we drew on the job characteristics model and self-determination theory to examine perceived task variety, skill variety, and task identity, and expected satisfaction of the need for competence as mediators of the effect of task rotation on anticipated employee attitudes (job satisfaction, intrinsic work motivation), behavior (subjective performance), and well-being (positive and negative affect). The investigated vignette described a job where a digital assistance system either indicated the task rotation or only supported work steps. Regression analyses showed direct effects of task rotation on expected job satisfaction, intrinsic motivation, and positive affect. There were indirect effects of task rotation on all outcomes except expected negative affect. We used Study 2 (N₂ = 159) as an exact replication of Study 1. Additionally, to investigate the boundary conditions of task rotation effects, we drew on person-job fit theory and investigated openness to experience as a moderator of the effects of task and skill variety on the outcomes. Regression analyses showed direct effects of task rotation on expected job satisfaction, subjective performance, and positive affect. There were indirect effects of task rotation on all outcomes except expected negative affect and intrinsic motivation. Thus, the results of Study 1 could only be partly replicated. Openness to experience did not moderate the effects of task and skill variety on the outcomes. The results support the relevance of task rotation as a technology feature and indicate that rotations should offer especially skill variety and task identity, as these were the strongest mediators in our studies.

Ethical issues in virtual workplaces: evidence from an emerging economy

Purpose

However, while the benefits of adopting virtual work structures have been extensively discussed, ethical considerations have been largely ignored in the existing literature. To fill this gap, this study aims to investigate the key ethical issues associated with virtual workplaces. It also aimed to examine the various preventive measures that could be considered for effectively managing such challenges.

Design/methodology/approach

The study adopted an inductive research approach using qualitative methodology. Data was collected by executing the technique of dual moderator focus group discussion. By using the purposive sampling technique, the sample comprised 24 software professionals from emerging economies such as India. All sessions were transcribed, and the data were analysed using the content analysis method.

Findings

The study reports some interesting results related to various ethical issues and the preventive measures to handle such issues in virtual workplaces. The themes that emerged related to ethical issues have been categorised into three broad categories, i.e. People, Technology and Culture. In contrast, preventive measures have been reported in both contexts, i.e. pre-preventive and post-preventive measures. Furthermore, few recommendations have been made to improve virtual work experiences for remote work professionals. The identified themes and categories were classified and arranged in “Network View”, a feature embedded in Atlas.ti7 software, to analyse the conceptual relationships.

Practical implications

The findings may help managers regarding various ethical issues in virtual work settings. It may also provide an insight to the managers about the benefits of adopting preventive measures for handling ethical dilemmas in virtual workplaces in an emerging economy like India.

Originality/value

The study may be seen as one of the earliest attempts to consider the lingering debate on ethics in virtual workplaces. The findings of the study have implications for further theoretical research on the topic.

Dislocating peripheries to the center: A tecnologia social reinventing repertoires and territories

Although social innovation has gained increasing importance in recent decades due to its promise of promoting social change, critical scholars have identified a number of gray areas, notably numerous perspectives that fail to deeply question the conditions that maintain social inequalities and exclusion, and that are marked by the absence of the voices of those living in the so-called “peripheries.” Through the example of The Agency, we propose an alternative to hegemonic ways of understanding social innovation, one based on the Latin American concept of tecnologia social, which embodies a decolonial view. We make three contributions to the social innovation literature, thereby enriching the North-South debate. First, we illustrate a process of sociotechnical reconfiguration—an interplay of methodological tools, artifacts and discourses—which is central to the conception and implementation of a tecnologia social. Second, we show how a tecnologia social operates through a cumulative layering process of decolonizing the imaginary, challenging the colonial relationship between center/periphery and positioning deprived young people as actors who reinvent their repertoires and territories. Third, we introduce a debate linking the anthropophagic approach to epistemic justice, a valued theme in decolonial thinking. In doing so, this article contributes to the literature by proposing applicable and positive outcomes to critical and decolonizing thinking.

Established Adults, Who Self-Identify as Smartphone and/or Social Media Overusers, Struggle to Balance Smartphone Use for Personal and Work Purposes

Smartphone ownership and use continues to proliferate, allowing people to easily access online communication, entertainment, and information. Importantly, individuals can perceive that they overuse their smartphone and/or the social media applications (apps) they access on their devices. Much of the research on smartphone overuse has focused on youth and emerging adults, with little research focusing on individuals in the established adulthood stage of life. This study examines smartphone use among established adults who perceive that they overuse their smartphone and/or social media. As part of a larger study, we conducted in-depth interviews with 21 individuals (30-45 years old) who self-identified as smartphone and/or social media overusers. Data were collected through a pre-survey, 1-hour interview, and smartphone use screenshots. Audio-recorded interviews were transcribed and then coded using NVivo software. Participants' average age was 35.9 years (SD = 4.1). The majority of the sample were female (67%), White (76%), and had a master's degree or higher (76%). Participants spent an average of 215 min on their smartphone daily, primarily using social media, video conferencing, and texting apps. Issues with smartphone use occurred when there was an unclear separation between work and personal use. Participants felt pressure to always respond quickly to work emails. An effort was made to limit smartphone use for work and during family time to be present for their family. Established adults strive to balance smartphone use for personal and work purposes. Creating boundaries for how and when established adults use their smartphone may help them find this balance.

Rotinização em métodos ágeis: emergência e mudanças de rotinas em equipes Scrum

Novas abordagens para projetar práticas/rotinas exploram formas distribuídas e flexíveis de organização, incluindo organizações ágeis e abertas. Com base neste contexto, este artigo tem como objetivo contribuir para avançar na compreensão de como as rotinas emergem e se modificam em projetos de software gerenciados pelo método ágil Scrum. Nesse sentido, o método fenomenográfico foi escolhido como instrumento qualitativo, dada a sua capacidade de captação de dados distribuídos com base em experiências individuais, possibilitando ampliar as investigações sob a perspectiva da prática. As entrevistas foram realizadas, no período de julho de 2018 a abril de 2019, com profissionais participantes de equipes Scrum. Os resultados revelaram que a emergência de rotinas se relaciona com competências coletivas que são aprendidas pela equipe durante o ciclo de vida do projeto, suportando, desta forma, a necessidade de adaptabilidade contínua das rotinas de gerenciamento ao longo do projeto. Essa perspectiva introduz as competências coletivas da equipe como aspecto subjacente do fenômeno da emergência de rotinas de gerenciamento ágil de projeto.

Politics by Automatic Means? A Critique of Artificial Intelligence Ethics at Work

Calls for “ethical Artificial Intelligence” are legion, with a recent proliferation of government and industry guidelines attempting to establish ethical rules and boundaries for this new technology. With few exceptions, they interpret Artificial Intelligence (AI) ethics narrowly in a liberal political framework of privacy concerns, transparency, governance and non-discrimination. One of the main hurdles to establishing “ethical AI” remains how to operationalize high-level principles such that they translate to technology design, development and use in the labor process. This is because organizations can end up interpreting ethics in an ad-hoc way with no oversight, treating ethics as simply another technological problem with technological solutions, and regulations have been largely detached from the issues AI presents for workers. There is a distinct lack of supra-national standards for fair, decent, or just AI in contexts where people depend on and work in tandem with it. Topics such as discrimination and bias in job allocation, surveillance and control in the labor process, and quantification of work have received significant attention, yet questions around AI and job quality and working conditions have not. This has left workers exposed to potential risks and harms of AI. In this paper, we provide a critique of relevant academic literature and policies related to AI ethics. We then identify a set of principles that could facilitate fairer working conditions with AI. As part of a broader research initiative with the Global Partnership on Artificial Intelligence, we propose a set of accountability mechanisms to ensure AI systems foster fairer working conditions. Such processes are aimed at reshaping the social impact of technology from the point of inception to set a research agenda for the future. As such, the key contribution of the paper is how to bridge from abstract ethical principles to operationalizable processes in the vast field of AI and new technology at work.

Making sense of teamwork in mobile hybrid teams: a lexical analysis

Purpose

This study aims to investigate the ways mobile hybrid team members make sense of their teamwork.

Design/methodology/approach

Using surveys, this study examined 579 US-based mobile hybrid team members as they discussed their professional team activities. Leximancer software determined, through frequency and co-occurrence analysis of survey-resulting unstructured data sets, the themes mobile hybrid team members use to make sense of their teamwork.

Findings

Participants included the concepts Team, Technology, Communication, Context and Time relative to 25 specific content themes within their talk about teamwork. While thematic clusters such as Team and Communication were densely packed, Technology and Time co-occurred more widely in support of other content themes within the mobile hybrid team member data set. This suggests mobile technologies pervade mobile hybrid team members’ sensemaking about their work.

Originality/value

A first of its kind inquiry into how mobile hybrid team members make sense of work and performance within their teams, this study highlights the need to explore further how mobile hybrid team members frame and enact technological processes as integral to their organizational work and team outcomes.

Twitter as a leadership actor — A communication as constitutive of organizing perspective on a ‘leaderless’ social movement

We applied a communication as constitutive of organizing (CCO) perspective in a case study to examine Twitter’s influence on the leadership dynamics in the 2019 Hong Kong Protests. We argue that Twitter is a powerful nonhuman leadership actor by demonstrating how it coordinates a plenum of co-participating agencies to construct meaningful narratives. In addition, we show that while many social movements call themselves leaderless, because of Twitter’s co-participation, they are not leadership-less. Using digital methods, we first harvested movement-relevant tweets based on hashtags and retweet counts from a key event of the protests, and then analysed the video content in the three most-retweeted tweets. Our analysis shows that Twitter’s various mechanisms dictate how online conversations unfold, and that Twitter therefore influences how “authoritative text” is established. Our study contributes to the literature in three ways. First, we contribute to critical leadership studies by showing that Twitter is a leadership actor that enacts sociomaterial leadership, which further challenges the dominant human-centric and masculine views of leadership. In doing so, we reveal that the persistent leaderless movement narrative is a fantasy. Second, by illustrating how Twitter’s authorship mechanisms generate authority and polarity, we contribute to a stream of CCO studies showing that platforms influence power dynamics. Third, by attending to multivocality and dissensus, where a myriad of voices could speak up against the established and perceived injustice, we assert that Twitter as a leadership actor dictates specific modes of communication with performative effects.

A Distributed Framework for the Study of Organizational Cognition in Meetings

This paper proposes an analytical framework for the analysis of organizational cognition that borrows from distributed and ecological cognition. In so doing, we take a case study featuring a decision on the topic of agreeing on a set point in the agenda of a meeting. It is through the analysis of a few minutes of video-recording used in the case that enables us to demonstrate the power of applying distributed and ecological cognition to organizing processes. Cognitive mechanism, resources, and processes are identified within this combined framework. Mechanisms are described as “socio-material” (CM1)—where “people” and “artifacts” are the related cognitive resources—and as “conceptual” (CM2)—with “group” identity, “topic” understanding, meaning of “procedures,” and perception of “time” as resources. Processes are defined as “coupling,” “de-coupling,” and “un-coupled” depending on the type of relation in place. Finally, the paper presents an agent-based computational simulation to demonstrate the potentials of operationalizing this approach.

Producing liminal spaces for change interventions: the case of LEGO serious play workshops

Purpose

The purpose of this paper is to advance spatial studies of change interventions by conceptualizing them as liminal spaces and examining how these spaces are conceived, perceived and lived during the intervention process.

Design/methodology/approach

The paper explores change interventions as liminal spaces in the empirical context of LEGO serious play workshops through participant observations and interviews.

Findings

The study shows that in change interventions an abstract, conceived liminal space is created, maintained and closed down to enable the planned change to take place. While practicing the space, the change participants may indeed perceive this space as liminal, but the space is less manageable because of their both prescribed and unprescribed interpretations. Furthermore, as subjectively experienced, the space may hold a spectrum of liminal, liminoid and everyday (business as usual) notions.

Research limitations/implications

The study contributes to the research on (1) the spatiality of change interventions and (2) artificially created liminal spaces of organizing.

Practical implications

The paper reminds consultants and organizations embarking on change interventions to pay attention to the spatiality of such interventions. The study shows that it is not enough to plan how these spaces are to be used, but also it is equally important to consider how the participants use and experience them.

Originality/value

The study provides a novel insight into change interventions by examining them as liminal spaces that are simultaneously conceived, perceived and lived during the intervention process.

The work of conflict mediation: Actors, vectors, and communicative relationality

Mediation is a widely used form of third-party conflict management for which research has primarily focused on the role of mediators. But how are the relations between disputing parties constituted in communication involving written texts, such as official letters or medical reports, during mediation sessions? To gain deeper insight into the communicative dynamics through which third-party disputes are created, sustained, and resolved, this article proposes a new theoretical perspective on mediation that illuminates how human beings and written texts can act as vectors for each other, i.e., how they can make important differences in mediation sessions because they carry or convey what someone or something else is saying, doing, thinking, or feeling and, thus, contribute to composing the nature of disputants' relations. The value of this vectorial perspective on mediation is subsequently demonstrated through an inductive analysis of video-recorded sessions that took place at an administrative tribunal in Canada. By showing how texts (or their absence) can act as (1) conjunctive vectors that contribute to highlighting disputants' compatibilities and help them find common ground, or (2) disjunctive vectors that contribute to highlighting their incompatibilities and obstruct their dispute resolution, this article advances the academic and professional literature on the role of communication in conflict mediation work, and reveals significant implications for the study and practice of conflict management in organizations as well as scholarship on relational ontologies.

“It is ok to be interrupted; it is my job” – perceptions on technology-mediated work-life boundary experiences; a sociomaterial analysis

Purpose

This study aims to explore how and why employees perceive technology-mediated interruptions differently and the role of sociocultural factors in this process using sociomaterial analysis.

Design/methodology/approach

Data were gathered from 34 Sri Lankan knowledge workers using a series of workshop-based activities. The concept of sociomateriality is employed to understand how sociocultural elements are entangled with technology in work-life boundary experiences.

Findings

The findings of the thematic analyses suggest how culture is intertwined in the way employees perceive technology-mediated interruptions and how they manage information communication technologies (ICTs) to balance their work and nonwork demands. Participants have been unable to avoid technology-mediated boundary interruptions from work, as organisations have created norms to keep employees connected to organisations using information communication technologies. Traditional gender roles are specifically found to be entangled in employees' boundary management practices, disadvantaging women more.

Practical implications

The findings highlight how national culture and gender norms create challenging work-life experiences for female employees than males. This could create a disadvantageous position for female employees in their career progression. It is crucial to consider factors such as boundary preferences and family concerns when deciding on family-friendly work policies. Also, organisations have to consider the development of explicit guidelines on after-hours communication expectations.

Originality/value

Using the lens of sociomateriality, researchers can understand the contextual entanglement of ICTs with national culture and gender norms in creating different work-life boundary experiences. It seems ICTs are creating a disadvantage for female employees when managing work–nonwork boundaries, especially in power distant and collectivist cultures where traditional gender norms are highly valued and largely upheld. This study also contributes to the current discourse on work-life boundaries by providing insights from non-western perspectives.

Management as craft and developing craftership

Purpose

The purpose of this paper is to offer an appraisal of the craft metaphor in management with particular reference to authority, resistance, care and the interior landscape of the manager/crafter.

Design/method/approach

This is a conceptual essay that draws on an autoethnography.

Findings

Respect for the limits of managerial and bureaucratic authority and an appreciation of the manager/crafter's interior landscape are crucial aspects of effective craft and management practice. Insights into the practice of craft may enhance understanding of how both craft and management are a potent brew of politics, power, people, history, reason, faith and authority and just how crucial the interior landscape of the manager/crafter is.

Originality/value

This article offers a focus on an inadequately examined aspect of management/craft – the interior landscape of the manager – that is informed by an auto-ethnography and suggests a case for conceptualizing management as craft, with implications for management development.

The Path to Hedonic Information System Use Addiction: A Process Model in the Context of Social Networking Sites

Addiction to hedonic information systems yields significant negative consequences for users. Although we know about the causes of addictions, particularly those related to individual differences, recent evidence suggests that addiction evolves gradually over time and is rooted in shared characteristics of users and technology. This paper provides a longitudinal perspective over how and why hedonic information systems (IS) use addiction develops. Based on our analysis, we break down this process into three phases characterized by different types of use, whether nominal, compulsive, or addicted. Each phase highlights salient psychological needs that motivate, technology features that enable, and affordances that are actualized into each type of use. We also provide a detailed account of individuals’ self-control mechanisms, explaining how deficiencies in sensing, comparing, or regulating behavior facilitate one’s transition toward addiction. These insights are applicable to other hedonic IS that are similar in terms of ubiquity and constant access through mobile apps. They point to heterogeneous (preventive or intervening) strategies that can be used to help people regain their control over use, depending on where they are in their trajectory toward addicted use. Our findings carry implications for the design of systems and features that can help reduce the likelihood of addiction development.

Dealing with the Social Media Polycontextuality of Work

Practice and Policy Oriented Abstract

This article views social media for work not only as technologies that enable people to do certain things, but also as contexts with emerging norms and roles in which people participated. As they do so, people are confronted with opportunities and challenges that are inherent to social media polycontextuality, that is, with multiple social media–based contexts of relevance to work. This study offers guidance for people on how their participation in multiple social media contexts affects their work positively and negatively and how they can manage the associated opportunities and challenges. It also reveals how people’s engagement with social media polycontextuality may change as their employment status and work experiences evolve. Moreover, this study holds managerial implications by bringing awareness to how employees’ participation in social media contexts bypasses the organization and, thus, their typical purview but is still associated with work rather than leisure. Managers can understand better their employees’ situations and examine how social media contexts affect them within and beyond organizational boundaries and shape what they can or cannot do in their work. A better understanding of social media polycontextuality also brings managers new insights to communicate with employees.

Digital Technologies in Built Environment Projects: Review and Future Directions

Through a systematic literature review we explore how digital technologies reshape and catalyze digital innovations in the built environment—a highly project-based setting. We analyzed circa 3,000 titles, further narrowed down to 87 articles. We synthesized an original framework for data analysis. The article presents implications for the deployment of digital technologies on three levels: individuals, organizations, and projects. Whereas most of these studies examined the impact of digital innovation in projects, recommendations focused on organizations, suggesting future directions for performance measurement, developing capabilities of firms to manage changes in dynamic environments and interorganizational settings.