Human-nature relationships: An introduction to social-ecological practice theory for human-wildlife interactions

Conservation science requires a balance of social and ecological perspectives to understand human-wildlife interactions. We look for an integrative social-ecological framework that emphasizes equal representation across social and ecological conservation sciences. In this perspective, we suggest "social-ecological practice theory", an integration of general ecological theory and anthropology's practice theory, for a conservation-minded social-ecological framework to better theorize human-nature relationships. Our approach deliberately pulls from subdisciplines of anthropology, specifically a body of social theory founded by anthropology and social science called practice theory. We then illustrate how to apply social-ecological practice theory to our case study in the Makgadikgadi region of Botswana. We highlight how the practices of people, lions, and cattle-in combination with environmental and structural features-provide the needed context to deepen the understanding of human-wildlife conflict in the region. Social-ecological practice theory highlights the complexity that exists on the landscape, and may more effectively result in conservation strategies for human-wildlife coexistence.

A contemporary ontology of continuity in general practice: Capturing its multiple essences in a digital age

Continuity is a long-established and fiercely-defended value in primary care. Traditional continuity, based on a one-to-one doctor-patient relationship, has declined in recent years. Contemporary general practice is organisationally and technically complex, with multiple staff roles and technologies supporting patient access (e.g. electronic and telephone triage) and clinical encounters (e.g. telephone, video and electronic consultations). Re-evaluation of continuity's relational, organisational, socio-technical and professional characteristics is therefore timely. We developed theory in parallel with collecting and analysing data from case studies of 11 UK general practices followed from 2021 to 2023 as they introduced (or chose not to introduce) remote and digital services. We used strategic, immersive ethnography, interviews, and material analysis of technologies (e.g. digital walk-throughs). Continuity was almost universally valued but differently defined across practices. It was invariably situated and effortful, influenced by the locality, organisation, technical infrastructure, wider system and the values and ways of working of participating actors, and often requiring articulation and 'tinkering' by staff. Remote and digital modalities provided opportunities for extending continuity across time and space and for achieving-to a greater or lesser extent-continuity of digital records and shared understandings of a patient and illness episode across the clinical team. Delivering continuity for the most vulnerable patients was sometimes labour-intensive and required one-off adaptations. Building on earlier work by Haggerty et al. we propose a novel ontology of four analytically distinct but empirically overlapping kinds of continuity-of the therapeutic relationship (based on psychodynamic and narrative paradigms), of the illness episode (biomedical-interpretive paradigm), of distributed work (sociotechnical paradigm), and of the practice's commitment to a community (political economy and ethics of care paradigm). This ontology allowed us to theorise and critique successes (continuity achieved) and failures (breaches of continuity and fragmentation of care) in our dataset.

Conceptual framework for acute community health care services - Illustrated by assessing the development of services in Denmark

Acute community health care services can support continuity of care by acting as a bridge between the primary and secondary health care sectors in the early detection of acute disease and provision of treatment and care. Although acute community health care services are a political priority in many countries, the literature on their organization and effect is limited. We present a conceptual framework for describing acute community health care services that can be used to support the policies and guidelines for such services. For illustrative purposes, we apply the framework to the Danish acute community health care services using implementation data from 2020 and identify gaps and opportunities for learning. The framework identifies two key pairs of dimensions: (1) capacity & capability, and (2) coordination & collaboration. These dimensions, together with the governance structure and quality assurance initiatives, are of key importance to the effect of acute community health care services. While all Danish municipalities have implemented acute community health care services, application of the framework indicates considerable variation in their approaches. The conceptual framework provides a systematic approach supporting the development, implementation, evaluation, and monitoring of acute community health care services and can assist policymakers at both national and local levels in this work.

Understanding performance measurement and management as a social system: towards a theoretical framework

Purpose

The conceptual foundations of performance measurement and management (PMM) are predominantly rooted in control systems research. However, the appropriateness of this paradigm for volatile and uncertain environments has been questioned. This paper explores whether grounding PMM in social systems theory and viewing uncertainty from an organisational behaviour perspective provides new insights into the PMM theory–practice gap.

Design/methodology/approach

A framework, rooted in social systems theory and practice theory, is created that describes how organisational behaviour shapes the social processes associated with organisational change. Semi-structured interviews of 35 people from 16 organisations coupled with thematic analysis are employed to identify the organisational behavioural characteristics that influence how PMM is executed in practice. PMM is then reconceptualised from the perspective of this social systems-based framework.

Findings

This investigation proposes (1) performance management is concerned with elements of PMM-related practices open to flexible interpretation by human agents that change the effectiveness of organisational practices, whereas performance measurement is concerned with elements of PMM-related practices not open to interpretation but deliberately reproduced to provide a consistent comparison with the past; (2) the purpose of PMM should be to achieve organisational effectiveness (OE) and (3) the mechanisms underlying performance management and performance measurement are social intervention and embeddedness, respectively.

Originality/value

This first social systems perspective of PMM advances the development of PMM's theoretical foundations by providing a behaviour-based interpretation of, and framework for, PMM-mediated organisational change. This competing approach has strong links to practice.

The Influence of Technostress, Learning Goal Orientation, and Perceived Team Learning Climate on Intra-Team Knowledge Sharing and Innovative Practices Among ICT-Enabled Team Members

In ICT-enabled teams, innovation involves intensive adoption of ICTs and knowledge sharing among all members rather than a few experts. However, ICTs bring not only efficiency but also technostress, which hinders knowledge sharing and innovative practices among team members. To investigate this paradox, we drew on the job demand-control (JDC) model derived from the control theory of occupational stress to construct a theoretical framework regarding the collective influence of technostress, learning goal orientation, perceived team learning climate, and intra-team knowledge sharing on the innovative practices of ICT-enabled team members. Our multiple regression analyses of 481 ICT consultants' responses show that intra-team knowledge sharing positively influenced innovative practices; perceived team learning climate positively moderated this relationship. Further, technostress negatively influenced intra-team knowledge sharing; learning goal orientation positively influenced intra-team knowledge sharing, although the relationship demonstrated an inverted U-shape. Finally, learning goal orientation negatively moderated the relationship between technostress and intra-team knowledge sharing. Our results shed light on the paradox regarding ICT adoption, with theoretical implications for employee-driven innovation, team learning climate, intra-team knowledge sharing, learning goal orientation, and managerial practices about the design and adoption of ICT-enabled jobs.

More than a handshake – knowledge transfer in structured corporate–startup collaboration programs

Purpose

This paper aims to review the existing literature on structured corporate–startup collaboration programs (SCSCPs) concerning their objectives and organizational design components. The design components of the program execution are analyzed on how they impact knowledge transfer and how the extant literature on SCSCP considers the knowledge management topic. A new perspective to examine its ramifications will be discussed.

Design/methodology/approach

Through an integrative literature review, 103 papers on the topic of SCSCP are analyzed about references of objectives and design components of the programs.

Findings

The literature shows a strong focus on strategic objectives corporations pursue in implementing an SCSCP. The design components can be divided into governance mode, structural decisions, selection of ventures, program execution and follow up.

Research limitations/implications

The literature review shows a lack of insights into the knowledge transfer process between the corporation and the ventures. Therefore, this study suggests a practice-based, longitudinal perspective on the interaction processes that occur during the program execution of an SCSCP.

Originality/value

Compared to existing literature reviews, the study takes the corporation’s perspective on incubation and acceleration and reveals design components specific to the corporate forms. Furthermore, SCSCPs center around strategic value generation and the design of the programs can vary highly. It is proposed that knowledge transfer is the central aspect of corporate programs and that a practice-based perspective would enrich the research on knowledge transfer in highly complex setups like this.

Unpacking the Realities and Complexities of Sensemaking: Government Practitioners' Experiences of Emergency Risk Communication

During public health emergencies, government practitioners must rapidly make sense of the risk to human health and the emergency risk communication (ERC) options available. These practitioners determine what, how, and when information is communicated to the public. Recurring criticism of ERC indicates that the communication is not meeting the needs of the community. To improve ERC practice, it is therefore critical to understand practitioners' sensemaking in these complex and time-critical settings. This article unpacks the realities and complexities of sensemaking, the process by which practitioners create meaning from the information they receive about an emergency as it unfolds. Qualitative interviews gathered practitioners' lived experiences of public health emergencies, namely, smoke events (e.g., wildfires and industrial facility fires), and thematic analysis drew on sensemaking literature. The evidence shows that sensemaking is challenging, as practitioners experience pressure from the emergency context and organizational, political, and social expectations. Sensemaking for ERC comes with an underlying imperative to accurately make sense of the situation, in a timely manner and in a way that leads to the best health outcomes. Practitioners must balance creating plausible meaning (sensemaking) with the accuracy expected by stakeholders. The analysis also highlights how sensemaking scope is delimited by professional expert identities and roles within the emergency management system; that is, practitioners' understanding of their expertise and role, and that of other practitioners. Past lived experiences are viewed as key facilitators of both individual and collective sensemaking, and the history of similar public health events shapes sensemaking in this context.

Who Pays the Cancer Tax? Patients’ Narratives in a Movement to Reduce Their Invisible Work

Many studies examine the division of labor inside organizations. Yet there is also an expected division of labor between organizations and their clients, which research to date has tended to ignore or has treated as static and easily accepted by both parties. How might clients change the expected division of labor with a service organization? We developed this question while studying an academic cancer center (ACC), where patient activists led a movement to bring to light the burdensome invisible work they and their families did to coordinate their treatment. They shared their own stories, developed formal channels for collecting more stories, and worked to broadcast the growing set of stories across ACC. Their stories became a resource for change and mobilized a coalition of staff allies. Coalition members drew on the patient stories to develop a new diagnostic framing of the “Cancer Tax”—the burdensome coordination work ACC required of patients. They also developed a prognostic frame for how ACC could help, which inspired a new program that took on some of the patients’ coordination tasks. In this way, the patients’ stories created new awareness of the problem and provided resources for staff allies to make the case for taking on some of the patients’ invisible work. This study shows that clients can effectively influence organizational change through movements fueled by personal narratives (for instance, lessening the coordination work they must do to coproduce complex services).

Realizing dynamic capabilities and organizational knowledge in effective innovations: the capabilities typological map

Purpose

This paper aims to shed light on the mechanisms that connect dynamic capabilities and organizational knowledge in the innovative process to offer a new theoretical and practical solution considering the microfoundations of knowledge management strategies.

Design/methodology/approach

This research has emerged from an in-depth case study of an effective innovation (from just ethanol and sugar-production to an effective biomass plant). The study represents an “inductive inquiry,” useful to understand specific “organizational mechanisms” of innovation, where the main data came from in-depth interviews with 18 key actors. It proved to help search the development of a specific biomass plant, designed and implemented between 2000 and 2007 in a Brazilian ethanol and sugar-production large company, referred to here as “Energyplant.”

Findings

This solution provides a new perspective based on the idea that dynamic capabilities are context-dependent and presents an original typological map that shows and materializes dynamic capabilities as teams of human-based resources. Managerial implications can be drawn from the capabilities typological map highlighting that, although identical dynamic capabilities are not required to change different firms, idiosyncratic dynamic capabilities perform universal knowledge functions that can be mapped, contributing to the planning of a specific innovation.

Originality/value

While the dynamic capabilities research has been seen as one of the most vibrant topics in strategic management, scholars have recently stressed that dynamic capabilities continue to be underrated because the knowledge mechanisms that lead to effective innovations have not been adequately explored. The visual mapping is then applied to solve the reviewed theoretical problems, being also suggested to firms interested in change and adapting their capabilities to the requirements of the business environment.

Attachment and Work Engagement in Virtual Teams: Promoting Collaborative Job Crafting

Researchers are increasingly interested in how employee relational processes affect virtual team outcomes. Applying attachment theory and the Job Demands–Resources model, we examined the relationship between employee attachment orientations and work engagement, and the mediating role of collaborative job crafting. In a three-wave longitudinal panel study of 1,178 employees in 225 virtual teams, autoregressive and multilevel structural equation modeling showed direct negative effects of (anxious and avoidant) attachment on work engagement. Indirectly, however, attachment positively influenced engagement, partially mediated by collaborative job crafting. Implications for attachment inclusive practices that support collaborative job crafting and work engagement are discussed.

Reciprocal knowledge sharing: exploring professional–cultural knowledge sharing between expatriates and local nurses

Purpose

This study aims to explore how professional–cultural knowledge is reciprocally shared between experienced expatriates and novice local nurses. To address this, the situated learning in practice lens is combined with social exchange lens.

Design/methodology/approach

An interpretive case study methodology enabled an exploratory approach into the knowledge-sharing practices between experienced expatriates and novice local nurses in Saudi Arabia.

Findings

Insights gained in the fieldwork suggest that professional–cultural knowledge sharing (KS) often occurred through three primary practices, namely, developing a professional–cultural meaning, forming clinical competency development opportunities and intervening in unfamiliar professional–cultural situations. In addition, two micro-level conditions shaped the reciprocity of professional–cultural KS practices between expatriate and local nurses, which were individual differences and situational conditions.

Originality/value

This study advances and improves the understanding of two intertwined but rarely studied aspects of knowledge-sharing practices. The exploratory lens sought and gained rich insights into the knowledge-sharing practices between experienced and novice individuals and expatriate and local individuals.

The role of information communication technologies as a moderator of knowledge creation and knowledge sharing in improving the quality of healthcare services

This study examines the role of knowledge creation, knowledge sharing and information communication technologies, which are organizational factors that influence the quality of healthcare services. In today’s knowledge-intensive environment, understanding and gaining in-depth knowledge on how to improve the quality of healthcare services is gaining in importance and recognition. Quantitative data collected in 2019 with 151 respondents employed in healthcare organizations was used. Running a series of hierarchical linear regression models, we found a significant positive relationship between knowledge creation and quality of healthcare services, and a significant positive relationship between knowledge sharing and quality of healthcare services. Empirical data additionally provides support for information communication technologies that act as a moderator both in the relationship between knowledge creation and knowledge sharing with quality of healthcare services. With our data, we provide empirical backing for the impact of knowledge creation, knowledge sharing and information communication technologies on the quality of healthcare services that are provided by Montenegrin healthcare organizations. Our paper offers theoretical and practical implications derived from our research study.

Protocol for a qualitative study to explore acceptability, barriers and facilitators of the implementation of new teleophthalmology technologies between community optometry practices and hospital eye services

INTRODUCTION

Novel teleophthalmology technologies have the potential to reduce unnecessary and inaccurate referrals between community optometry practices and hospital eye services and as a result improve patients' access to appropriate and timely eye care. However, little is known about the acceptability and facilitators and barriers to the implementations of these technologies in real life.

METHODS AND ANALYSIS

A theoretically informed, qualitative study will explore patients' and healthcare professionals' perspectives on teleophthalmology and Artificial Intelligence Decision Support System models of care. A combination of situated observations in community optometry practices and hospital eye services, semistructured qualitative interviews with patients and healthcare professionals and self-audiorecordings of healthcare professionals will be conducted. Participants will be purposively selected from 4 to 5 hospital eye services and 6-8 affiliated community optometry practices. The aim will be to recruit 30-36 patients and 30 healthcare professionals from hospital eye services and community optometry practices. All interviews will be audiorecorded, with participants' permission, and transcribed verbatim. Data from interviews, observations and self-audiorecordings will be analysed thematically and will be informed by normalisation process theory and an inductive approach.

ETHICS AND DISSEMINATION

Ethical approval has been received from London-Bromley research ethics committee. Findings will be reported through academic journals and conferences in ophthalmology, health services research, management studies and human-computer interaction.

A Routine-Based Theory of Routine Replication

Organizational routines have been investigated by scholars from two opposite perspectives: the first is rooted in the evolutionary economics of Nelson and Winter; the second relies on the reconceptualization of routines proposed by Feldman and Pentland. The main reason that has kept the perspectives separated concerns the issue of routine replication, which found space in the former while it remained in the shadows in the latter. Studies that have dealt with this issue offer many clues on the one or other form that replication can take. What is lacking is a routine-based theory of routine replication capable of comparing their different forms. The paper pursues this goal in two stages. First, routines are reconceptualized as repetitive, recognizable patterns of interdependent actions, connected with the external environment, guided by specific knowledge and involving multiple, interacting actors and artifacts. Then, this reconceptualization leads to a discussion of the issue of routine replication and its forms. This way of conceiving routines leads to developing an original and unitary theoretical framework covering the different forms of routine replication. What lends intra-organizational replication a greater replicability than inter-organizational replication is the presence of a template and of actors specialized in planning the replication process. In its serial and routinized form, intra-organizational replication can potentially reach the highest level of replicability. The same results can be achieved by the routine replication that underlies franchise systems. In the two forms of inter-organizational replication—spin-offs and employee mobility—the template is replaced by a weaker knowledge repository consisting of the memory of individuals who leave one organization and try to replicate its routines at another. The disadvantage deriving from the lack of a template can be contained when specific factors are present that facilitate the work of replication actors.

Crisis management in practice: a dynamic process intertwined with daily work performance

This paper explores how a social services unit in Sweden coped with the large influx of unaccompanied children during the refugee situation in 2015. Crisis management is approached using social practice theory to examine how everyday work practices and their constituent resources informed personnel's management of the chaotic circumstances. The research data consist of practice-based interviews with managerial staff from social services and operational staff at homes for unaccompanied children, as well as manuals and printed routines. The analysis demonstrates that they coped with the challenges posed by the refugee situation by adopting competences, mobilising meanings, and adapting material resources belonging to different practices of everyday work. The paper concludes by emphasising the importance of studying crisis management from a practice-based perspective as a complement to framing it as a static asset of organisations-governed by institutionalised practices-which has implications for defining what constitutes crisis management and who can become crisis managers.

Beyond survival mode: Organizational resilience capabilities in nonprofit arts and culture fundraising during the Covid-19 pandemic

Organizational resilience remains an under-explored topic in the nonprofit management literature (Searing et al., 2021). Despite an increasing number of studies framed by management perspectives and organizational theory, their focus is on how forprofit organisations react against external crisis by developing 'resilience capabilities'; ways of understanding and of working designed to reduce uncertainty and restore balance to the organisation (Lengnick-Hall, et al., 2011; Williams et al., 2017). This article draws on literature on 'resilience capabilities' and on in-depth interviews with nonprofit fundraisers, carried out during the early stages of the Covid-19 pandemic, to examine how they compensated for a sudden drop in financial revenue by devising alternative, strategic ways of fundraising. It argues that non-profit fundraisers deployed cross-capability building, which combined and merged emotion-related and behavioural capabilities to achieve strategic, practical results.

The Mechanisms and Components of Knowledge Transfer: The Virtual Special Issue on Knowledge Transfer Within Organizations

Knowledge transfer within organizations has important implications for organizational performance and competitive advantage. In this virtual special issue, we review articles on this topic published in Organization Science between 2014 and 2020 and identify 53 articles for their theoretical and empirical contributions. These articles examine knowledge transfer through five transfer mechanisms: social networks, routines, personnel mobility, organizational design, and search. We consider the intersection of each transfer mechanism with important components of knowledge transfer (characteristics of sources/recipients, characteristics of knowledge, and characteristics of contexts). We present 15 exemplar articles, each of which reflects the intersection of a mechanism and a component of knowledge transfer. We also present an overview of the methodological approaches and empirical contexts that are utilized. We conclude our article with a discussion of future research opportunities. The articles published in Organization Science have advanced understanding of both the mechanisms through which knowledge transfer occurs and the conditions under which it is most likely.

Work Systems in the Indian Information Technology (IT) Industry Delivering Artificial Intelligence (AI) Solutions and the Challenges of Work from Home

Our study is based on a workplace ethnography conducted between Jan-May 2020 in an AI research lab of an Indian service-based IT organization, whose operations shifted from co-located work to work from home (WFH) owing to the recent pandemic. The field notes of the ethnographer, working as a full-time intern in a running AI project within this lab, is the basis for the qualitative data for this study. We discuss the socio-technical aspects and the specific challenges of distributed team-working due to the WFH norms facing such emerging research units, which are rapidly diffusing across the IT industry in the offshoring context, particularly in India. We rely on work system theory as a map to bring out key findings from our ethnographic observations. The findings point to the importance of having workflows compatible with the specific work roles in such emerging work systems - particularly for the beginner roles in the AI space. Our study contributes to the IS literature by depicting the challenges of distributed teams in a relatively novel setting emerging in offshoring contexts like the Indian IT sector, and suggests implications for managers handling AI projects and tackling employee-focused Human Resource practices in such settings.

Knowledge sharing in project work: the dynamic interplay of knowledge domains and skills

Purpose

This study aims to illuminate the currently poorly understood inflow of knowledge originating from project managers across the value chain of construction projects. The primary purpose is to identify the domains of knowledge that project managers’ need to share in their management activities, the skills they need to develop in their sharing practices and how these relate to each other across different phases of a construction project.

Design/methodology/approach

Knowledge domains, skills and the relationships between them were identified following an inductive methodology, a combination of grounded theory and case study, and through the analysis of semi-structured interviews with 21 project managers and participants within a single construction project.

Findings

The outcome is a novel framework that theorizes the dynamic interplay between knowledge domains and the skills that facilitate knowledge sharing (KS) for successful project work throughout the construction project.

Originality/value

The combined effects of task heterogeneity, knowledge interdependencies and temporariness require paying increased attention to how knowledge domains and KS skills impact project performance. This paper addresses gaps in developing an integrative understanding of the nature of the domains of knowledge that need to be shared in a project context, the key skills contributing to KS and more importantly, how they evolve and are interpreted and reinterpreted throughout the project and assist KS practice in projects.

Immersion in Organizational Ethnography: Four Methodological Requirements to Immerse Oneself in the Field

This article addresses the question of how to achieve immersion in organizational ethnography. Working through a broad set of ethnographies in organization studies, sociology, and anthropology, I develop a multi-faceted conceptualization of immersion and offer a framework that integrates four methodological principles—involvement, engagement, duration, and sites—to help organizational ethnographers achieve immersion. In closing, I discuss how this framework advances ongoing debates about involvement, multi-sitedness, and fieldwork design, resulting in a more systematic and reflexive approach to immersion in organizational ethnography.

Relational Work and the Knowledge Transfer Process: Rituals in Rural Ghana

We advance understandings of knowledge transfer by showing the central role of symbolic action, taking the form of ritual, in contexts characterized by worldview differences. Using qualitative data from interactions between farming communities in rural Ghana and agriculture development specialists, we examine how rituals do relational work that enables informational work. We find that rituals (i.e., visits, value affirmations, gift-giving, prayer, performing, storytelling) do so by means of their functions–bracketing worldview differences, modeling collaboration between farmers and agriculture development specialists, and packaging new knowledge in displays of compatibility. Our work also expands scholarship on the role of rituals in organizations and on management practices in Africa. Overall, our paper offers a complex, comprehensive view of knowledge transfer as involving both relational and informational work and relying on both symbolic action and tangible elements.

Teaching Novice Teachers to Enhance Learning in the Hybrid University

Hybrid learning spaces are often associated with ‘blended’ education and defined by the presence of a mediating technology. In this paper, we shift the focus from technology to practice in the search for a relationist perspective that understands hybrid space as emerging from a sociomaterial assemblage. In this perspective, learning and teaching involve blurred boundaries and spatiotemporal configurations in a context of radical uncertainty. The paper presents a qualitative study of an ongoing project called Teknosofikum, a course/concept for the professional development of novice higher-education teachers in Denmark. The project addresses the complexity of distributed learning in (post-)pandemic hybrid spaces and times. It aims at generating imaginative pedagogies through the use of technology while also nurturing ontological aspects of the teaching profession. The paper presents and discusses data from the first iteration, which included co-designed processes of prototype content development and a mini-trial with seven course participants. Two key findings about teacher professional development emerge from the study. The first is the need to focus on multiple and situated teaching activities, providing a bridge between learning theories and educational practices. The second is the importance of knowing-in-practice, rather than acquiring knowledge, to create space for imagination in teaching with technologies and face up to the dynamic evolution of higher education.

In the Land of the Blind, the One-Eyed Man Is King: Knowledge Brokerage in the Age of Learning Algorithms

This paper presents research on how knowledge brokers attempt to translate opaque algorithmic predictions. The research is based on a 31-month ethnographic study of the implementation of a learning algorithm by the Dutch police to predict the occurrence of crime incidents and offers one of the first empirical accounts of algorithmic brokers. We studied a group of intelligence officers, who were tasked with brokering between a machine learning community and a user community by translating the outcomes of the learning algorithm to police management. We found that, as knowledge brokers, they performed different translation practices over time and enacted increasingly influential brokerage roles, namely, those of messenger, interpreter, and curator. Triggered by an impassable knowledge boundary yielded by the black-boxed machine learning, the brokers eventually acted like “kings in the land of the blind” and substituted the algorithmic predictions with their own judgments. By emphasizing the dynamic and influential nature of algorithmic brokerage work, we contribute to the literature on knowledge brokerage and translation in the age of learning algorithms.

Political Dynamics in Knowledge Work: Using Visual Artifacts to Deal with Pragmatic Boundaries

Previous research on knowledge work has started to explore how organizational actors deal with pragmatic boundaries that arise from their different interests, priorities, and viewpoints. Material objects, such as visual artifacts, can be used to shape and manipulate pragmatic boundaries, but our understanding of these dynamics is only partial. In this paper, we maintain that focusing on the uses of visual artifacts offers an opportunity to deepen our understanding of the political aspects of knowledge work. To this end, we conducted a practice-based study of an architectural project in which the building design became contested. Our empirical analysis reveals four practices in which visual artifacts are used to deal with pragmatic boundaries: surfacing, bridging, preventing, and minimizing. Through these practices, organizational actors can make boundaries more or less visible with important implications on their power relations and the project at hand. The main contribution of our study is to advance understanding of the political dynamics in knowledge work by revealing how visual artifacts can be used to manipulate pragmatic boundaries. By so doing, our analysis also helps to move the conversation on visual artifacts beyond their role as epistemic objects that sustain (or hinder) knowledge work.

How to engage the crowd for innovation in a restricted market? A practice perspective of Google's boundary spanning in China

Purpose

Technological firms increasingly depend on open innovation to compete in hypercompetitive markets. To openly engage the creativity of a multitude of private actors, firms can rely on crowdsourcing. Crowdsourcing challenges global companies as they span organizational boundaries to attract multiple local partners. Global companies must engage in boundary spanning to successfully communicate and create a sense of community with smaller local partners despite status and cultural differences. The collaboration between Google and developers in China deserves to be studied in particular, because it operates within a restricted market.

Design/methodology/approach

This paper argues that crowdsourcing for innovation on a global scale requires effective boundary spanning capabilities. These boundary-spanning practices ensure smooth cooperation with the crowd and solve problems relating to differences in status and organizational contexts. This study applies Bourdieu's theory of practice including the concept of capital (economic, intellectual, social and symbolic) to understand the social relationships between Google and a growing community of Chinese developers. It also draws on a case study including ten semistructured interviews, which have been triangulated with internal documents and data from selected websites.

Findings

Four types of capital (symbolic, intellectual, social and economic) have been identified as important devices to understand the sources of power and the stakes of Googlers and developers in the joint field. These types of capital contribute to structure the social fields in which developers and Google cooperate and their practice. The success of the collaboration between Google and Chinese developers can arguably be attributed to Google's ability to create boundary-spanning activities in order to reduce the endowment differential in the four types of capital and improve their communication. Therefore, this research provides a deep and conceptualized description of boundary-spanning practices, as well as providing a useful contribution for managers involved in crowdsourcing via platform in culturally different markets.

Research limitations/implications

The main limitation of this study is methodological in nature, relating to the absence of interviews with board members of Google China who are reluctant to speak about Google activities in China for political raisons. This restriction is partly counterbalanced by the analysis of publicly available secondary data such as news and communications.

Practical implications

This research has generated practical recommendations for managers of organizations, which require optimal boundary spanning for crowdsourcing. Managers must understand the different sources of social boundaries between their organization and the crowd. The crowd should be segmented into smaller groups with distinctive identities, and organizations should systematically design boundary-spanning activities to address each boundary of each segment. The boundary-spanning activities involve a specific set of tools, programs and platforms to address the target group. Efficient boundary spanning depends on the necessity to select boundary spanners with high cultural intelligence and communication skills.

Social implications

This paper draws on Bourdieu's theory of practice to investigate the role of boundary spanning in crowdsourcing for innovation, specifically in the joint field between Google and Chinese developers. This research reveals how boundary objects such as developer documents, websites, programs and events are essential for developers to be able to participate on Google's platform. Companies should be prepared to invest in the design and delivery of boundary-spanning activities and objects, knowing that these are also a locus for negotiation with local partners.

Originality/value

This research contributes to the literature by applying the boundary-spanner theory to Google crowdsourcing practices within a restricted market. Bourdieu's theory of practice has proven to be a potent perspective with which to better understand the positive role of boundary spanners in the joint field between Google and Chinese developers. Moreover, this practice perspective has not been used in prior research to highlight power relations in crowdsourcing for innovation. This study has shown that, in addition to boundary objects, boundary spanners can also contribute in the transfer of intellectual capital, which is the pivotal resource for boundary spanning in this field.

Transgender and nonbinary individuals and ICT-driven information practices in response to transexclusionary healthcare systems: a qualitative study

OBJECTIVE

This qualitative research examines how transgender and gender nonbinary (T/GNB) persons from South Carolina navigate informational barriers within healthcare systems. This navigation can be described through the lens of information practices, or how T/GNB participants create, seek, use, and share information to achieve desired healthcare outcomes. Special focus is given to the roles of Information and Communication Technologies (ICTs) in shaping these practices.

MATERIALS AND METHODS

The research utilizes participant data from semistructured interviews and focus groups conducted with 26 T/GNB individuals focusing on their health information practices. Data analysis utilized emic/etic coding and the constant comparative method to identify themes describing transexclusionary information barriers and respondent ICT-led information practices.

RESULTS

Findings note healthcare systems producing cisnormativity by design resulting in T/GNB individuals viewing healthcare spaces as exclusionary. Exclusionary barriers included over reliance on medical, expert authority ignoring T/GNB embodiment, and a lack of contextual perspective to identities. In response, T/GNB seek, create, use, and share information via ICTs to challenge exclusionary practices.

DISCUSSION

T/GNB ICT use addresses systemic barriers within healthcare systems suggesting a need to reframe healthcare systems through the lens of design justice, one that values T/GNB agency in understanding and producing health knowledge.

CONCLUSION

While many healthcare providers are not intentionally being transexclusionary, the design of healthcare information systems rely on cisnormative values, thus excluding many T/GNB from accessing healthcare in comfortable and safe ways. Shifting toward the values and practices of T/GNB as informed by ICT use will afford healthcare providers ways to undo barriers to care.

Gamifying situated learning in organisations

Gamification is an emerging area in research and practice that has sparked considerable interest in management studies. The attention to gamification is amplified by the ubiquitous nature of digital technologies and augmented reality which touches on how people work and learn socially. Consequently, gamified tools’ affordances affect situated learning in working environments through their implications on human relations in practice. However, the dynamics between gamification and situated learning have not been considered in the literature. Thus, drawing on the synthesis of gamification and situated learning literatures, we offer a model of gamifying situated learning in organisations. Thereby, our discussion explains the role of gamified affordances and their socio-material characteristics, which blend with situated learning as people indwell on such tools in their work. Moreover, gamified tools can afford the technological support of community-building and networking in organisations. Such gamified communities and networks, in turn, can be seen to existing within a gamified altered reality as part of which the physical distance and proximity of situated learning activities become inevitably bridged and joined together.

Business model innovation: a review of the process-based literature

Research on business model innovation (BMI) processes is blossoming and expanding in many directions. Hence, the time is ripe to summarize and systematize this body of knowledge for the benefit of current and future BMI scholars. In this article, we take stock of the current literature to clarify the concept of a BMI process, develop a categorization scheme (a “BMI process framework”), and discuss future research possibilities. Building on a systematic literature review of 114 papers, our categorization delineates different types of BMI processes and corresponding sub-processes. Moreover, we develop a framework that illustrates how BMI processes are interrelated and interconnected. Finally, we identify the main process-related research gaps in BMI research and provide directions for future research that emerge from our categorization and discussion.

Human resource management practices in creating a committed workforce for fostering knowledge transfer: a theoretical framework

Purpose

This paper aims to review existing literature on the role of human resource management (HRM) practices in nurturing employee’s organisational commitment (OC), which subsequently promoting knowledge transfer (KT) within an organisation and propose a conceptual framework for future empirical research.

Design/methodology/approach

An extensive review of existing literature was undertaken in an attempt to build the conceptual model for KT.

Findings

The proposed conceptual framework illustrates the role of OC as a focal mediating mechanism in fostering KT. This paper identifies “high commitment” HRM (HCHRM) (e.g. staffing, job design, training and development, performance appraisal and reward system) as the factors influencing the development of OC, which subsequently affecting KT (i.e. knowledge sharing and application). Also, this paper integrates the potential moderating roles of leader-member exchange (LMX) between HCHRM practices-OC, as well as information and communication technology support in the OC-KT linkage into the proposed framework.

Research limitations/implications

This paper presents a comprehensive view of fostering KT. However, the major limitation of this paper is that it remains at a conceptual level. Further empirical investigations would be helpful to test propositions, hence validating the proposed conceptual framework.

Practical implications

The proposed conceptual framework could serve as practical guidance for managers and/or practitioners in developing policies that will facilitate KT in business organisations.

Originality/value

While KT is often viewed as a single phenomenon, this paper considers the KT into two components (i.e, sharing and application) in accordance with the practice-based perspective on knowledge and behavioural approach to KT. In addition, the adoption of the general workplace commitment model in conceptualising KT could further validate its applicability in knowledge management research. Also, the integration of LMX as a moderator in the proposed framework could contribute to the scant research on LMX-related moderation models upon validation.

Who Contributes Knowledge? Core-Periphery Tension in Online Innovation Communities

Where do valuable contributions originate from in online innovation communities? Prior research provides conflicting answers. One view, consistent with a community of practice perspective, is that valued knowledge contributions are primarily provided by central participants at the core of a community. In contrast, other research—including work adopting an open innovation perspective—predicts that valuable ideas primarily emerge from peripheral participants, those at the margins of a field of knowledge who provide novel ideas and viewpoints. We integrate these contrasting perspectives by considering two distinct forms of position: social embeddedness (a core social position within the social network of participants interacting within a community) and epistemic marginality (a peripheral epistemic position based on the network of topics discussed by a community). Analyzing contributions by 697,412 participants of 52 Stack Exchange online innovation communities, we find that both participants who are socially embedded and participants who are epistemically marginal provide knowledge contributions that are highly valued by fellow community participants. Importantly, among epistemically marginal participants, those with high social embeddedness are more likely to provide contributions valued by the community; by virtue of their epistemic marginality, these participants may offer novel ideas while by virtue of their social embeddedness they may be able to more effectively communicate their ideas to the community. Thus, the production of knowledge in an online innovation community involves a complex interaction between the novelty emanating from the epistemic periphery and the social embeddedness required to make ideas congruent with existing social and epistemic norms.

Marching to Different Drum Beats: A Temporal Perspective on Coordinating Occupational Work

In this paper, we contribute a temporal perspective on work coordination across collaborating occupations. Drawing on an ethnographic study of medical specialists—surgeons, pathologists, oncologists, and radiologists—we examine how their temporal orientations are shaped through the temporal structuring of occupational work. Our findings show that temporal structuring of occupational practices develop in relation to the contingencies and materialities of their work and that this shapes and is shaped by specialists’ temporal orientations. Further, we show that differences in occupations’ temporal orientations have important implications for coordinating work. More specifically, our study reveals how the domination of one temporal orientation can lead to recurrent strain, promoting a competitive trade-off between the different temporal orientations in guiding interaction. This temporal orientation domination is accompanied by a persistent emotional strain and potential conflict. Finally, we suggest that, alternatively, different temporal orientations can be resourced in solving coordination challenges through three interrelated mechanisms, namely juxtaposing, temporal working, and mutual adjusting. In so doing, we show how temporal resourcing can be productive in coordinating work.

Instantiation: Reconceptualising the role of technology as a carrier of organisational strategising

Technology is often used by senior management as an instrument to deliver strategy by influencing day-to-day activities within organisations. We study how local teams appropriate strategy through the use of technology, specifically in instances where it is rigid and single purposed. We show that technology has the potential to act as a carrier of strategic intent. We theorise local practices of appropriation of strategic intent by conceptualising the role of technology in ‘instantiation’, a notion adopted within the strategy-as-practice literature to explain how localised micro events directly constitute higher-level business outcomes such as those that arise from strategy. Through an in-depth case study following the use of passenger self-service kiosks in a UK airport over a period of 20 months, we review the strategic drivers at the top of the organisation and the central role of technology as the delivery mechanism of strategy. We focus on emergent strategising activity by local teams on the ground. Our main theoretical contributions are thus to extend the concept of instantiation to Information Systems studies and to conceptualise technology as a carrier of strategy, particularly in explaining how technology can embed strategic intent ( structural strategising) and then influence the emergence of local practices consistent with these objectives ( emergent strategising). We find and conceptualise how local practices instantiate strategic intent by decoupling, reframing and then recoupling new logics of work to achieve the aims set out in the organisation’s strategy.

Exploring the information practices of lawyers

Purpose

This study examines the information practices of Israeli lawyers highlighting the central role that information plays in professional communities of practice. Examining the information practices of lawyers characterizes the information behavior of this community of practice.

Design/methodology/approach

Information practices are those recurrent practices related to actively seeking information for a variety of sources socially and contextually situated within members of a professional community. Twenty semi-structured interviews were carried out with lawyers in Israel that investigated the different ways by which lawyers interact with information in their professional work. Data collected in the interviews were analyzed using a grounded theory approach.

Findings

Findings from the content analysis of the interviews revealed three main themes: information assimilation, networking and self-promotion and content creation that encompass a wide variety of information practices related to seeking information related to a case, preparing and presenting a case, providing support for the client, collaborating with other members of the professional community and promoting their professional practice.

Originality/value

This study provides an innovating perspective of the ways by which an information-rich community of practice engages with information, solves problems, build social connections and creates new content.

Providers and Practices: How Suppliers Shape Car-Sharing Practices

Social practice theories can be useful for studying changes in mobility systems as regards automobility practices. However, many studies address the demand side and the user practices of consumers, without examining the supplier side. This Norwegian study focuses on the role of providers in car-sharing practices, using data from household interviews with car-sharing users, stakeholder workshops, and interviews with providers of car-sharing services. How are car-sharing providers shaping car-sharing practices, and with what implications? How do business models and platform technologies affect car-sharing practices? The results show how new car-sharing service companies, in addition to established firms such as car dealers and car rental companies, affect car-sharing practices by offering several alternatives for accessing cars. The implications of this are discussed, noting how car-sharing practices are shaped by car-sharing providers in the recursive relationship between practice-as-entity and practice-as-performance. The conclusions offer a critical view of how the providers contribute to various kinds of car-sharing understandings, as well as the implications for policy and practitioners.

Uniqueness and Generalization in Organizational Psychology: Research as a Relational Practice

The paper addresses the epistemological and theoretical assumptions that underpin the concept of Work and Organizational Psychology as idiographic, situated, and transformative social science. Positioning the connection between uniqueness and generalization inside the debate around organization studies as applied approaches, the contribution highlights the ontological, gnoseological, and methodological implications at stake. The use of practical instead of scientific rationality is explored, through the perspective of a hermeneutic lens, underlining the main features connected to the adoption of an epistemology of practice. Specifically, the contribution depicts the configuration of the applied research as a relational practice, embedded in the unfolding process of generating knowledge dealing with concrete social contexts and particular social objects. The discussion of a case study regarding a field research project allows one to point out challenges and constraints connected to the enactment of the research process as a social accomplishment.

Make Way for the Algorithms: Symbolic Actions and Change in a Regime of Knowing

When actors deem technological change undesirable, they may act symbolically by pretending to comply while avoiding real change. In our study of the introduction of an algorithmic technology in a sales organization, we found that such symbolic conformity led unintendedly to the full implementation of the suggested technological change. To explain this surprising outcome, we advance a regime-of-knowing lens that helps to analyze deep challenges happening under the surface during the process of technology introduction. A regime of knowing guides what is worth knowing, what actions matter to acquire this knowledge, and who has the authority to make decisions around those issues. We found that both the technologists who introduced the algorithmic technology, and the incumbent workers whose work was affected by the change, used symbolic actions to either defend the established regime of knowing or to advocate a radical change. Although the incumbent workers enacted symbolic conformity by pretending to comply with suggested changes, the technologists performed symbolic advocacy by presenting a positive side of the technological change. Ironically, because the symbolic conformity enabled and was reinforced by symbolic advocacy, reinforcing cycles of symbolic actions yielded a radical change in the sales' regime of knowing: from one focused on a deep understanding of customers via personal contact and strong relationships, to one based on model predictions from the processing of large datasets. We discuss the theoretical implications of these findings for the introduction of technology at work and for knowing in the workplace.

Coding and Classifying Knowledge Exchange on Social Media: a Comparative Analysis of the #Twitterstorians and AskHistorians Communities

As social media become a staple for knowledge discovery and sharing, questions arise about how self-organizing communities manage learning outside the domain of organized, authority-led institutions. Yet examination of such communities is challenged by the quantity of posts and variety of media now used for learning. This paper addresses the challenges of identifying (1) what information, communication, and discursive practices support successful online communities, (2) whether such practices are similar on Twitter and Reddit, and (3) whether machine learning classifiers can be successfully used to analyze larger datasets of learning exchanges. This paper builds on earlier work that used manual coding of learning and exchange in Reddit 'Ask' communities to derive a coding schema we refer to as 'learning in the wild'. This schema of eight categories: explanation with disagreement, agreement, or neutral presentation; socializing with negative, or positive intent; information seeking; providing resources; and comments about forum rules and norms. To compare across media, results from coding Reddit's AskHistorians are compared to results from coding a sample of #Twitterstorians tweets (n = 594). High agreement between coders affirmed the applicability of the coding schema to this different medium. LIWC lexicon-based text analysis was used to build machine learning classifiers and apply these to code a larger dataset of tweets (n = 69,101). This research shows that the 'learning in the wild' coding schema holds across at least two different platforms, and is partially scalable to study larger online learning communities.

Entrepreneurial entry: The role of social media

Despite the exponential growth of social media use, whether and how social media use may affect entrepreneurial entry remains a key research gap. In this study we examine whether individuals' social media use influences their entrepreneurial entry. Drawing on social network theory, we argue that social media use allows individuals to obtain valuable social capital, as indicated by their offline social network, which increases their entrepreneurial entry. We further posit the relationship between social media use and entrepreneurial entry depends on individuals' trust propensity based on the nature of social media as weak ties. Our model was supported by a nationally representative survey of 18,873 adults in China over two years. As the first paper on the role of social media on entrepreneurial entry, we hope our research highlights and puts forward research intersecting social media and entrepreneurship.